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Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site +1

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle management) * Portfolio ...

Presence

Manager, Service Delivery

At Presence, we embrace the benefits of being a remote-first company while recognizing the ... As a Manager, Service Delivery, you will own day-to-day service delivery performance for a ...

Essence Journey

Remote Service Support Assistant

$15.25 - $20.50/hr

Remote Service Support Assistant California, California, United States Job Openings Remote Service ... This role involves supporting general operations, managing assigned activities, and keeping ...

KPMG LLP

SAP AMS Service Delivery Manager

Raleigh, NC · On-site +1

Responsibilities: • Lead SAP production support activities across functional and technical workstreams. • Manage incidents, service requests, defects, and enhancement delivery in accordance with ...

One Call

Delivery Manager

$102K - $163K/yr

General information Location Remote Function Technology Business Unit Shared Services Full-time ... The Delivery Manager is a disciplined agile delivery practitioner accountable for initiative-level ...

Govcio LLC

Technical Delivery Manager (Remote)

$110K - $115K/yr

... Health Services Portfolio Technical Management and Strategic Solutioning Support (HTMS) Program ... This position will be a remote position within the United States with core hours of operation ...

Workato

Delivery Manager

Palo Alto, CA · Remote

Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an experienced Delivery Manager to join our Professional Services team. This role is integral to managing ...

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Remote Service Delivery Manager information

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$29K

$93.9K

$160.5K

How much do remote service delivery manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for remote service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

How does a remote service delivery manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What is a remote service delivery manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What are the key skills and qualifications needed to thrive as a remote service delivery manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.
More about Remote Service Delivery Manager jobs
What cities are hiring for Remote Service Delivery Manager jobs? Cities with the most Remote Service Delivery Manager job openings:
What states have the most Remote Service Delivery Manager jobs? States with the most job openings for Remote Service Delivery Manager jobs include:
What job categories do people searching Remote Service Delivery Manager jobs look for? The top searched job categories for Remote Service Delivery Manager jobs are:
Remote Service Delivery Manager jobs near you
Infographic showing various Remote Service Delivery Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 60% Full Time, 35% Part Time, and 4% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Applications Service Delivery Manager - NAM

Hitachi

Raleigh, NC • Remote

Full-time

Re-posted 19 days ago

Job description

Location:

Raleigh, North Carolina, United States

Job ID:

R0127727

Date Posted:

2026-06-17

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

IT, Telecom & Internet

Job Schedule:

Full time

Remote:

No

Job Description:

Join Hitachi Energy as an Applications Service Delivery Manager and play a key role in shaping how technology enables business success across North America. In this role, you will lead a diverse, multinational team of Application Managers, Business Analysts, Solution Architects, and Project Managers-driving the design, delivery, and continuous improvement of critical IT applications.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

You will oversee the full lifecycle of enterprise applications, ensuring they are aligned with business priorities, technology strategies, and operational excellence standards. This opportunity offers a unique blend of leadership, strategy, and execution-empowering you to influence digital transformation, optimize performance, and deliver tangible business value. If you enjoy working in a collaborative environment where innovation, ownership, and impact are valued, this is your chance to lead meaningful change at scale.

How you'll make an impact

  • Govern applications across their full lifecycle-from onboarding to retirement

  • Ensure high-quality service delivery including incident, change, and release management

  • Maintain application performance, availability, and SLA compliance

  • Align application roadmaps with business needs and enterprise architecture

  • Drive user adoption through training and process standardization

  • Manage budgets, licenses, vendors, and third-party performance

  • Lead application retirement planning, including data archiving and risk mitigation

  • Maintain accurate documentation within CMDB and application registries

  • Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Your background

  • 5+ years of experience in application management or IT service delivery

  • Strong knowledge of ITIL 4 processes and service management tools (e.g., ServiceNow)

  • Experience working with global, cross-functional teams

  • Understanding of software development lifecycles, integrations, and Agile/DevOps practices

  • Familiarity with engineering, manufacturing, or PLM systems

  • Bachelor's degree in Engineering, Computer Science, Information Systems, or equivalent experience

More about us

  • Join a global leader advancing sustainable energy solutions and innovation

  • Benefit from continuous learning, leadership development, and career progression opportunities

  • Be part of an inclusive, collaborative culture that values growth and impact

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Hitachi Vantara logo

About Hitachi Vantara

Sourced by ZipRecruiter

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Santa Clara, CA, US

Year founded

2017

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