As an Aetna Social Work professional, your daily responsibilities often include assessing members’ social and clinical needs, coordinating care plans, connecting clients to community resources, and collaborating with nurses, physicians, and other specialists. You may handle case documentation, monitor progress, and provide ongoing support to help members navigate health and social systems. Regular communication with both clients and healthcare providers is common, ensuring that care is holistic and tailored to individual needs. The role typically involves a blend of telephonic or virtual outreach and detailed administrative work, all aimed at helping members achieve their best possible health outcomes.