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Remote Technical Jobs in Raeford, NC (NOW HIRING)

EnrollHere

Technical Support Specialist

Pinehurst, NC · Remote

Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving the enrollment journey for all. The Technical Support Specialist is a senior member of the EnrollHere ...

TechnologyAdvice

IT Support Engineer

Lumberton, NC · Remote

... technical stakeholders. Who you are * 2+ years of IT experience with exposure to multiple areas of IT, including end-user support, security, networks, remote environments and access management.

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All JobsTechnical JobsRemote Technical JobsRemote Technical Jobs in Raeford, NC

Remote Technical information

See Raeford, NC salary details

$24.8K

$129K

$170K

How much do remote technical jobs pay per year?

As of Aug 31, 2026, the average yearly pay for remote technical in Raeford, NC is $128,997.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,700.00 and $169,100.00 per year, depending on experience, location, and employer.

What are remote technical jobs?

Remote technical jobs are found in both technical support and IT as well as programming and software development. Common titles include remote computer programmer, software developer, and IT support engineer. As a virtual computer programmer, your responsibilities include writing programs using various computer languages, testing and debugging programs, using code libraries, and expanding and updating an existing program. As a software developer, your duties are to produce efficient and clean code, troubleshoot, upgrade, and debug existing software, and create technical documentation for reporting and reference. As an IT support engineer, you find solutions for hardware and software problems, track computer system problems, help customers to understand any issues they experience, and properly log all cases.

What are remote technical jobs?

Remote Technical jobs refer to positions in the technology sector that can be performed from any location outside of a traditional office setting, often from home. These roles commonly include software development, IT support, system administration, and technical consulting. Employees interact with teams and clients via digital communication tools and are expected to manage their tasks independently while maintaining high technical standards. Remote Technical jobs offer flexibility and can help companies access a broader talent pool.

What are some common challenges faced by remote technical professionals, and how can they be effectively managed?

Remote Technical professionals often encounter challenges such as maintaining clear communication with team members across different time zones, staying updated with rapidly evolving technologies, and managing work-life boundaries while working from home. To address these, it's important to leverage collaboration tools (like Slack or Zoom), establish regular check-ins with the team, and set a structured daily routine. Additionally, dedicating time for professional development and ensuring a dedicated workspace can help improve productivity and work satisfaction.

What is the difference between Remote Technical vs Remote Software Developer?

AspectRemote TechnicalRemote Software Developer
Required CredentialsTechnical certifications, IT-related degreesComputer science degree, coding certifications
Work EnvironmentRemote, often in IT support or technical rolesRemote, focused on coding and software development
Employer & Industry UsageIT services, tech companies, support teamsSoftware companies, tech startups, app development
Common Search & ComparisonOften compared for technical skills and remote workFocuses on coding skills and software projects

Remote Technical roles typically involve providing technical support, troubleshooting, or IT services remotely, requiring certifications and technical knowledge. Remote Software Developers focus on coding, building applications, and software solutions, often with programming certifications. Both roles are remote and tech-focused but differ in daily tasks and skill sets.

More about Remote Technical jobs

What job categories do people searching Remote Technical jobs in Raeford, NC look for?

The top searched job categories for Remote Technical jobs in Raeford, NC are:

What cities near Raeford, NC are hiring for Remote Technical jobs?

Cities near Raeford, NC with the most Remote Technical job openings:

Remote Technical jobs near you
Infographic showing various Remote Technical job openings in Raeford, NC as of August 2026, with employment types broken down into 76% Full Time, 13% Part Time, 2% Temporary, and 9% Contract. Highlights an 100% Remote job distribution, with an average salary of $128,997 per year, or $62 per hour.

Technical Support Specialist

EnrollHere

Pinehurst, NC • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

EnrollHere is on a mission to make healthcare enrollment simple, transparent, and accessible for everyone. We partner with organizations nationwide to deliver streamlined technology and exceptional customer experiences, ensuring members can access the coverage they need with confidence. Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving the enrollment journey for all.

The Technical Support Specialist is a senior member of the EnrollHere Support team, responsible for owning frontline support quality, mentoring teammates, and serving as the primary escalation point for technical and workflow-related issues. This role is ideal for someone who has hands-on Intercom experience, understands modern ticketing systems, and enjoys balancing customer-facing support with operational leadership. You'll work closely with Product, Engineering, and Operations to improve support workflows and customer experience.

Responsibilities
  • Serve as the primary escalation point for complex Tier 2-3 issues involving platform workflows, integrations, dialer tools, and account configurations.
  • Respond to high-impact agent, partner, and internal inquiries via Intercom (chat & email) with speed, clarity, and empathy.
  • Ensure SLA adherence and consistent response quality across active conversations.
  • Identify patterns in support issues and proactively recommend solutions.

Support Leadership & Enablement

  • Act as a day-to-day lead for the support function, helping unblock teammates and setting quality standards.
  • Review tickets for accuracy, tone, and technical correctness.
  • Assist with onboarding and ramping new support hires.
  • Contribute to and refine support macros, workflows, and automations in Intercom.

Technical Troubleshooting

  • Diagnose browser-based issues using developer tools, console logs, cookies, network requests, and basic HTML/CSS inspection.
  • Clearly document bugs, edge cases, and reproduction steps for Engineering.
  • Partner with Product and QA to validate fixes and communicate resolutions back to users.

Documentation & Process Improvement

  • Own and improve internal and external documentation using Notion and Intercom Articles.
  • Identify gaps in onboarding, help content, and self-service resources.
  • Help scale support operations by improving workflows, tagging, reporting, and escalation paths.
What Success Looks Like
  • Own and scale technical support operations, including escalations, workflow optimization, and Intercom efficiency.
  • Improve documentation, onboarding flows, and self-service resources to reduce repeat issues.
  • Act as a strong technical liaison between Support, QA, and Engineering to improve issue resolution and product feedback loops.

Requirements

  • 2-4 years of experience in technical support, customer support, or a similar role.
  • Strong hands-on experience with Intercom (Inbox, Articles, automations, macros).
  • Experience working in a ticket-based support environment (Intercom, Zendesk,
  • Freshdesk, Jira Service Management, etc.).
  • Comfortable troubleshooting browser-based applications using developer tools.
  • Excellent written communication and a calm, customer-first mindset.
  • Proven ability to manage multiple priorities in a fast-paced, remote environment.

Benefits

We believe in taking care of our team, which is why we offer a comprehensive benefits package that supports your health, wellness, and future:

  • Medical: 4 United Healthcare medical plans (including an HSA option)
  • Dental: 3 dental plans (Aetna and MetLife)
  • Vision: 2 Aetna vision plans
  • Wellness & Mental Health: 5 additional Medical Plus benefits, including telehealth support and an annual Talkspace subscription
  • Ancillary Coverage: 4 ancillary plans and supplemental life insurance
  • Retirement: 401(k) with a 4% match (after a 90-day exclusionary period)
  • PTO & Flexibility: Generous PTO and remote work support
  • Growth: Learning stipends and opportunities for professional development

Apply