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William Paterson University

JOB SUMMARY Reporting to the Senior Director of WP Online Student Support, the Student Success Specialist/Academic Advisor supports online learners --- particularly adult learners --- by fostering an ...

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How much do online student support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for online student support in the United States is $21.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $23.32 per hour, depending on experience, location, and employer.

What is an online student support?

An Online Student Support job involves assisting students with academic, technical, and administrative inquiries in a virtual learning environment. This role typically includes answering questions about courses, troubleshooting technical issues, providing guidance on school policies, and directing students to appropriate resources. Strong communication, problem-solving, and technical skills are essential for effectively supporting students.

What are some common challenges faced by online student support professionals and how are they addressed?

Online Student Support professionals often encounter challenges such as assisting students across different time zones, resolving technical issues, and addressing varied learning needs. To manage these challenges, they typically rely on strong organizational skills and stay up to date with the latest digital tools and platforms used in virtual classrooms. They may also work on a shift or rotational basis to provide extended coverage and use detailed knowledge bases or escalation protocols for complex inquiries. By collaborating closely with instructors, IT staff, and fellow support team members, they ensure students feel connected and supported throughout their online learning journey.

What are the key skills and qualifications needed to thrive in the online student support position, and why are they important?

To thrive as an Online Student Support professional, you need a solid grasp of educational technology, strong communication abilities, and experience in student services, often supported by a relevant degree or background in education or customer support. Familiarity with learning management systems (LMS), chat platforms, and online ticketing systems is commonly required. Outstanding candidates demonstrate patience, empathy, problem-solving skills, and the ability to support diverse learners remotely. These qualities ensure students receive effective assistance, stay engaged, and have positive online learning experiences.

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Online Student Support jobs near you
Infographic showing various Online Student Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,769 per year, or $21.5 per hour.

Graduate Online Student Advocate

Texas Tech University

Lubbock, TX • On-site

$15 - $20/hr

Full-time

Re-posted 7 days ago

Texas Tech University rating

7.0

Company rating: 7.0 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

438th of 620 rated colleges and universities

Job description

Position Description
The Online Student Advocate will provide comprehensive, personalized support to online students, helping them navigate academic and administrative processes, and connecting them with institutional resources. This role is essential in ensuring the success and well-being of online students by offering a seamless and supportive experience throughout their educational journey.
Major/Essential Functions
  • Serve as the primary point of contact for online students, addressing their inquiries and concerns in a timely and effective manner.
  • Assist students with registration, financial aid, and other administrative processes.
  • Provide technical support for online learning planforms and tools.
  • Facilitate students access to campus resources such as library services, career counseling, statistical consultations, and writing center.
  • Develop and maintain a comprehensive knowledge base of institutional resources and services available to online students.
  • Connect students with Graduate Student Support Specialist to ensure students are provided adequate access to campus resources.
  • Work with the Graduate School Enrollment Services Liaison and department contacts to make sure student is enrolled and meeting academic standards.
  • Participate in team meetings and contribute to the development and enhancement of advocate services.
  • Assist in the collection and analysis of data related to student satisfaction and service utilization.
  • Track and document student interactions and outcomes to inform continuous improvement of advocate services.

Required Qualifications
Bachelor's degree in Higher Education, Student Affairs, Counseling, or a related field. Minimum of 1 year of experience in student services, academic advising, customer service, or a related area. Experience working with college students.
Safety Information
Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
About the University
Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas - hard work, grit and authenticity - the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.
Knowledge, Skills, and Abilities
  • Knowledge of academic and administrative processes affecting graduate students
  • Ability to provide comprehensive, personalized support to online students
  • Strong case management, problem-solving, and follow-up skills
  • Ability to connect students with appropriate institutional resources
  • Strong interpersonal, written, and verbal communication skills
  • Familiarity with student success, retention, or advocacy models
  • Ability to manage sensitive student situations with professionalism and discretion
  • Knowledge of Texas Tech resources

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About Texas Tech University

Sourced by ZipRecruiter

Committed to teaching and the advancement of knowledge, Texas Tech University, a comprehensive public research university, provides the highest standards of excellence in higher education, fosters intellectual and personal development, and stimulates meaningful research and service to humankind.

Industry

Colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Lubbock, TX, US

Year founded

1923

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