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Remote Service Delivery Manager Jobs (NOW HIRING)

Essence Journey

Remote Service Support Assistant

$16.50 - $21.75/hr

Remote Service Support Assistant Canberra, ACT, Australia Job Openings Remote Service Support ... This role involves supporting general operations, managing assigned activities, and keeping ...

New

Formic

Remote Service Coordinator

$20.25 - $25.50/hr

We deliver automation through a Robotics-as-a-Service model that combines industrial robotics ... You will manage service scheduling, monitor customer site needs, triage inbound communications, and ...

APPLY

Delivery Manager

APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America ... Background in a consulting, agency, or client-services environment strongly preferred. Results ...

Sybex Support Services

Service Delivery Coordinator

$19.25 - $25.50/hr

Service Delivery Coordinator We are looking for a dynamic and detail-oriented Service Delivery ... The ideal candidate will have hands-on experience in managing service requests, coordinating ...

New

Hyland

$81K/yr

Remote About the Role The Delivery Manager is accountable for end-to-end delivery of a small or ... For additional information on Hyland's platform and services, please visit Hyland.com. #HylandLife ...

Govcio LLC

Technical Delivery Manager (Remote)

$110K - $115K/yr

... Health Services Portfolio Technical Management and Strategic Solutioning Support (HTMS) Program ... This position will be a remote position within the United States with core hours of operation ...

Daktronics

Strategic Operations Manager for Service

This role provides direct leadership to the Service Delivery Managers responsible for Service Coordination , Remote Technical Support , and On-Site Technical Support , ensuring consistent execution ...

New

Conduent, Inc.

Delivery Manager - Transportation

VA · Remote

Service Performance Monitoring: Monitor performance metrics, including availability, reliability ... Lead and manage a team of delivery personnel, providing guidance, coaching, and support to ensure ...

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All JobsRemote Service Delivery Manager Jobs

Remote Service Delivery Manager information

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$29K

$93.9K

$160.5K

How much do remote service delivery manager jobs pay per year?

As of Jun 26, 2026, the average yearly pay for remote service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

How does a Remote Service Delivery Manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What is a Remote Service Delivery Manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What are the key skills and qualifications needed to thrive as a Remote Service Delivery Manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.
More about Remote Service Delivery Manager jobs
What cities are hiring for Remote Service Delivery Manager jobs? Cities with the most Remote Service Delivery Manager job openings:
What states have the most Remote Service Delivery Manager jobs? States with the most job openings for Remote Service Delivery Manager jobs include:
What job categories do people searching Remote Service Delivery Manager jobs look for? The top searched job categories for Remote Service Delivery Manager jobs are:
Remote Service Delivery Manager jobs near you
Infographic showing various Remote Service Delivery Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
Service Delivery Project Manager (Remote)

Service Delivery Project Manager (Remote)

DataBank

Dallas, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.
DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.
DataBank's Service Delivery Project Manager is the primary liaison between the company's internal teams and customer for a particular service installation. The position involves heavy levels of internal and customer facing communication. The primary objectives are providing excellent customer service and working with internal and external stakeholders to ensure on-time delivery in accordance with customer and company expectations.
The Service Delivery Project Manager will collaborate with internal partners & customers on the technical implementation specific to Managed Services/Cloud.
Responsibilities
  • Lead customer's managed services deployments across all technical operations teams, regions, and markets as assigned.
  • Collaborate across teams to align on goals and develop a unified plan for delivering services on time and as outlined in an order.
  • Share information broadly, oversee tactical and strategic efforts,?provide regular updates on projects, set clear expectations, inform status, and proactively convey risks.
  • Act as a customer liaison on each project between the technical teams, business stakeholders, partners, and customers.
  • Bridge the gap between our customers' needs and the resources and information required for successful delivery.
  • Set departmental objectives and report on progress and project milestones.
  • Handle and resolve customer problems that are escalated for management attention.
  • Produce various reports for project implementation and customer service management.
  • Organize and coordinate all internal organizations for the timely and accurate implementation of large, complex projects.
  • Interface directly with customers to communicate implementation schedule, on-going project status, issues and responses to questions. The communication vehicle will be via face-to-face meetings, ticketing system, email, and/or conference calls at regularly scheduled intervals.
  • Proactively manage milestones and communications with Customers throughout the delivery process.

Qualifications
  • CAPM or PMP certification is preferred; however, your depth of project management and Cloud experience will be considered in lieu of accreditation.
  • Previous hands-on experience implementing cloud-based solutions is ideal due to the complex nature of the industry. (2+ years preferred)
  • Excellent at developing project plans using standard project management tools, prioritizing deliverables and resources, and proactively managing risk.
  • Significant experience coordinating projects, determining resource requirements, carrying out logistics, and following through with deliveries and deadlines.
  • Proficient in tracking data, creating schedules, and carrying out progress checks to track performance and accountability.
  • Strong relationship management skills across internal partners, external vendors, colleagues, technical teams, and customers.
  • Excellent written and verbal communication skills.
  • Effective time management skills.
  • Ability/willingness to operate in a fast-paced, demanding environment.
  • Desire to grow within the company.
  • Analytical/critical thinking ability.

Additional Candidate Attributes:
  • Be solution-oriented, proactive, quick thinking, and comfortable with a dynamic project portfolio.
  • Curious to improve and evolve our implementation guidelines, quality, and timing based on tactical and business learning.
  • Proficiency with project management tools and standards based on PMI best practices.

Benefits
  • Health, Dental, Vision packages
  • Short-term and Long-term Disability Insurance
  • Life Insurance
  • 401k matched by company
  • Paid Time Off and Holidays

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