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Remote Service Delivery Manager Jobs (NOW HIRING)

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Service Delivery Manager (PMO), US

As the Service Delivery Manager, you are the operational engine of the market team. You will own the end-to-end lifecycle of new feature development, serving as the critical primary interface that ...

Essence Journey

Remote Service Support Assistant

$16.50 - $21.75/hr

Remote Service Support Assistant We are looking for a reliable and detail-oriented individual to ... This role involves supporting general operations, managing assigned activities, and keeping ...

hcmportal

Delivery Manager

Leawood, KS · On-site +1

As a Delivery Manager you will guide a customer-centric product or platform team toward high ... Paid parental leave after 90 days of service. * Comprehensive medical, dental & vision insurance ...

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Remote Service Delivery Manager information

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$29K

$93.9K

$160.5K

How much do remote service delivery manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for remote service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

How does a remote service delivery manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What is a remote service delivery manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What are the key skills and qualifications needed to thrive as a remote service delivery manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.
More about Remote Service Delivery Manager jobs
What cities are hiring for Remote Service Delivery Manager jobs? Cities with the most Remote Service Delivery Manager job openings:
What states have the most Remote Service Delivery Manager jobs? States with the most job openings for Remote Service Delivery Manager jobs include:
What job categories do people searching Remote Service Delivery Manager jobs look for? The top searched job categories for Remote Service Delivery Manager jobs are:
Remote Service Delivery Manager jobs near you
Infographic showing various Remote Service Delivery Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Team Manager, Service Delivery Management (Service Product Delivery)

Pearson

Remote

$95K - $100K/yr

Full-time

Posted yesterday

New

Job description

ROLE OVERVIEW
The Team Manager, Service Product Delivery leads a team of Service Product Providers responsible for planning, developing, and delivering tailored service product experiences for virtual schools. This role ensures the consistent delivery of contextualized professional learning experiences that build staff capacity and support effective implementation of service products and programs. The Team Manager is accountable for building team capacity, upholding shared design and delivery guidelines, maintaining strong school partnerships, and enabling the effective application of global service products in local contexts.
RESPONSIBILITIES
Team Leadership & Capacity Building
  • Manage, coach, and support a team of Service Product Providers, building their capacity to develop and deliver high-quality professional learning experiences.
  • Establish clear expectations for service quality, delivery consistency, and adherence to shared design and delivery principles.
  • Support professional growth and role clarity across areas of expertise and assigned school partnerships.
  • Foster a culture of collaboration, learning, and continuous improvement through regular feedback and recognition.

Service Product Delivery Oversight
  • Oversee the planning, development, and delivery of tailored service product experiences across our network of virtual schools.
  • Ensure service product delivery builds adult knowledge, skills, and practice through role-relevant, job-embedded, and practice-centered learning experiences.
  • Balance consistency of service product experiences with flexibility to meet school- specific needs.

Design Standards & Quality Assurance
  • Collaboratively develop and maintain design and delivery principles, guidelines, and quality standards with the Lead of Staff Learning Service Products.
  • Build team understanding and consistent application of shared standards across delivery contexts.
  • Establish feedback, reflection, and review processes to strengthen facilitation quality and staff learning experience.

Cross-Functional Collaboration
  • Work with Service Product Managers and school-facing teams to provide capacity-building professional learning that supports schools in achieving their instructional and school improvement goals.
  • Collaborate with Research & Efficacy, Accountability, and other Product and Technology teams to support pilots, refinements, and the evolution of service product offerings.
  • Contribute to change management efforts related to new or evolving service products and programs.

Continuous Improvement & Portfolio Health
  • Use school feedback, participation data, and delivery insights to inform service product experience iteration and process improvement.
  • Monitor evidence of adoption, engagement, fidelity, and practice change to assess delivery effectiveness.
  • Identify trends, risks, and opportunities across delivery work and surface insights to Product Managers.
  • Contribute to the continuous improvement of service products based on data, research insights, and practitioner feedback.

School Partnership & Service Delivery
  • Carry a small, dedicated caseload of schools, delivering the same tailored professional learning service products expected of Service Product Providers.
  • Partner directly with school-based roles to develop, adapt, and deliver learning experiences aligned to school/role needs, maintaining fidelity to core service product design.
  • Serve as a trusted, hands-on partner within assigned schools, applying facilitation, coaching, and applied learning support to strengthen practice.
  • Model exemplary service delivery standards and bring frontline school insights back to the team to inform coaching, design guidelines, and continuous improvement.

QUALIFICATIONS & EXPERIENCE
  • Bachelor's degree required; Master's degree preferred.
  • Experience leading teams responsible for professional learning delivery
  • Demonstrated ability to lead school-facing work and manage complex stakeholder relationships.
  • Demonstrated experience designing professional learning or educational products.
  • Strong understanding of adult learning principles.
  • Experience working cross-functionally in roadmap-driven environments.
  • Strong communication, coaching, and collaboration skills.
  • Experience in virtual or blended learning environments preferred.

Compensation at Pearson is influenced by factors including skill set, experience, and location.
The full-time salary range for this role is $95,000 - $100,000.
This position is eligible for Pearson's annual incentive program. Information on benefits can be found here.
Applications will be accepted through August 31, 2026. This window may be extended depending on business needs.
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: School Service Delivery
Job Family: LEARNING_&_CONTENT_DELIVERY
Organization: Virtual Learning
Schedule: FULL_TIME
Workplace Type: Remote
Req ID: 25279
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