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Remote Service Delivery Manager Jobs in Baltimore, MD

1st Choice

Account Manager

Silver Spring, MD · On-site +1

$68K - $75K/yr

Ensure seamless service delivery and proactively resolve issues to maintain high client ... Work Setting Hybrid: primarily remote with 30% travel to client sites for relationship‐building ...

1st Choice

Account Manager

Silver Spring, MD · On-site +1

$68K - $75K/yr

Ensure seamless service delivery and proactively resolve issues to maintain high client ... Work Setting Hybrid: primarily remote with 30% travel to client sites for relationship‐building ...

Carease Health - MD

Regional Account Manager

Parkville, MD · Remote

$85K - $100K/yr

We are dedicated to improving the lives of nursing home patients through remote monitoring, chronic ... Oversee Service Delivery: Ensure successful implementation and day-to-day operation of Carease ...

Bellese

Program Manager

Owings Mills, MD · Remote

$150K - $170K/yr

Basic Qualifications: * 5+ years of experience managing technology service delivery projects ... Remote First, Remote Only Culture * Four weeks paid time off yearly (prorated based on start date ...

New

Bellese

Program Manager

Owings Mills, MD · Remote

$150K - $170K/yr

Basic Qualifications: * 5+ years of experience managing technology service delivery projects ... Remote First, Remote Only Culture * Four weeks paid time off yearly (prorated based on start date ...

New

Bellese

Program Manager

Owings Mills, MD · On-site +1

$150K - $170K/yr

Basic Qualifications: * 5+ years of experience managing technology service delivery projects ... Remote First, Remote Only Culture * Four weeks paid time off yearly (prorated based on start date ...

New

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Showing results 21-40

All JobsService Delivery JobsRemote Service Delivery Manager JobsRemote Service Delivery Manager Jobs in Baltimore, MD

Remote Service Delivery Manager information

See Baltimore, MD salary details

$28.8K

$93.3K

$159.5K

How much do remote service delivery manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for remote service delivery manager in Baltimore, MD is $93,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $127,200.00 per year, depending on experience, location, and employer.

What is a remote service delivery manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

How does a remote service delivery manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What are the key skills and qualifications needed to thrive as a remote service delivery manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What are popular job titles related to Remote Service Delivery Manager jobs in Baltimore, MD?

For Remote Service Delivery Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Remote Service Delivery Manager jobs in Baltimore, MD look for?

The top searched job categories for Remote Service Delivery Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Remote Service Delivery Manager jobs?

Cities near Baltimore, MD with the most Remote Service Delivery Manager job openings:

Remote Service Delivery Manager jobs near you
Infographic showing various Remote Service Delivery Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $93,342 per year, or $44.9 per hour.

CMS PACE Audit Leads - Non-Clinical & Clinical RN Positions

NEXTPHASE HEALTH SOLUTIONS LLC

Baltimore, MD • Remote

Part-time

Posted 15 days ago

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Job description

Join our remote federal oversight team to lead and execute compliance audits for the Programs of All-Inclusive Care for the Elderly (PACE). We are actively recruiting qualified compliance and clinical leaders to fill three specialized leadership roles for the upcoming audit cycle.


Overview & Work Arrangement

Primarily part-time; 100% Remote (must reside and perform all work within one of the 50 United States).


Available Positions & Role-Specific Requirements

1. PACE Audit Lead [Non-Clinical or Clinical (RN)]

  • Directs the full end-to-end audit lifecycle, coordinating planning, staffing, schedules, and conferences across multidisciplinary teams while integrating cross-element findings and overseeing root cause analyses.
  • Licensure: Active Registered Nurse (RN) with unrestricted licensure required if applying as a clinical professional.
  • Requirements: Demonstrated experience planning, coordinating, and leading CMS PACE program audits and review activities; comprehensive knowledge of CMS PACE regulations, guidance, and audit protocols; skilled in developing audit reports, corrective action recommendations, and communicating results directly to CMS and PACE organizations.

2. Service Delivery, Access, and Grievances (SDAG) Lead [Non-Clinical or Clinical (RN)]

  • Directs the compliance evaluation of participant requests, service delivery workflows, appeals, and grievances to ensure adherence to federal timeframes, required notices, and participant protections.
  • Licensure: Active Registered Nurse (RN) with unrestricted licensure required if applying as a clinical professional.
  • Requirements: Demonstrated expertise in CMS PACE SDAG audit protocols; thorough understanding of service delivery requirements, appeals, and grievance processes; experience reviewing case documentation, validating evidence, and evaluating workflows for CMS compliance.

3. Provision of Services Lead [Clinical (RN)]

  • Directs the clinical review element, evaluating whether required services were authorized, coordinated, and delivered in accordance with participant needs and federal program requirements.
  • Licensure: Active Registered Nurse (RN) with unrestricted licensure required.
  • Requirements: Extensive clinical knowledge of PACE interdisciplinary care delivery and participant assessment requirements; hands-on experience evaluating clinical records, care planning, service authorizations, quality of care standards, and clinical evidence to substantiate findings.


Mandatory Qualifications

  • Auditor Training: Successfully completed the CMS PACE 2026 auditor training.
  • Audit Experience: Verified participation in a minimum of two (2) CMS PACE audits during the 2026 audit cycle.
  • Experience: At least 2 years of relevant healthcare compliance, auditing, or clinical oversight experience.
  • Core Skills: Strong analytical, project management, and written communication skills to evaluate data, synthesize evidence, and produce defensible audit documentation.