ZipRecruiter

Log In

2

Remote Call Center Manager Jobs in Baltimore, MD

AbsoluteCare

Call Center Support Specialist - 3076

Baltimore, MD · On-site +1

$16.75 - $20.75/hr

Manage shared inboxes, queues, and worklists to ensure timely responses, accurate processing, and ... Bilingual (English/Spanish) is a plus Working conditions This position is a remote role, which ...

New

MMC Group LP

Be Seen First

REMOTE Call Center Representative $18.50-$21.50/hr- Need ASAP!

Baltimore, MD · Remote

$18.50 - $21.50/hr

Remote (Work From Home) Customer Service Representatives Needed in Maryland Start Date - August ... You'll use the State's eligibility and enrollment portal, CRM software, and other systems to ...

CareFirst

Operations Supervisor (Remote)

Baltimore, MD · Remote

Improves call center, claims and or enrollment and billing job knowledge by attending educational workshops. SUPERVISORY RESPONSIBILITY: This position manages people. QUALIFICATIONS: Education Level:

Moore

Account Manager

Lanham, MD · Remote

Account Managers work closely with senior members of our team, as well as clients and partners, to ... Contributes to the oversight ofMoore Media & Digitalclient call center activities, which may ...

LifeBridge Health

CONTACT CENTER AGENT

Owings Mills, MD · On-site +1

$18 - $22/hr

Great opportunity to be part of a team working Monday-Friday, no major holidays in a HYBRID REMOTE ... Experience: 1-3 years of experience in high-volume call center, medical practice front desk or ...

Liveops

Remote Customer Service Representative

Laurel, MD · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Bowie, MD · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

next page

Showing results 1-20

All JobsCall Center JobsRemote Call Center Manager JobsRemote Call Center Manager Jobs in Baltimore, MD

Remote Call Center Manager information

See Baltimore, MD salary details

$29.3K

$63.4K

$108.8K

How much do remote call center manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for remote call center manager in Baltimore, MD is $63,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,700.00 and $74,500.00 per year, depending on experience, location, and employer.

What is a remote call center manager?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What skills and qualifications are needed to thrive as a remote call center manager?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are common challenges faced by remote call center managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What are the most commonly searched types of Remote Call Center jobs in Baltimore, MD? The most popular types of Remote Call Center jobs in Baltimore, MD are:
What are popular job titles related to Remote Call Center Manager jobs in Baltimore, MD? For Remote Call Center Manager jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Manager jobs in Baltimore, MD look for? The top searched job categories for Remote Call Center Manager jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Remote Call Center Manager jobs? Cities near Baltimore, MD with the most Remote Call Center Manager job openings:
Remote Call Center Manager jobs near you
Infographic showing various Remote Call Center Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $63,425 per year, or $30.5 per hour.

Call Center Supervisor - 3075

AbsoluteCare

Baltimore, MD • On-site, Remote

Full-time

Posted 3 days ago

New

Job description

Job Summary
The Call Center Supervisor provides day-to-day leadership for a designated call center team within the Member Access Center (MAC), ensuring consistent, timely, and accurate member access across markets. This role is accountable for front-line call handling and virtual administrative execution (the "back-office that talks to members"), while reinforcing standardized workflows, documentation accuracy, and service excellence.
Reporting to the Call Center Operations Manager, the Supervisor coaches and develops agents and team leads, manages real-time performance, and resolves member escalations to protect the member experience. The Supervisor partners closely with Workforce Management to support schedule adherence, coverage, and service levels, and collaborates with the Training & QA Specialist to identify training needs, support onboarding readiness, and sustain quality through monitoring and calibration. This position supports a scalable, cross-skilled model and may be assigned to support Mid-Atlantic, Community Support, Ohio, or other MAC call center teams as needed.
Duties and Responsibilities
Team Leadership, Performance Management
  • Provide day-to-day operational supervision for a designated MAC call center team; ensure coverage, readiness, and consistent service standards across assigned markets.
  • Coach, develop, and hold agents and team leads accountable to performance expectations, workflow adherence, documentation accuracy, and member experience standards.
  • Support hiring, onboarding, time and attendance, recognition, corrective action, and performance improvement plans in partnership with the Call Center Operations Manager and HR.
  • Monitor and drive key KPIs (e.g., speed to answer, abandonment, schedule adherence, productivity, quality, and service levels); implement targeted improvement plans when performance trends below standard.

