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Remote Service Delivery Manager Jobs (NOW HIRING)

Gainwell Technologies LLC

Manager Service Delivery

Austin, TX · On-site +1

$86.70K - $123.90K/yr

Summary As a Manager Service Delivery at Gainwell, you can contribute your skills as we harness the ... Fully remote options from Contiguous US locations only * Video cameras must be used during all ...

Gainwell Technologies LLC

Manager Service Delivery

Dallas, TX · On-site +1

$86.70K - $123.90K/yr

Summary As a Manager Service Delivery at Gainwell, you can contribute your skills as we harness the ... Fully remote options from Contiguous US locations only * Video cameras must be used during all ...

Databank

Service Delivery Project Manager The Service Delivery Project Manager is the primary liaison between the company's internal teams and customer for a particular service installation. The position ...

Yochana

Delivery Manager

Dallas, TX · Remote

$135K - $140K/yr

Delivery Manager Location : Dallas , TX(Onsite) Full time only The pay range for this role is $135k ... Knowledge of cloud computing platforms and services. * Experience in managing remote or distributed ...

NTT DATA

Delivery Manager, Applications - Remote

Plano, TX · Remote

$140.55K - $175.38K/yr

We are currently seeking a Delivery Manager, Applications - Remote to join our team in Plano, Texas ... You will build deep understanding of NTT DATA's application services, articulate compelling value ...

NTT America

Delivery Manager, Applications - Remote

Plano, TX · Remote

$140.55K - $175.38K/yr

We are currently seeking a Delivery Manager, Applications - Remote to join our team in Plano, Texas ... You will build deep understanding of NTT DATA's application services, articulate compelling value ...

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Remote Service Delivery Manager information

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$29K

$93.9K

$160.5K

How much do remote service delivery manager jobs pay per year?

As of Jun 4, 2026, the average yearly pay for remote service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Service Delivery Manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.

How does a Remote Service Delivery Manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What is a Remote Service Delivery Manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

More about Remote Service Delivery Manager jobs
What cities are hiring for Remote Service Delivery Manager jobs? Cities with the most Remote Service Delivery Manager job openings:
What states have the most Remote Service Delivery Manager jobs? States with the most job openings for Remote Service Delivery Manager jobs include:
What job categories do people searching Remote Service Delivery Manager jobs look for? The top searched job categories for Remote Service Delivery Manager jobs are:
Remote Service Delivery Manager jobs near you
Infographic showing various Remote Service Delivery Manager job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 88% Full Time, 8% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
Manager Service Delivery

Manager Service Delivery

Gainwell Technologies LLC

Houston, TX • On-site, Remote

$86.70K - $123.90K/yr

Other

Medical, Life, Retirement, PTO

Posted 6 days ago

Gainwell Technologies rating

7.7

Company rating: 7.7 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

106th of 185 rated software companies

Job description

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
Summary
As a Manager Service Delivery at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.
Your role in our mission
Outstanding service delivery is one of Gainwell's great strengths. Play a vital role in achieving that as we deliver better health and human services outcomes.
  • Manage and oversee account service delivery team operations to ensure Gainwell products and services are delivered according to project schedule
  • Look ahead as you work with account teams to develop demand forecasts and assist functional areas or departments in proposing, planning and delivering end-to-end services, including workload requirements
  • Navigate complex relationships between delivery and client groups to ensure stronger client relationships
  • Create more satisfied clients by identifying service improvements
  • Support proposal teams to integrate new, enhanced and existing service offerings for current and new accounts
  • Bolster our workforce by selecting and hiring employees to support your team; train them to enhance their performance, development and work products

What we're looking for
  • Substantial leadership or supervisory experience in support services, project leadership or program management in a technology industry
  • Working understanding of healthcare technology industry and products
  • Strong executive presence and excellent written and oral communication skills to build relationships and interact with clients and team members
  • Skilled in managing projects, financial budgets, and forecasting
  • Ability to lead and motivate diverse teams to deliver high-quality results to clients, helping to quickly problem-solve roadblocks to ensure on-time delivery

What you should expect in this role
  • Fully remote options from Contiguous US locations only
  • Video cameras must be used during all interviews, as well as during the initial week of orientation
  • The deadline to submit applications for this posting is June 4, 2026

The pay range for this position is $86,700.00 - $123,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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