ZipRecruiter

Log In

2

Remote Service Delivery Manager Jobs in Missouri

Jobgether

Our partner is looking for a Service Delivery Manager based in Netherlands. This role offers the ... Fully remote working arrangement with flexibility in how and where you work. * Opportunity to work ...

Jobgether

This is a fully remote position with a permanent night-shift schedule and a long-term opportunity ... incident management processes within the service delivery model. * Assist with onboarding and ...

New

Krest Global Solutions

Program Manager

Saint Louis, MO · Remote

$50 - $60/hr

Job Title: Program Manager Location : Remote Compensation : 50-60$/Hr on C2C/1099 Work ... This role requires strategic leadership, cross-functional delivery management, and executive ...

next page

Showing results 1-20

All JobsService Delivery JobsRemote Service Delivery Manager JobsRemote Service Delivery Manager Jobs in Missouri

Remote Service Delivery Manager information

What is a remote service delivery manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

How does a remote service delivery manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What are the key skills and qualifications needed to thrive as a remote service delivery manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What are popular job titles related to Remote Service Delivery Manager jobs in Missouri?

For Remote Service Delivery Manager jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Remote Service Delivery Manager jobs in Missouri look for?

The top searched job categories for Remote Service Delivery Manager jobs in Missouri are:

What cities in Missouri are hiring for Remote Service Delivery Manager jobs?

Cities in Missouri with the most Remote Service Delivery Manager job openings:

Remote Service Delivery Manager jobs near you
Infographic showing various Remote Service Delivery Manager job openings in Missouri as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Service Delivery Manager

Jobgether

Remote

Full-time

Posted 11 days ago

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Delivery Manager based in Netherlands.

This role offers the opportunity to take end-to-end ownership of service delivery for a portfolio of enterprise customers in a technology-driven environment.
You will act as the central link between customer expectations and technical execution, ensuring reliable, high-quality data services.
The position combines client relationship management, operational oversight, performance monitoring, and commercial awareness.
You will work closely with Engineering, QA, Product, Infrastructure, Project Management, Sales, and Account Management teams to keep delivery aligned with customer needs.
A key part of the role is identifying risks early, managing escalations, and ensuring SLAs, KPIs, and contractual commitments are consistently met.
You will also use operational and financial insights to improve efficiency, service quality, and long-term customer value.
This is an ideal opportunity for an experienced service delivery professional who enjoys solving complex problems and building trusted enterprise relationships.

Accountabilities
  • Own service delivery and operational performance across a portfolio of approximately 10-15 enterprise customers, with additional support for smaller accounts when required.
  • Coordinate with technical and development teams to ensure accurate, timely data delivery in line with SLAs, contractual commitments, and customer expectations.
  • Monitor data pipelines, feed performance, costs, delivery schedules, uptime, and quality indicators, identifying operational risks early and driving them through to resolution.
  • Manage the complete lifecycle of customer change requests, from initial scoping through delivery and billing, in collaboration with Account Management and Sales teams.
  • Oversee project efficiency, margins, and profitability, partnering with technical teams to identify operational inefficiencies and manage expenditure trends.
  • Build trusted customer relationships through proactive communication, transparent reporting, and a strong understanding of customer objectives and evolving requirements.
  • Serve as the primary escalation point for service issues, representing customer priorities internally and coordinating timely resolution.
  • Work cross-functionally with Engineering, QA, Product, Infrastructure, Project Management, Account Management, and Sales teams to align priorities, timelines, renewals, and delivery commitments.
  • Drive complex operational issues, including infrastructure challenges, service-level concerns, and data delivery risks, through to resolution while keeping stakeholders informed.
  • Define, track, and communicate KPIs covering data quality, delivery performance, uptime, MTTR, feed health, and pipeline integrity.
  • Translate technical and operational performance data into clear, actionable business language for customers, internal stakeholders, and leadership.
  • Maintain accurate engagement status tracking and provide regular visibility into risks, trends, service performance, and commercial considerations.
Requirements
  • 5+ years of experience in service delivery, account operations, customer operations, or a similar client-facing operational role.
  • Proven experience managing enterprise customers or complex client portfolios with multiple stakeholders and competing priorities.
  • Strong stakeholder management and communication skills, with the ability to translate technical concepts and performance data into clear business language.
  • Demonstrated experience managing SLAs, KPIs, operational reporting, and service performance in a customer-facing environment.
  • Strong commercial awareness, including experience monitoring project efficiency, margins, costs, or profitability.
  • Ability to analyse and articulate service metrics such as uptime, MTTR, data quality, and data pipeline integrity.
  • Experience using CRM platforms such as Salesforce and operational reporting or performance management tools.
  • Proven ability to identify data delivery and operational risks, manage escalations, and drive issues through to resolution.
  • Experience translating statements of work and customer requirements into effective project delivery and measurable outcomes.
  • Strong problem-solving and cross-functional coordination skills, with a proactive approach to preventing recurring issues.
  • Ability to build trusted relationships and communicate confidently with enterprise customers and internal technical teams.
  • Familiarity with web scraping, data pipelines, data extraction, or data services is a strong advantage.
  • Comfortable working in a multicultural, distributed, and technology-focused environment.
Benefits
  • Competitive compensation of 55,000-62,000 per year.
  • Fully remote working arrangement with flexibility in how and where you work.
  • Opportunity to work with cutting-edge open-source technologies and tools.
  • Collaboration with a self-motivated, progressive, and multicultural team.
  • Exposure to complex enterprise customers and large-scale data delivery operations.
  • Opportunity to develop expertise across service delivery, technical operations, customer success, and commercial performance.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
#LI-CL1
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply