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How much do remote student support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for remote student support in Florida is $16.08, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.40 per hour, depending on experience, location, and employer.

What is remote student support?

A Remote Student Support job involves assisting students with academic, technical, or administrative concerns through online communication channels such as email, chat, or video calls. Responsibilities may include answering student inquiries, providing resources, troubleshooting technical issues, and offering guidance on coursework or school policies. This role requires strong communication skills, problem-solving abilities, and familiarity with digital learning platforms. It is commonly found in online schools, universities, and educational service providers.

What skills and qualifications are needed for remote student support?

To thrive as a Remote Student Support professional, you typically need a background in education, counseling, or customer service, along with excellent organizational and communication skills. Familiarity with learning management systems (LMS), video conferencing tools, and ticketing platforms is often required, and certifications in education or student advising are advantageous. Strong empathy, patience, and problem-solving abilities distinguish those who excel in helping students navigate challenges remotely. These skills are crucial for providing effective, accessible support and fostering student success in virtual learning environments.

What are the main challenges remote student support professionals face and how can they address them?

One of the main challenges in a Remote Student Support role is effectively communicating and building trust with students without face-to-face interaction. Professionals solve this by utilizing a combination of video calls, chat platforms, and proactive check-ins to ensure students feel supported and connected. They often need to manage competing priorities and respond quickly to diverse student needs, which requires strong time management and adaptability. Building rapport and maintaining engagement in a virtual setting are ongoing focuses, but continuous training and collaboration with teachers, IT, and academic advisors help address these challenges successfully.

What are the most commonly searched types of Student Support jobs in Florida?

The most popular types of Student Support jobs in Florida are:

What are popular job titles related to Remote Student Support jobs in Florida?

For Remote Student Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Student Support jobs in Florida look for?

The top searched job categories for Remote Student Support jobs in Florida are:

What cities in Florida are hiring for Remote Student Support jobs?

Cities in Florida with the most Remote Student Support job openings:

Remote Student Support jobs near you
Infographic showing various Remote Student Support job openings in Florida as of September 2026, with employment types broken down into 59% Full Time, and 41% Temporary. Highlights an 100% Remote job distribution, with an average salary of $33,455 per year, or $16.1 per hour.

Student Accounts Coordinator I (CL9821)

Deland, FL • On-site, Remote

Stetson University
Colleges, Universities, and Professional Schools • 1 - 5K employees
Learn more about Stetson Universityexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Stetson University rating

8.5

Company rating: 8.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Salary: Depends on Qualifications
Location : DeLand, FL
Job Type: Full-Time Staff
Remote Employment: Flexible/Hybrid
Division: Finance & Administration | Finance
Opening Date: 09/01/2026
Closing Date: Continuous
FLSA: Non-Exempt
Bargaining Unit: N/A -- Pay Grade: 05
Job Description
The Student Accounts Coordinator I (Focus: Cashiering & Customer Experience) serves as the primary front-line representative for Student Accounts within the One Stop environment and is responsible for overseeing cashiering operations, customer service delivery, and day-to-day student support activities. This position ensures accurate processing of student financial transactions, timely execution of refund and payment plan processes, and delivery of exceptional service to students, families, and campus partners. The Coordinator serves as the lead for front-facing Student Accounts operations and supports consistent communication, service standards, and documentation practices within the office. In alignment with Stetson's Strategic Priorities, this position works collaboratively with Financial Aid, the Registrar, and Finance to promote student success, financial understanding, and operational excellence.
Essential Job Functions and Responsibilities:
  • Serve as the primary front-line Student Accounts representative within the One Stop environment, assisting students, families, and campus visitors in person, by phone, and through written communication.
  • Receive, process, and accurately post student payments including cash, check, electronic, and approved payment transactions in accordance with university policies and internal controls.
  • Perform daily cashier balancing activities and prepare deposits while maintaining accuracy, confidentiality, and audit-ready documentation.
  • Process student refunds and coordinate with internal offices to support timely and accurate delivery of funds.
  • Process and support administration of university payment plan enrollment and related account activity.
  • Monitor and manage Student Accounts shared communication channels, including phone and email accounts, and ensure timely and professional responses.
  • Serve as a resource for general student billing questions and provide referrals for specialized inquiries requiring escalation.
  • Maintain accurate records of student interactions and support consistent documentation practices within institutional systems.
  • Supervise and train student employees assigned to Student Accounts front-line operations and provide guidance regarding customer service expectations, documentation standards, and office procedures.
  • Coordinate front desk coverage and assist in maintaining efficient workflow for Student Accounts customer service operations.
  • Assist with document management activities including scanning, filing, imaging, and record maintenance in accordance with university practices.
  • Identify recurring student concerns and communicate opportunities for process improvement to Student Accounts leadership.
  • Maintain and update Student Accounts website content to ensure accurate and timely communication of billing schedules, payment deadlines, office procedures, and student financial information.
  • Support the development and distribution of Student Accounts communications, announcements, and informational materials related to billing, payment, and student account processes.
  • Support office initiatives and perform additional duties as assigned.

