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Remote Service Delivery Manager Jobs in Texas (NOW HIRING)

3stepIT

Dallas, Texas (remote) Reporting to: Lifecycle Service Delivery Director Role and purpose The Service Delivery Manager is responsible for overseeing the day-to-day execution of global IT Asset ...

New

Huntington

IT Service Delivery Manager Sr

Dallas, TX · On-site +1

... delivery of technology products and services to the Business Segment(s) and delivery partners ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

IT Service Delivery Manager Sr

Dallas, TX · On-site +1

... delivery of technology products and services to the Business Segment(s) and delivery partners ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

GardaWorld

Service Support Technician

Addison, TX · On-site

$24/hr

... while delivering a calm, professional experience. You'll take ownership of issues from intake ... Manage time efficiently, organize and prioritize tasks, and demonstrate ownership in a remote ...

NTT DATA Services

ITIL Service Manager

Plano, TX · On-site +1

$79K - $132K/yr

Leads complex service delivery processes and associated projects * Manages service delivery ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

NTT DATA Services

ITIL Service Manager

Plano, TX · On-site +1

$79K - $132K/yr

Leads complex service delivery processes and associated projects * Manages service delivery ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

LRQA

Assessor Manager - US

New York, TX · Remote

$110K - $112K/yr

Service Delivery Manager, Retail & Hospitality Matrix Reporting: Global Operations Manager Direct ... Ability to manage remote teams across multiple locations. Qualified Food Safety Auditor. Experience ...

Horizontal Talent

Data Delivery Manager

Plano, TX · On-site +1

... momentum and delivery quality * Manage scope and expectations while keeping work aligned to ... Experience in banking, financial services, or another regulated industry * Familiarity with ...

McKesson

Agile Delivery Manager

Irving, TX · On-site +1

... services that make quality care more accessible and affordable. Here, we focus on the health ... The Agile Delivery Manager (ADM) is a People Leader role accountable for delivery outcomes through ...

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Remote Service Delivery Manager information

What is a remote service delivery manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

How does a remote service delivery manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What are the key skills and qualifications needed to thrive as a remote service delivery manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What are popular job titles related to Remote Service Delivery Manager jobs in Texas?

For Remote Service Delivery Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Service Delivery Manager jobs in Texas look for?

The top searched job categories for Remote Service Delivery Manager jobs in Texas are:

What cities in Texas are hiring for Remote Service Delivery Manager jobs?

Cities in Texas with the most Remote Service Delivery Manager job openings:

Remote Service Delivery Manager jobs near you
Infographic showing various Remote Service Delivery Manager job openings in Texas as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 100% Remote job distribution.

Service Delivery Manager

On-site, Remote

3stepIT
See more jobs at 3stepITexternal

Full-time

Posted 3 days ago

New

Job description

Be part of the team that makes circular technology happen
Service Delivery Manager, North America
Location: Dallas, Texas (remote)
Reporting to: Lifecycle Service Delivery Director
Role and purpose
The Service Delivery Manager is responsible for overseeing the day-to-day execution of global IT Asset Disposition (ITAD) service delivery operations, ensuring high-quality customer service, operational efficiency, and adherence to service-level agreements (SLAs). The role requires strong hands-on ITAD experience and a solid understanding of the secure, compliant, and efficient lifecycle management of IT assets.
Acting as a key link between customers, operations teams, logistics partners, refurbishment and recycling providers, and other service providers, the Service Delivery Manager ensures seamless service delivery across multiple regions. Responsibilities include coordinating asset collection, logistics, processing, data erasure, refurbishment, remarketing, recycling, and reporting in line with customer requirements and contractual commitments.
The Service Delivery Manager supports customer programs, monitors operational performance, manages escalations, and drives continuous improvement initiatives to enhance service quality, efficiency, and customer satisfaction. The ideal candidate is experienced in managing complex service operations and coordinating multiple stakeholders across international teams, with strong leadership, communication, organizational, and problem-solving skills.
Primary responsibilities:
Service Delivery Management
  • Manage daily service delivery operations across multiple regions and facilities to ensure consistent, high-quality execution.

  • Monitor and manage SLA performance, identifying risks and implementing corrective actions where necessary.

  • Ensure operational workflows run efficiently and align with customer expectations and contractual commitments.

  • Coordinate with operations, logistics, and service partners to ensure timely movement and processing of devices and materials.

  • Escalate and resolve operational or customer service issues in a timely and professional manner.

Operational Coordination & Process Improvement
  • Oversee work order creation, tracking, and management within internal systems.

  • Ensure accurate documentation, reporting, and maintenance of account records and action logs.

  • Identify operational bottlenecks and collaborate with teams to improve service delivery processes.

  • Drive continuous improvement initiatives to enhance efficiency, quality, and customer experience.

  • Support onboarding and coordination of new service or logistics partners where required

  • Work with logistics and service partners to arrange timely collection, transport, and delivery of materials and devices, preventing delays and maintaining SLA performance.

  • Support efforts to grow service expansion within accounts by providing insights, context, and customer feedback.

Customer & Account Management
  • Act as a primary point of contact for service-related customer communications and escalations.

  • Support account growth and service expansion opportunities by providing operational insights and customer feedback.

  • Participate in customer meetings, service reviews, and operational reporting discussions.

Qualifications and Competencies:
Core Competencies
  • Strong customer relationship management and communication skills.

  • Excellent communication skills in English.

  • Excellent organizational skills and attention to detail.

  • Ability to work collaboratively across functions and regions.

Technical Competencies
  • Proficiency in Microsoft Suite/Microsoft 365 (Word, Excel, Outlook, PowerPoint).

  • Ability to quickly learn and work with customer-specific portals and systems.

  • Understanding of ITAD, depot services, logistics coordination, or technology lifecycle management preferred.

Behavioral Competencies
  • High level of professionalism and customer focus.

  • Strong problem-solving abilities and proactive approach.

  • Ability to work under pressure and meet deadlines.

  • Adaptable and resourceful in dynamic situations.

  • Strong leadership and team collaboration skills

Required Experience:
  • 5+ years of experience in service delivery, customer operations, program coordination, or related operational management roles.

  • Experience within IT services, ITAD, technology lifecycle management, logistics, or related industries preferred.

  • Experience managing cross-functional operational processes and customer-facing service delivery activities.

  • Proven track record for improving operational performance and customer satisfaction.

  • Experience working within global or multi-regional environments preferred

Why should you join us
We want you to able to Be Your Best in your job - and we will support you in this. We're a community that supports each other and works together to get things done. Collaboration is at the heart of how we operate: people and leaders are easy to approach and engaged, and fresh ideas are always welcomed.
Our culture is friendly, forward-thinking, and focused on helping you grow. Here, you'll have room to develop, contribute to something bigger, and feel recognized for the impact you make every day.
And what's in it for you?
  • Recognition & Rewards - Bonus programs and excellence awards.

  • Continuous Learning - Development programs, coaching, and workshops.

  • Wellbeing Focus - Flexible culture, health initiatives, and work-life balance.

  • Purpose-Driven Work - Opportunities to contribute to sustainability and community projects.

  • Fun & Connection - Team challenges, sports activities, and annual events.

Contact details: For further questions, please contact our Hiring Manager, Ann Morris by email at ann.morris(at)3stepit.com. Please note we do not accept applications received via email.
Closing date: We review applications on an ongoing basis and encourage you to apply as soon as possible.
Please, notice that we are unable to provide sponsorship for this role. We look forward to hearing from you!
Locations Dallas Remote status Fully Remote Employment type Full-time

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