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Colorfuel

Student Experience Specialist

Phoenix, AZ · Remote

This is a remote role. This position is intended to support our 2:00 PM8:00 PM Pacific Time shift ... What Youll Do As a Student Experience Specialist, youll provide vital front-line support to ...

The Pennsylvania State University

$15 - $19/hr

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional ... We embrace individual uniqueness, as well as a culture of belonging that supports equity ...

Colorfuel

Student Experience Specialist

Phoenix, AZ · Remote

$18 - $20/hr

Student Experience Specialist Join the CST Team At Collaborative Student Transportation (CST), we ... This is a remote role. This position is intended to support our 2:00 PM-8:00 PM Pacific Time shift.

Arizona State University

$54K/yr

Provides direct student-facing support to undergraduate students enrolled at the university ... Although this position is designated as full remote, applicants must be local to the Phoenix ...

The Pennsylvania State University

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional ... Plan and support related Entrepreneurship and Innovation (E&I) events including Global ...

The Pennsylvania State University

$15 - $19/hr

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional ... Responsibilities include providing grading support or classroom laboratory support, depending on ...

The Pennsylvania State University

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional ... This individual will be trained, supervised, and supported by the Penn State Sokolov-Miller Family ...

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How much do remote student support jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for remote student support in the United States is $21.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $23.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Student Support position, and why are they important?

To thrive as a Remote Student Support professional, you typically need a background in education, counseling, or customer service, along with excellent organizational and communication skills. Familiarity with learning management systems (LMS), video conferencing tools, and ticketing platforms is often required, and certifications in education or student advising are advantageous. Strong empathy, patience, and problem-solving abilities distinguish those who excel in helping students navigate challenges remotely. These skills are crucial for providing effective, accessible support and fostering student success in virtual learning environments.

What is a Remote Student Support job?

A Remote Student Support job involves assisting students with academic, technical, or administrative concerns through online communication channels such as email, chat, or video calls. Responsibilities may include answering student inquiries, providing resources, troubleshooting technical issues, and offering guidance on coursework or school policies. This role requires strong communication skills, problem-solving abilities, and familiarity with digital learning platforms. It is commonly found in online schools, universities, and educational service providers.

What are some of the main challenges Remote Student Support professionals encounter and how can they address them?

One of the main challenges in a Remote Student Support role is effectively communicating and building trust with students without face-to-face interaction. Professionals solve this by utilizing a combination of video calls, chat platforms, and proactive check-ins to ensure students feel supported and connected. They often need to manage competing priorities and respond quickly to diverse student needs, which requires strong time management and adaptability. Building rapport and maintaining engagement in a virtual setting are ongoing focuses, but continuous training and collaboration with teachers, IT, and academic advisors help address these challenges successfully.

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Remote Student Support jobs near you

Student Experience Specialist

Colorfuel

Phoenix, AZ • Remote

Part-time

Posted 5 days ago

Job description

Salary: $18-$20.50

Student Experience Specialist

Join the CST Team


At Collaborative Student Transportation (CST), we know how important the first few months of school arefor students, families, and the teams behind the scenes. Thats why were looking for support to help us during our busiest seasons and beyond. If youre highly organized, customer-focused, and ready to jump in and help students get to school safely and on time, wed love to have you join us.


This is a remote role. This position is intended to support our 2:00 PM8:00 PM Pacific Time shift. Candidates who are fluent in both English and Spanish and located in Arizona or Washington are strongly encouraged to apply.


What Youll Do

As a Student Experience Specialist, youll provide vital front-line support to students, families, schools, and districts. Youll respond to inquiries, manage daily communication tools, and keep transportation requests moving smoothly. From handling emails and calls to assisting in emergency situations, youll be a key part of CSTs mission to provide safe, efficient, and student-centered service.


Responsibilities

  • Communication & Customer Support
    • Respond to emails, phone calls, and Slack messages in a timely, professional manner
    • Provide helpful and compassionate support to students, families, schools, and district partners
    • Escalate serious issues to Leads and Managers as needed
    • Monitor and respond to emails in the shared transportation inbox
    • Keep inboxes clearaiming for zero by end of day
    • Collaborate with team members to resolve service concerns quickly and thoughtfully
    • Provide bilingual (English/Spanish) support to students, families, schools, and district partners as needed.
  • Operational Execution
    • Follow daily task checklists and CST processes with accuracy
    • Manage and delegate shared inbox tasks
    • Complete and update assigned tasks in Asana
    • Report 3-day no-shows and execute radio checks as needed
    • Move new requests, changes, and cancellations to the correct routing boards
    • Support accident reporting and emergency identification
    • Proactively communicate when email or Slack backlogs occur
  • Professionalism & Teamwork
    • Build strong relationships with district staff, contractors, and school personnel
    • Keep Leads and Managers informed of important or unusual updates
    • Perform additional related duties as assigned


Who You Are

  • Organized, dependable, and detail-oriented
  • A confident communicator who can manage both urgent situations and routine updates
  • Experienced in customer service and comfortable with remote work tools (email, Slack, etc.)
  • Able to work independently while staying connected to a remote team
  • Reliable and ready to support students during a busy time of year


Education & Qualifications

  • Strong written and verbal communication skills
    • Fluent in both English and Spanish (written and verbal)
  • Excellent time management and inbox organization skills
  • Previous experience in customer-facing roles preferred
  • Must have access to a reliable computer and internet
    • Technology is not provided for this role
  • Must successfully complete a background and reference check


Compensation & Benefits

  • Pay Range:
    $18-20 per hour (based on experience)
  • Type:
    Full-time or part-time schedule available
  • Schedule:
    • Monday Friday
    • 2:00 PM 8:00 PM Pacific Time
    • No weekends
    • 4 8-hour shift
  • Location: Remote (Arizona and Washington candidates strongly preferred)


Were Student-Centered

At CST, we come together from all kinds of backgrounds, but what unites us is our commitment to students. If youre looking to make an impact during a critical time of year, and youre passionate about creating positive experiences for others, we hope youll apply.