Required Knowledge, Skills, and Abilities:
  • Knowledge of cashiering operations, payment processing practices, and customer service principles.
  • Demonstrated ability to provide exceptional customer service in a high-volume, student-centered environment.
  • Working knowledge of cash-handling principles and basic accounting principles.
  • Ability to explain billing, payment and general student account information clearly and professionally.
  • Strong communication and interpersonal skills with the ability to interact effectively with students, families, faculty, staff, and external stakeholders.
  • Demonstrated attention to detail and commitment to accuracy and confidentiality.
  • Ability to prioritize multiple responsibilities, adapt to changing demands, and maintain service quality in a fast-paced environment.
  • Proficiency with Microsoft Office applications and the ability to learn student information systems and related technology.
  • Ability to learn and apply institutional policies, FERPA requirements, and operational procedures.
  • Ability to identify customer service concerns and communicate opportunities for process improvement.
  • Demonstrated commitment to equity and inclusion through both the completion of job duties and interactions with others.
  • Support the University'sMission and Values in their role.

Required Qualifications:
  • High school diploma or equivalent required; Associate's degree preferred.
  • 0-2 years of accounting, bookkeeping, or office experience.
  • Desire to join a distinct university community committed to inclusive excellence, kindness, and collaboration, as it seeks to move Forward Together in making our community and world a better place.

Ideal Candidate Qualifications:
  • Associate's or Bachelor's degree in Business Administration, Finance, Accounting, Higher Education Administration, or related field.
  • Experience in higher education, student accounts, bursar operations, registrar services, financial aid, or One Stop environments.
  • Experience using Banner or other higher education ERP systems.
  • Experience training, mentoring, or coordinating student employees or front-line staff.
  • Demonstrated experience improving customer service processes and workflow efficiency.
  • Familiarity with payment plans, refund processing, and student financial services operations.
  • Experience handling financial transactions and maintaining accurate records.
  • Experience working in a customer-facing environment.
  • Demonstrated proficiency using office technology and business software applications.

Work Environment: Hybrid work arrangement available at the discretion of the supervisor. Routine work is performed in a professional office environment. Flexibility to work outside regular office hours, and occasional travel may be required.
Work authorization sponsorship may be available for this position. However, sponsorship is contingent upon the non-applicability of the visa petition fees outlined in the relevant Executive Order signed September 19, 2025. Due to the recent federally mandated increased financial expense, the university is not in a position to absorb this significantly increased cost of sponsorship for new H-1B petitions at this time. International candidates are encouraged to apply but should be aware that eligibility for sponsorship will be evaluated in accordance with current U.S. immigration regulations and institutional policies.
This position is benefit eligible. Stetson University offers a variety of benefits for our full-time employees including comprehensive Medical, Dental, and Vision insurance, employer paid life and disability insurance, generous leave and holiday benefits, employer retirement contributions, tuition waivers for employees and eligible dependents, and others. All employees are also eligible to enjoy our Hatter Perks which include a variety of discounts and special privileges within our community.
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