Workforce Coordination, Training, & Process Improvement
  • Partner with Workforce Management on staffing and coverage needs, schedule adherence, real-time queue management, and intraday adjustments to support service level goals.
  • Collaborate with the Training & QA Specialist to identify training gaps, support onboarding and cross-skilling, participate in calibrations, and reinforce quality standards through coaching.
  • Ensure consistent use of scripts, tools, and standardized workflows; contribute to documentation updates, job aids, and change adoption within the team.
  • Manage member and provider escalations; support service recovery, de-escalation, and timely resolution while reinforcing accountability and professionalism.
  • Analyze performance reporting and quality findings to surface risks, trends, and root causes; recommend actions to improve efficiency, compliance, and member satisfaction.
  • Maintain readiness to assist with inbound calls and administrative execution during surges, staffing gaps, or special initiatives, as directed.
  • Serve as a liaison with market and operational partners to communicate updates, reinforce expectations, and maintain feedback loops that improve member access.

Minimum Qualifications
  • Education: Associate's degree in healthcare administration, public health, or a related field preferred.
  • Experience: Minimum of 3+ years of experience in a healthcare setting (hospital, managed care organization, outpatient provider, etc.) or as a patient navigator.
  • 2+ years of experience in member, provider, and customer service or call center environment.
  • 1+ years of experience in a supervisory or leadership role with a proven track record of managing a team of direct reports.
  • Experience and passion for working with and engaging vulnerable, hard to engage, complex populations.
  • Independent and persistent self-starter with strong problem-solving skills with acute attention to detail.
  • Ability to handle multiple tasks, prioritize effectively, and thrive in a fast-paced environment.
  • Excellent communication, leadership, and organizational skills.
  • Bilingual (English and Spanish) is a plus but not required.
  • Proficiency in data entry and healthcare software systems, eCW and Jiva preferred.
  • Proficient in PC skills, such as Microsoft Office.

Working conditions
This job operates in a remote location from your home location. This role requires a dedicated, quiet workspace with the ability to adhere to HIPAA and other privacy policies. A reliable and high-speed Wi-Fi connection or home internet is required to perform the essential functions of this role. Occasional travel to clinical sites or corporate offices may be required.
Physical requirements
  • Ability to remain stationary for extended periods while working at a desk or workstation.
  • The role requires frequent use of a computer, including typing on a keyboard and using a mouse. Manual dexterity and hand-eye coordination are essential for efficiently completing tasks and navigating various software systems.

Direct reports
Member Access Coordinators / Call Center Support Specialists and Team Leads (as assigned).
Company Description:
Why Work at AbsoluteCare?
At AbsoluteCare, we serve the most vulnerable individuals in America. These are our neighbors, people who are at higher risk for disease or who have multiple, complex, chronic illnesses. Often, they deal with an unequal healthcare system and wind up seeking basic care from emergency rooms. We take these patients out of those spaces and turn them into members: people who are entitled to some of the best, most focused care this country has to offer.
We call this "care beyond medicine." We have turned the doctor's office into a comprehensive care center. Here, we surround our members with a core care team of doctors, nurses, social workers, and medical assistants who have the time and skills to get to know our members' needs. We make the most important services available to our members under one roof. This includes a pharmacy, X-rays, a blood lab, nutrition services, urgent care, and much more.
We don't stop at our four walls. We engage members in the communities where we all live to find the people who need us most. Through these community care teams, we remove the barriers to healthcare that so many people face daily. And it works.
Our unique care is guided by our core values of accountability, caring, trust, and teamwork. We call it ACT2.
AbsoluteCare, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.

Apply