ZipRecruiter

Log In

2

Remote Service Delivery Manager Jobs (NOW HIRING)

Integris

Manager, Service Delivery

The Service Desk Manager will lead a team of technical resources to provide exceptional remote ... delivery. Responsibilities : • Uphold and promote Integris' core values in all activities ...

next page

Showing results 1-20

All JobsRemote Service Delivery Manager Jobs

Remote Service Delivery Manager information

See salary details

$29K

$93.9K

$160.5K

How much do remote service delivery manager jobs pay per year?

As of Jun 26, 2026, the average yearly pay for remote service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

How does a Remote Service Delivery Manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What is a Remote Service Delivery Manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What are the key skills and qualifications needed to thrive as a Remote Service Delivery Manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.
More about Remote Service Delivery Manager jobs
What cities are hiring for Remote Service Delivery Manager jobs? Cities with the most Remote Service Delivery Manager job openings:
What states have the most Remote Service Delivery Manager jobs? States with the most job openings for Remote Service Delivery Manager jobs include:
What job categories do people searching Remote Service Delivery Manager jobs look for? The top searched job categories for Remote Service Delivery Manager jobs are:
Remote Service Delivery Manager jobs near you
Infographic showing various Remote Service Delivery Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
Client Service Delivery Manager - Remote

Client Service Delivery Manager - Remote

UnitedHealth Group

Eden Prairie, MN • On-site, Remote

Full-time

Retirement

Posted 13 days ago

UnitedHealth Group rating

7.6

Company rating: 7.6 out of 10

Based on 141 frontline employees who took The Breakroom Quiz

188th of 876 rated healthcare providers

Job description

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.
The Client Service Delivery (CSD) team is a client-facing team that partners with Account Management and Operations to support and drive the success of clients' retrospective chart review programs. The CSD Manager is a client-facing role responsible for supporting the operational execution for specific client projects and program across Medicare Advantage, ACA, and Medicaid programs. Role includes project management, client performance accountability, and matrix team coordination. The Manager will be expected to independently manage his/her own book of clients, embody solid communication skills (written and verbal) and organization skills, use analytical skills to draw insights, have a spirit of curiosity and resourcefulness to meet client and project needs with limited supervision.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
  • Client Program Management:
    • Partner with cross functional operational partners, and clients to develop operational plans and strategies
    • Communicate key operational plans, impacts, and corresponding deliverable dates to clients
    • Actively drive operational execution: including project plans, key deliverables, and identify escalation points
    • Communicate complex operational process solutions and/or training within a given complex operational process
    • Coordinate with clients, operations, and leadership to support a program strategy for client goals
    • Seek opportunities to improve operating efficiencies / effectiveness within operational and vendor processes
    • Assist with issue escalation resolution
    • Forecasting and capacity planning inputs
    • Provide system and process training to clients as needed
    • Attend weekly meetings with assigned clients to present end to end strategic program plans and performance updates, key metrics, needed client action items, and document and respond to client communications
    • Review production reports to identify risk to meeting business objectives and compliance with client service level agreements
    • Deliver, analyze and draw insights from reporting and metrics for weekly client meetings and materials for client program kick-off, client end-of-program and client quarterly business reviews
    • Manage multiple chart review projects with end-to-end operational partners to ensure project goals are met within expected timeframes
    • Meet with operational partners to review program progress to goal as well as join ad hoc meetings
    • Partner with operational partners in identifying and resolving risks to meeting business objectives and developing remediation as appropriate
    • Seek opportunities to improve operating efficiencies/effectiveness within client and operational processes
    • Provide inputs to client forecasting and goal setting

Critical Success Factors:
  • Able to apply critical thinking skills to adapt during interface with clients
  • Able to process business needs and develop solutions
  • Able to work in a matrix environment to drive efficiencies through influence
  • Constantly seek ways to improve job and operational efficiency and makes suggestions as appropriate
  • Able to work independently
  • Able to meet deadlines
  • Able to self-solution

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • 2+ years of experience with direct client relationship management
  • 2+ years of business experience in healthcare industry
  • 2+ years of experience in operations project management
  • 2+ years of experience working in a large, matrix organization
  • Mid-level to Advance proficiency in Excel (pivot tables, V or H look ups, data validation, creating internal/external reports)
  • Highly proficient in Microsoft Office products, including Word and PowerPoint
  • Proven solid communication (verbal, written) and organizational skills

Preferred Qualifications:
  • Experience working in risk adjustment operations
  • Experience understanding and analyzing complex operational processes
  • Experience working in automated database management
  • Proven ability to work in a matrix environment to drive efficiencies through influence
  • Proven ability to seek ways to improve job and operational efficiency and make suggestions as appropriate

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

What UnitedHealth Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply