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Online Student Support Jobs (NOW HIRING)

COLUMBIA COLLEGE

Online Admissions Counselor

Columbia, SC · On-site

$35K - $48K/yr

This role supports students pursuing fully online degree programs and future online offerings, including certificates, by providing timely, clear, and student-centered admissions guidance. Working ...

William Paterson University

JOB SUMMARY Reporting to the Senior Director of WP Online Student Support, the Student Success Specialist/Academic Advisor supports online learners --- particularly adult learners --- by fostering an ...

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How much do online student support jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for online student support in the United States is $21.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $23.32 per hour, depending on experience, location, and employer.

What is an Online Student Support job?

An Online Student Support job involves assisting students with academic, technical, and administrative inquiries in a virtual learning environment. This role typically includes answering questions about courses, troubleshooting technical issues, providing guidance on school policies, and directing students to appropriate resources. Strong communication, problem-solving, and technical skills are essential for effectively supporting students.

What are some common challenges faced by Online Student Support professionals and how are they addressed?

Online Student Support professionals often encounter challenges such as assisting students across different time zones, resolving technical issues, and addressing varied learning needs. To manage these challenges, they typically rely on strong organizational skills and stay up to date with the latest digital tools and platforms used in virtual classrooms. They may also work on a shift or rotational basis to provide extended coverage and use detailed knowledge bases or escalation protocols for complex inquiries. By collaborating closely with instructors, IT staff, and fellow support team members, they ensure students feel connected and supported throughout their online learning journey.

What are the key skills and qualifications needed to thrive in the Online Student Support position, and why are they important?

To thrive as an Online Student Support professional, you need a solid grasp of educational technology, strong communication abilities, and experience in student services, often supported by a relevant degree or background in education or customer support. Familiarity with learning management systems (LMS), chat platforms, and online ticketing systems is commonly required. Outstanding candidates demonstrate patience, empathy, problem-solving skills, and the ability to support diverse learners remotely. These qualities ensure students receive effective assistance, stay engaged, and have positive online learning experiences.

More about Online Student Support jobs
What cities are hiring for Online Student Support jobs? Cities with the most Online Student Support job openings:
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What states have the most Online Student Support jobs? States with the most job openings for Online Student Support jobs include:
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Online Student Support jobs near you
Infographic showing various Online Student Support job openings in the United States as of June 2026, with employment types broken down into 61% Full Time, 31% Part Time, and 8% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $44,769 per year, or $21.5 per hour.
Student Support Coordinator - SEMO Online and Graduate Services

Student Support Coordinator - SEMO Online and Graduate Services

Southeast Missouri State University

Cape Girardeau, MO • On-site

Full-time

Posted 24 days ago

Job description

Salary: Depends on Qualifications
Location : Cape Girardeau, MO
Job Type: Full-Time
Job Number: 202600117
Division: Enrollment Management and Student Success
Department: SEMO Online and Graduate Services
Opening Date: 05/28/2026
Position Summary
Student Support Coordinator
Southeast Online and Graduate Services
Full-Time
The office of Southeast Online and Graduate Services at Southeast Missouri State University is committed to student success. The Student Support Coordinator reports to the Assistant Director of Online and Graduate Student Services. This position plays a critical role in the academic success of online and graduate students at Southeast. We seek a dynamic, ethical, motivated professional with excellent customer service skills, a passion for learning, and a desire to help online students achieve their academic goals.
This position is not remote. During the training period, the schedule will be Monday through Friday from 8:00 a.m. to 5:00 p.m. Following successful completion of training, the schedule will transition to Monday through Thursday from 8:00 a.m. to 7:00 p.m.
Primary Responsibilities:
This position supports our online learners, graduate (domestic) students, credit for prior learning, and the online student services team.
  • Provides concierge-level services to all online and graduate (domestic) students
  • Directly manages the online and graduate (domestic) student onboarding process from admission to advising, including orientation, workflows, and communications.
  • Assists with outreach initiatives such as phone banks, bulk e-mail, and snail mail messaging
  • Supports students with credit for prior learning inquiries and approvals
  • Serves as a backup to online student support team members
  • Develops and manages data and reporting
  • Advise Online Elementary Education majors
  • Serves as a liaison with the division of economic and workforce development to ensure online and graduate students have access to lifelong learning opportunities
  • Manages the process of awarding credit for professional development, continuing education, and other learning engagements through RPDC, partner schools, or other organizations.
  • Utilizes technology to create efficient and effective services
  • Other duties as assigned

Required Qualifications
  • Bachelor's degree. A degree majoring in Elementary, Middle, or Secondary Education is a plus.
  • Demonstrated exceptional customer service skills.
  • Demonstrated excellent interpersonal and intercultural communication skills, both verbal and written.
  • Strong technical proficiency with a demonstrated ability to work across multiple software platforms simultaneously.
  • Experience with electronic reports and making data-informed decisions.
  • Experience prioritizing and managing multiple tasks.
  • Ability to diffuse emotional or tense situations and offer viable solutions.
  • Knowledge of academic advising, counseling or closely related area through work experience or an educational setting.

Required Information & Deadline
Application Information: To ensure full consideration, application materials must be received by June 14, 2026. The position is available August 1, 2026, and will remain open until filled.
To Apply: Submit the following items online by clicking on the APPLY button at the top of the page:
  • Letter of interest addressing position requirements
  • Current resume
  • Name and contact information of three professional references

Additional Information
About Southeast Missouri State University (SEMO): Founded in 1873 and accredited by the Higher Learning Commission, Southeast Missouri State University provides student-centered education and experiential learning with a foundation of liberal arts and sciences, embracing a tradition of access, exceptional teaching, and commitment to student success that significantly contributes to the development of the region and beyond. SEMO values access to high-quality, affordable education with a broadly representative student body, faculty, and staff that respects and celebrates a diverse learning community in a global society.
SEMO Fast Facts | SEMO Strategic Action Plan
Southeast Missouri State University provides an excellent benefits package. For complete benefit details visit our website at

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