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Remote Service Delivery Manager Jobs in Texas (NOW HIRING)

Huntington

IT Service Delivery Manager Sr

Dallas, TX · On-site +1

... delivery of technology products and services to the Business Segment(s) and delivery partners ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

IT Service Delivery Manager Sr

Dallas, TX · On-site +1

... delivery of technology products and services to the Business Segment(s) and delivery partners ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

IT Service Delivery Manager Sr

Dallas, TX · On-site +1

... delivery of technology products and services to the Business Segment(s) and delivery partners ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

IT Service Delivery Manager Sr

Dallas, TX · On-site +1

... delivery of technology products and services to the Business Segment(s) and delivery partners ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

McKesson

Agile Delivery Manager

The Woodlands, TX · On-site +1

... services that make quality care more accessible and affordable. Here, we focus on the health ... The Agile Delivery Manager (ADM) is a People Leader role accountable for delivery outcomes through ...

McKesson

Agile Delivery Manager

Irving, TX · On-site +1

... services that make quality care more accessible and affordable. Here, we focus on the health ... The Agile Delivery Manager (ADM) is a People Leader role accountable for delivery outcomes through ...

McKesson

Agile Delivery Manager

Irving, TX · On-site +1

... services that make quality care more accessible and affordable. Here, we focus on the health ... The Agile Delivery Manager (ADM) is a People Leader role accountable for delivery outcomes through ...

Live Your Message

Program Delivery Manager

Austin, TX · On-site +1

We're Looking for an Online Program Delivery Manager to Join our Team (remote role)! About Live ... service providers to become certified Experience Design consultants who help businesses create ...

New

Axxys Technologies, Inc.

Support Specialist

Plano, TX · Remote

For more than 30 years, Axxys has delivered the region's best service and support for network ... The Support Specialist will work from the remote service board queue in the Axxys PSA system and ...

LawnStarter

Senior Product Manager, Service Delivery

Austin, TX · On-site +1

$125K - $165K/yr

About Service Delivery at LawnStarter We make a promise on both sides of the marketplace: customers ... Fully remote : Work from anywhere in the US. This role requires deep focus and close partnership ...

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Remote Service Delivery Manager information

How does a remote service delivery manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What is a remote service delivery manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What are the key skills and qualifications needed to thrive as a remote service delivery manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.

What are popular job titles related to Remote Service Delivery Manager jobs in Texas?

For Remote Service Delivery Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Service Delivery Manager jobs in Texas look for?

The top searched job categories for Remote Service Delivery Manager jobs in Texas are:

What cities in Texas are hiring for Remote Service Delivery Manager jobs?

Cities in Texas with the most Remote Service Delivery Manager job openings:

Remote Service Delivery Manager jobs near you
Infographic showing various Remote Service Delivery Manager job openings in Texas as of August 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 100% Remote job distribution.

Service Delivery Manager - Austin, Texas

Motorola Solutions, Inc.

Austin, TX • On-site, Remote

$115K - $125K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Motorola Solutions rating

8.7

Company rating: 8.7 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

19th of 157 rated electronics manufacturers

Job description

Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!
Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.
Job Description
NOTE: This position is Remote + Travel. The candidate must reside in the Greater Austin, Texas area.
This person will be responsible for delivering on MSI's Maintenance Agreement by coordinating with the local service provider in all maintenance activities. In addition, this person will be responsible for looking for and growing MSI's role in providing additional services for this customer.
The System Manager/Technical Consultant's responsibilities include but are not limited to:
  • Manage and lead day to day activities in meeting MSI's contractual commitments documented in the Maintenance Agreement with the customer
  • Manage and lead our relationship with the local service partner
  • Manage and lead our relationship with the customer
  • Ensure that customer satisfaction goals are meet both internally and with the customer
  • Procure and coordinate any internally resources that maybe needed
  • Insures compliance with response/restoration time commitment
  • Remotely diagnose system failure and facilitate call management as applicable
  • Manage Emergency Service efforts and escalation procedures

Reporting:
  • Maintain accurate records and service history statistics
  • Review service information and quality reports generated by system service database
  • Monitor and report system availability metrics to the customer on a monthly basis
  • Communicate user issues as they occur
  • Coordinate on-going continuous improvement efforts for system
  • Coordinate efforts to develop new metrics for measurements
  • Monitor PSB/SRN and SER Upgrade Bulletins and communicate to Customer/MSS or FSO
  • Prepare briefings for Customers, Service Partner or Motorola Management as required

Coordination:
  • Work with Customer and Motorola Sales AE to formulate future communications requirements
  • Work with Customer, Service Partner, Motorola System Engineers, and third party contractors to review design recommendations for upgrades, additions, modifications, and/or improvements to radio communications system to insure compatibility
  • Work with Motorola AE to identify new sales opportunities.

Target Base Salary Range - $115,000 to $125,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-NJ1
#LI-REMOTE
Basic Requirements
  • Bachelors Degree with 4+ years in Customer Service related role or 6+ years in Communications Technology with 2+ years in Customer Facing role.
  • Legal Authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
  • Individual will be expected to be in Austin, Texas on a weekly basis

Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

What Motorola Solutions employees say

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About Motorola Solutions

Sourced by ZipRecruiter

At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1928

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