ZipRecruiter

Log In

2

Remote Service Delivery Manager Jobs in Baltimore, MD

Berlitz

Spanish Instructor (on site)

Baltimore, MD · Remote

$29/hr

Under the direction of the Service Delivery Manager and Academic Specialist, the Spanish Instructor demonstrates commitment and passion to quality language instruction and education, representing as ...

APGFCU

Manager, Service Desk

Edgewood, MD · On-site +1

... delivery of IT services to achieve superior employee experience. The Service Desk Manager handles ... IT-related incident resolution and request fulfillment to APGFCU end users in a fast-paced ...

TEKsystems

Service Desk Manager

Catonsville, MD · Remote

$50/hr

Manages service delivery for Client users and stakeholders across healthcare systems such as QHP ... remote position. Application Deadline This position is anticipated to close on Aug 13, 2026. About ...

next page

Showing results 1-20

All JobsService Delivery JobsRemote Service Delivery Manager JobsRemote Service Delivery Manager Jobs in Baltimore, MD

Remote Service Delivery Manager information

See Baltimore, MD salary details

$28.8K

$93.3K

$159.5K

How much do remote service delivery manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for remote service delivery manager in Baltimore, MD is $93,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $127,200.00 per year, depending on experience, location, and employer.

What is a remote service delivery manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

How does a remote service delivery manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What are the key skills and qualifications needed to thrive as a remote service delivery manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What are popular job titles related to Remote Service Delivery Manager jobs in Baltimore, MD?

For Remote Service Delivery Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Remote Service Delivery Manager jobs in Baltimore, MD look for?

The top searched job categories for Remote Service Delivery Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Remote Service Delivery Manager jobs?

Cities near Baltimore, MD with the most Remote Service Delivery Manager job openings:

Remote Service Delivery Manager jobs near you
Infographic showing various Remote Service Delivery Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $93,342 per year, or $44.9 per hour.

Manager, Delivery Management

Blackwood Associates Inc

Annapolis, MD • Remote

$125K - $135K/yr

Full-time

Posted 8 days ago

Job description

Job Description

For nearly 50 years, Blackwood has supported risk leaders as a trusted Technology Broker, delivering proven cybersecurity and data solutions for mission-critical environments. Blackwood combines domain insight, structured evaluation, systems architecture, and professional services to help customers select, implement, and realize value from enterprise technology.


Blackwood is seeking a Delivery Manager within the Transformation Acceleration Office (TAO) to strengthen post-sale delivery execution. Reporting directly to Delivery Management leadership, this individual will independently manage an assigned portfolio of customer engagements while operating within co-delivery standards, governance model, and escalation framework.


The role combines disciplined project management with customer-facing professional-services leadership across cybersecurity and data engagements. It is an engagement-execution role focused on driving customer outcomes rather than sales ownership or hands-on engineering.


ENGAGEMENT PLANNING AND MOBILIZATION

  • Review the governing statement of work, purchase order, assumptions, constraints, customer responsibilities, deliverables, milestones, and acceptance requirements before launch.
  • Facilitate internal handoffs from sales and solutions teams; identify missing inputs, unclear commitments, and conditions requiring clarification or escalation.
  • Build the engagement plan, schedule, governance cadence, stakeholder map, communications approach, RACI, and required project-control artifacts.
  • Confirm customer and partner readiness, access, staffing, prerequisites, and launch dependencies; prepare and lead or co-lead kickoff meetings.


DELIVERY EXECUTION AND GOVERNANCE

  • Manage assigned engagements from mobilization through acceptance and closeout, maintaining alignment among authorized scope, delivery activity, customer expectations, and available resources.
  • Coordinate customers, Blackwood teams, technology manufacturers, and delivery partners through recurring governance and clear accountability.
  • Track milestones, deliverables, actions, decisions, dependencies, acceptance status, and corrective actions; escalate material variance before it becomes delivery failure.


CUSTOMER AND STAKEHOLDER MANAGEMENT

  • Serve as the primary day-to-day point-of-contact for assigned customers.
  • Build trusted relationships across customer leaders, technical stakeholders, executive sponsors, account teams, engineers, partners, operations, and finance.
  • Translate technical activity into clear business, schedule, risk, commercial, and decision implications; deliver concise executive ready status communications.
  • Manage difficult conversations professionally, including delays, missed dependencies, scope tension, unresolved decisions, and recovery planning.


