Remote Social Services Jobs (NOW HIRING)

Social Care Navigator (Bilingual Spanish)

Location: Remote - Candidates must reside in New York State or be local to the New York City metropolitan area
Schedule: Monday-Friday | 9:00 AM - 5:00 PM
Employment Type: Full-Time

Make a Difference Every Day

We're seeking a compassionate, resourceful, and bilingual Social Care Navigator to help individuals overcome barriers related to social determinants of health (SDOH). In this fully remote role, you'll serve as a trusted advocate, connecting participants with essential community resources while providing ongoing support to improve their overall well-being.

If you're passionate about helping underserved communities, enjoy building meaningful relationships, and thrive in a fast-paced remote environment, we'd love to hear from you!

What You'll Do

• Manage an assigned caseload of participants, ensuring consistent outreach and follow-up.
• Conduct comprehensive assessments by phone, video, or text to identify needs related to:
  • Food insecurity
  • Housing instability
  • Transportation
  • Financial hardship
  • Healthcare access
• Research and connect participants with local community resources, government assistance programs, and community-based organizations.
• Develop and manage individualized care plans with ongoing follow-up to monitor progress and address new challenges.
• Document all participant interactions, goals, referrals, and outcomes accurately within care management systems.
• Collaborate with internal care teams, clinical staff, and community partners to ensure seamless coordination of services.
• Utilize motivational interviewing and trauma-informed communication techniques to engage participants and overcome barriers to care.
• Serve as a compassionate advocate while helping participants navigate complex healthcare and social service systems.

Qualifications
Required

• Must reside in New York State or be local to the New York City metropolitan area.
• Minimum 2 years of experience in one of the following:
  • Care Navigation
  • Social Work
  • Health Coaching
  • Behavioral Health
  • Community Health
  • Case Management or a related field
• Fluent in Spanish (required)-ability to communicate professionally with Spanish-speaking participants.
• Experience using Motivational Interviewing or similar behavior change techniques.
• Experience working with vulnerable populations, low-income individuals, or those managing chronic health conditions.
• Comfortable working in a fully remote environment.
• Strong computer skills with the ability to navigate CRM platforms, EHRs, or other documentation systems.
• Excellent communication, organization, and time management skills.

Preferred Qualifications

• Strong knowledge of New York City and New York State public assistance programs, including:
  • Medicaid
  • SNAP
  • NYCHA/Public Housing
  • Behavioral Health resources
  • Community-based organizations
• Community Health Worker (CHW) certification.
• Degree or formal training in Social Work, Public Health, or a related field.
• Training in trauma-informed care and culturally responsive communication.

Why You'll Love This Opportunity

• 100% Remote (New York State residents or NYC local candidates only)
• Monday-Friday schedule with no weekends
• Meaningful work that directly improves people's lives
• Collaborative, mission-driven team environment
• Opportunity to build lasting relationships while helping individuals access critical resources
• Ongoing professional development and career growth opportunities

If you're passionate about health equity, social services, and empowering individuals to overcome barriers to care, we'd love to hear from you. Apply today to join a team dedicated to improving the lives of New Yorkers through compassionate care navigation and community support.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.
Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?