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Remote Student Support Jobs in New York (NOW HIRING)

ACHIEVE TEST PREP

Student Advisor

Newark, NJ · On-site +1

Achieve Test Prep is seeking a compassionate and dependable Student Advisor to join our fully remote Customer Success team. In this role, you'll support U.S.-based students throughout their ...

Imagine Learning

Virtual Teacher

New York, NY · On-site +1

As a remote-friendly company, Imagine Learning offers flexible work arrangements across the U.S ... As a Virtual Teacher, you will deliver exceptional academic support through our student support ...

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Remote Student Support information

What is remote student support?

A Remote Student Support job involves assisting students with academic, technical, or administrative concerns through online communication channels such as email, chat, or video calls. Responsibilities may include answering student inquiries, providing resources, troubleshooting technical issues, and offering guidance on coursework or school policies. This role requires strong communication skills, problem-solving abilities, and familiarity with digital learning platforms. It is commonly found in online schools, universities, and educational service providers.

What skills and qualifications are needed for remote student support?

To thrive as a Remote Student Support professional, you typically need a background in education, counseling, or customer service, along with excellent organizational and communication skills. Familiarity with learning management systems (LMS), video conferencing tools, and ticketing platforms is often required, and certifications in education or student advising are advantageous. Strong empathy, patience, and problem-solving abilities distinguish those who excel in helping students navigate challenges remotely. These skills are crucial for providing effective, accessible support and fostering student success in virtual learning environments.

What are the main challenges remote student support professionals face and how can they address them?

One of the main challenges in a Remote Student Support role is effectively communicating and building trust with students without face-to-face interaction. Professionals solve this by utilizing a combination of video calls, chat platforms, and proactive check-ins to ensure students feel supported and connected. They often need to manage competing priorities and respond quickly to diverse student needs, which requires strong time management and adaptability. Building rapport and maintaining engagement in a virtual setting are ongoing focuses, but continuous training and collaboration with teachers, IT, and academic advisors help address these challenges successfully.

What are the most commonly searched types of Student Support jobs in New York?

The most popular types of Student Support jobs in New York are:

What are popular job titles related to Remote Student Support jobs in New York?

For Remote Student Support jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Student Support jobs in New York look for?

The top searched job categories for Remote Student Support jobs in New York are:

What cities in New York are hiring for Remote Student Support jobs?

Cities in New York with the most Remote Student Support job openings:

Remote Student Support jobs near you
Infographic showing various Remote Student Support job openings in New York as of August 2026, with employment types broken down into 4% Internship, 53% Full Time, 39% Part Time, and 4% Temporary. Highlights an 4% In-person, and 96% Remote job distribution.

Student Advisor

ACHIEVE TEST PREP

Newark, NJ • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description


About Achieve:
Achieve Test Prep's mission is to make higher education more accessible and affordable for working adults. Achieve offers live, online instruction, 1-on-1 tutoring and mentoring, and flexible course schedules that empower non-traditional college students to test out of college credits and earn higher level professional licenses.
Role Overview:
Achieve Test Prep is seeking a compassionate and dependable Student Advisor to join our fully remote Customer Success team. In this role, you'll support U.S.-based students throughout their educational journey by providing guidance, encouragement, and clear next steps to help them stay motivated and on track.
Customer Success Advisors partner closely with customers to drive adoption and satisfaction, leveraging data, internal tools, and AI-powered insights to deliver proactive and personalized support.
While this is a remote position, all working hours are aligned to Eastern Standard Time (EST). This role is ideal for someone who enjoys helping others, building trust, and making a meaningful impact in students' lives-while working reliably within a U.S.-based schedule.
What You'll Do
  • Build supportive, long-term relationships by understanding each student's goals, progress, and challenges
  • Provide personalized guidance to keep students engaged and moving forward academically
  • Support students through onboarding and ensure they feel confident using our systems
  • Proactively identify obstacles and work with students to overcome them
  • Respond to student inquiries with empathy, ownership, and timely follow-up
  • Maintain accurate and up-to-date student records in our CRM
  • Collaborate with internal teams to support students with academic or financial-related needs
What We're Looking For
  • Experience in customer support, advising, or another people-facing role
  • Strong written and verbal communication skills in English
  • A calm, empathetic approach with a genuine desire to help others succeed
  • Ability to stay organized while managing multiple student relationships
  • Comfort working independently in a remote environment while collaborating with a team
  • Confident computer skills, including email, CRM, and online tools
Nice to Have
  • Experience supporting students or clients in an education or training environment
  • Familiarity with the U.S. education system
Language Requirement
  • English (Fluent Only): Must be fully proficient in spoken and written English

Job Details:
  • Remote position with EST-based shifts
  • Availability required during U.S. business hours (Eastern Standard Time)
  • Specific shift schedules will be confirmed during the interview process
  • Reliable internet connection and a quiet, professional work environment are required
Why Join Achieve Test Prep?
  • 100% remote role with consistent EST-based shifts
  • Purpose-driven work supporting students' educational success
  • Collaborative and supportive team culture
  • Ongoing training and professional development

Apply