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Remote Service Delivery Manager Jobs in Texas (NOW HIRING)

TTEC

Manager, Service Delivery

Austin, TX · Remote

Manager, Service Delivery Apply now Save jobSaved job At TTEC, were all about the Human Experience ... Location/Division Austin, Texas, Remote Job Requisition 04CDW Work From Home Yes Apply now Save ...

Deloitte

Manager, Delivery Manager

Houston, TX · Remote

Experience working in a professional services organization or large enterprise technology ... EA_ExpHire PXE_JOBS #LI-Remote Qualifications: Deloitte is seeking an Engineering Delivery Manager ...

Deloitte

Manager, Delivery Manager

Austin, TX · Remote

Experience working in a professional services organization or large enterprise technology ... EA_ExpHire PXE_JOBS #LI-Remote Qualifications: Deloitte is seeking an Engineering Delivery Manager ...

Deloitte

Manager, Delivery Manager

Fort Worth, TX · Remote

Experience working in a professional services organization or large enterprise technology ... EA_ExpHire PXE_JOBS #LI-Remote Qualifications: Deloitte is seeking an Engineering Delivery Manager ...

Deloitte

Manager, Delivery Manager

San Antonio, TX · Remote

Experience working in a professional services organization or large enterprise technology ... EA_ExpHire PXE_JOBS #LI-Remote Qualifications: Deloitte is seeking an Engineering Delivery Manager ...

Deloitte

Manager, Delivery Manager

Dallas, TX · Remote

Experience working in a professional services organization or large enterprise technology ... EA_ExpHire PXE_JOBS #LI-Remote Qualifications: Deloitte is seeking an Engineering Delivery Manager ...

Horizontal Talent

Data Delivery Manager

Plano, TX · On-site +1

... momentum and delivery quality * Manage scope and expectations while keeping work aligned to ... Experience in banking, financial services, or another regulated industry * Familiarity with ...

New

Axxys Technologies, Inc.

Support Specialist

Plano, TX · Remote

For more than 30 years, Axxys has delivered the region's best service and support for network ... The Support Specialist will work from the remote service board queue in the Axxys PSA system and ...

LawnStarter

Senior Product Manager, Service Delivery

Austin, TX · On-site +1

$125K - $165K/yr

About Service Delivery at LawnStarter We make a promise on both sides of the marketplace: customers ... Fully remote : Work from anywhere in the US. This role requires deep focus and close partnership ...

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Remote Service Delivery Manager information

What is the most in demand remote job?

Remote Service Delivery Managers are in high demand as companies seek professionals to oversee remote teams, ensure service quality, and manage client relationships. Skills in project management, communication, and familiarity with remote collaboration tools like Slack or Zoom are essential for these roles, which often offer flexible schedules and require industry certifications such as PMP or ITIL.

How does a Remote Service Delivery Manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

Is a service delivery manager a good job?

A service delivery manager is a professional responsible for overseeing the delivery of services to clients, ensuring quality and efficiency. The role typically requires strong leadership, communication skills, and knowledge of service management frameworks like ITIL; it often offers opportunities for career advancement and competitive compensation. Job satisfaction depends on individual preferences and the specific industry or organization.

How much do delivery managers get paid?

Remote Service Delivery Managers typically earn between $70,000 and $130,000 annually, depending on experience, industry, and location. Salaries can vary based on company size, certifications, and the complexity of services managed.

What is a Remote Service Delivery Manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What is the highest paid delivery job?

For a Remote Service Delivery Manager, the highest paid delivery roles are typically senior positions such as Director of Service Delivery or Program Manager, which can earn six-figure salaries. These roles often require extensive experience, leadership skills, and certifications in project management or service management frameworks like ITIL or PMP.

What are the key skills and qualifications needed to thrive as a Remote Service Delivery Manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.
What are popular job titles related to Remote Service Delivery Manager jobs in Texas? For Remote Service Delivery Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Service Delivery Manager jobs in Texas look for? The top searched job categories for Remote Service Delivery Manager jobs in Texas are:
What cities in Texas are hiring for Remote Service Delivery Manager jobs? Cities in Texas with the most Remote Service Delivery Manager job openings:
Remote Service Delivery Manager jobs near you
Manager, Service Delivery

Manager, Service Delivery

TTEC

Austin, TX • Remote

Full-time

Posted 25 days ago

TTEC rating

5.8

Company rating: 5.8 out of 10

Based on 197 frontline employees who took The Breakroom Quiz

369th of 451 rated business services

Job description

Manager, Service Delivery
Apply now Save jobSaved job

At TTEC, were all about the Human Experience. Elevated. As a Service Delivery Manager working remotely on the US youll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What Youll be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, youll support and motivate your team to make sure theyre on track to meet client goals. Youll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. Youre an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.

Youll report to the Director. Were looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, Youll

  • Improve the key success metrics associated with goals.These include:
    • Customer Satisfaction Score
    • Service Level Goals
    • Quality Goals
  • Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
  • Bring your time management and organizational skills to manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team

What You Bring to the Role

  • Minimum 1 year call center or equivalent work experience
  • Continuously promote a performance-driven culture and always work towards reaching for amazing
  • Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
  • Consistently mentor and inspire others
  • Customer focused mindset
  • Understanding, interpreting, and manipulating data for reporting
  • An active License

What You Can Expect

  • Knowledgeable, encouraging, supporting and present leadership
  • Diverse and community minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • And yes... all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC
Our business is about making customers happy. Thats all we do. Since 1982, weve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the worlds leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Location/Division Austin, Texas, Remote Job Requisition 04CDW Work From Home Yes
Apply now Save jobSaved job

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