SCOPE, SCHEDULE, AND COMMERCIAL CONTROL

  • Maintain the integrated schedule and forecast milestone and completion performance.
  • Track effort consumption, remaining hours, progress, resource use, and estimate at completion indicators where applicable.
  • Identify overrun, underutilization, delay, margin, invoicing, or acceptance risk and raise it promptly.
  • Maintain delivery within authorized scope; identify out of scope requests and coordinate formal change control.
  • Support timesheet, invoicing, milestone, acceptance, and commercial documentation requirements. Do not independently alter commitments or promise unapproved dates, resources, deliverables, outcomes, or changes.


RISK, ISSUE, DEPENDENCY, AND CHANGE MANAGEMENT

  • Maintain current risks, issues, actions, decisions, assumptions, dependencies, and change records with clear ownership, impact, mitigation, and target dates.
  • Facilitate mitigation, contingency, recovery, and decision-making activities; document customer caused delays, unresolved prerequisites, scope changes, and material decisions.
  • Escalate material risk, commercial exceptions, resource conflicts, customer escalations, and recovery situations to the Delivery Manager.


RESOURCE, PARTNER, AND DELIVERY ASSURANCE

  • Coordinate internal and partner resources against approved plans; confirm role clarity, availability, readiness, and expected outputs.
  • Operate effectively in partner-led and supported engagements and track partner obligations, reporting, timesheets, deliverable contributions, dependencies, and performance concerns.
  • Maintain sufficient technical fluency to manage dependencies, challenge incomplete planning, and communicate delivery risk without assuming engineering authority.
  • Maintain accurate project plans, status reports, meeting notes, RAID records, decision and change logs, resource plans, acceptance evidence, and closeout documentation in Wrike and other approved systems.
  • Ensure the governing statement of work and related commercial records are linked to the engagement as required by Blackwood process.


CLOSEOUT AND CONTINUOUS IMPROVEMENT

  • Confirm deliverable completion, acceptance evidence, outstanding actions, financial reconciliation, knowledge transfer, and transition requirements.
  • Facilitate lessons learned and customer feedback; capture reusable patterns, corrective actions, and practical improvements to Blackwood’s delivery management practices.
  • Participate in portfolio reviews, resource planning, delivery health reviews, and escalation forums; communicate early, accurately, and constructively.

Basic Qualifications

  • U.S. citizen.
  • Willingness to permit a background check prior to employment.
  • Bachelor’s degree or equivalent relevant experience.
  • 5+ years of progressively responsible project, program, engagement, implementation, or professional services delivery experience.
  • Demonstrated ownership of customer-facing enterprise technology engagements from planning through closeout.
  • Experience managing scope, schedules, risks, dependencies, deliverables, resources, customer communications, and executive reporting.
  • Experience delivering in one or more of Blackwood’s core solution areas: security operations, identity, cloud or network security, and/or data and observability.
  • Ability to manage multiple concurrent engagements and prioritize effectively in a changing environment.
  • Excellent written communication, presentation, facilitation, and stakeholder-management skills.
  • Demonstrated ability to build trusted, collaborative relationships across customers, partners, and internal teams.
  • Reputation for strong ethics, integrity, accountability, sound judgment, and customer orientation.
  • Willingness and ability to learn new commercial off-the-shelf technologies.
  • Availability to work with customer schedules and occasionally travel to customer sites, as required.
  • Passion to hustle and have fun.

Additional Qualifications

  • Project Management Professional (PMP) certification
  • Experience with Wrike, Salesforce, PSA platforms, or comparable delivery tools.
  • Experience in cybersecurity professional services, systems integration, or technology implementation.
  • Experience supporting federal, state and local government, education, healthcare, and commercial enterprise customers.
  • Experience coordinating subcontractors, OEM professional services, implementation partners, or distributed technical teams.
  • Familiarity with statements of work, fixed fee and time and materials delivery, milestone billing, change control, acceptance management, and project financials.
  • Experience managing customer recovery situations or executive escalations.