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Online Student Support Jobs (NOW HIRING)

Life Surge

Student Support Specialist

Palmetto, FL · On-site

$16.25 - $22/hr

Support online classroom components including; event management, recordings, and instructor support * Provide feedback regarding the quality of online instructor delivery * Input data into student ...

Life Surge

Student Support Specialist

Palmetto, FL · On-site

$16.25 - $22/hr

Support online classroom components including; event management, recordings, and instructor support * Provide feedback regarding the quality of online instructor delivery * Input data into student ...

Uasys

Online Student Liaison, Part-time

Fayetteville, AR · On-site

$14.50 - $18.50/hr

The Online Student Liaison's primary responsibility is to provide ongoing support to the university's current and prospective online students. This position is responsible for working both ...

William Paterson University

JOB SUMMARY Reporting to the Senior Director of WP Online Student Support, the Student Success Specialist/Academic Advisor supports online learners --- particularly adult learners --- by fostering an ...

UAB

ONLINE STUDENT RECRUITMENT COORDINATOR

Tampa, FL

$41K - $52K/yr

The University of Alabama at Birmingham (UAB) seeks an ONLINE STUDENT RECRUITMENT COORDINATOR to ... Represent UAB Online through outreach and engagement activities designed to support enrollment ...

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How much do online student support jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for online student support in the United States is $21.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $23.32 per hour, depending on experience, location, and employer.

What is an Online Student Support job?

An Online Student Support job involves assisting students with academic, technical, and administrative inquiries in a virtual learning environment. This role typically includes answering questions about courses, troubleshooting technical issues, providing guidance on school policies, and directing students to appropriate resources. Strong communication, problem-solving, and technical skills are essential for effectively supporting students.

What are some common challenges faced by Online Student Support professionals and how are they addressed?

Online Student Support professionals often encounter challenges such as assisting students across different time zones, resolving technical issues, and addressing varied learning needs. To manage these challenges, they typically rely on strong organizational skills and stay up to date with the latest digital tools and platforms used in virtual classrooms. They may also work on a shift or rotational basis to provide extended coverage and use detailed knowledge bases or escalation protocols for complex inquiries. By collaborating closely with instructors, IT staff, and fellow support team members, they ensure students feel connected and supported throughout their online learning journey.

What are the key skills and qualifications needed to thrive in the Online Student Support position, and why are they important?

To thrive as an Online Student Support professional, you need a solid grasp of educational technology, strong communication abilities, and experience in student services, often supported by a relevant degree or background in education or customer support. Familiarity with learning management systems (LMS), chat platforms, and online ticketing systems is commonly required. Outstanding candidates demonstrate patience, empathy, problem-solving skills, and the ability to support diverse learners remotely. These qualities ensure students receive effective assistance, stay engaged, and have positive online learning experiences.

More about Online Student Support jobs
What cities are hiring for Online Student Support jobs? Cities with the most Online Student Support job openings:
What are the most commonly searched types of Student Support jobs? The most popular types of Student Support jobs are:
What states have the most Online Student Support jobs? States with the most job openings for Online Student Support jobs include:
What job categories do people searching Online Student Support jobs look for? The top searched job categories for Online Student Support jobs are:
Online Student Support jobs near you
Infographic showing various Online Student Support job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 61% Full Time, 35% Part Time, 1% Temporary, and 1% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $44,769 per year, or $21.5 per hour.

Student Support Specialist

Life Surge

Palmetto, FL • On-site

$16.25 - $22/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 9 days ago

Job description

Job Title: Student Support Specialist


Employment Type: Full Time, 40 hours/week

Reports to: Customer Care Manager


FLSA Status: Non-Exempt


Who We Are

SurgeU is a mission-driven parent company overseeing a family of brands, including Life Surge, focused on faith-based business education and empowerment. One of the fastest-growing organizations in the country, Life Surge/SurgeU exists to inspire, train, and equip people to build their personal impact in ways that glorify God. By producing 30+ annual events and providing financial education to thousands around the nation, we do just that.

We are a team of experienced professionals who are passionate about helping people learn, grow, and connect so they may live more enriched lives. Our culture is one where we celebrate each other, individually and as a team. We look to acknowledge and reward our star performers. Let your light shine in our company!

Opportunity

Life Surge/SurgeU is seeking a passionate Student Enrollment Representative, who desires to help and encourage others. This person will play a crucial role in ensuring the satisfaction and success of our users. They will be responsible for providing timely and effective support to address inquiries, resolve issues, and enhance the overall user experience on our platform. Serving as the primary point of contact for users, demonstrating exceptional communication skills, they will utilize communication tools such as calls, texts, and live chats to help students succeed in their learning journey.

Essential Duties

  • Proactively welcome new students and take them through an exceptional admissions experience
  • Passionately deliver prompt and professional response to students via phone, email, text chat, live chat and other appropriate communication means
  • Troubleshoot, evaluate, resolve, triage calls and support issues per company guidelines
  • Support all student access to applicable platforms including online student communities and online student classes
  • Provide support activity, including resetting of passwords, software setup and internet connectivity
  • Support online classroom components including; event management, recordings, and instructor support
  • Provide feedback regarding the quality of online instructor delivery
  • Input data into student support tracking systems or CRM relative to online education and student support
  • Support reporting requests for management,and continuously seek opportunities to enhance customer support processes and procedures to improve efficiency and effectiveness
  • Support management via online classroom as it pertains to online education operations topics
  • Deliver software training to online instructors as needed

Qualifications

  • Work-related experience required in the areas of customer service, contact centers, customer support and database administration
  • Maintain a friendly and professional demeanor
  • Computer proficiency: Windows PC, Mac (helpful), Multiple Browsers, Internet Navigation, CRM Experience(HubSpotPreferred), Microsoft Office products, Entry level knowledge in computer hardware and software technology
  • Excellent oral and written communication skills required
  • Adept at providing accurate, professional, friendly, patient, composed and polite service when answering phones, monitoring/supporting virtual classrooms, answering emails and responding to verbal requests inside and outside of the organization
  • A desire to support students and apply critical thinking to resolve their issues
  • Must be very detail-oriented, able to handle multiple tasks simultaneously and able to adapt to shifting priorities
  • Adjust hours based on market-needs

Job Benefits

  • Health, Dental, Vision, Life, Holiday and Paid Time Off
  • Non-corporate, casual, entrepreneurial, comfortable,fun,and proactive work environment
  • High-level performers, disciplined, and self-motivated people will do VERY WELL in this environment

Life Surge/SurgeU is an Equal Opportunity Employer. We value diversity and seek to empower each individual while supporting the many perspectives, skills, and experiences within our workforce. All employment is decided based on qualifications, merit, and business needs.