Remote Service Delivery Manager Jobs in Huffman, TX

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Reporting to senior technology leadership, the ADM owns the health, predictability, and effectiveness of the delivery system, provides direct people leadership for Scrum Masters, and acts as a trusted delivery advisor to Product, Engineering, and senior stakeholders.

This role operates at the program and organizational level, balancing servant leadership with clear accountability for execution, risk management, governance, and continuous improvement.

• Own delivery outcomes across teams or value streams through Scrum Masters, ensuring predictable, highquality execution aligned to business priorities and enterprise standards.
• Establish and enforce delivery models, cadences, and governance aligned to Ontada's Agile Delivery Lifecycle (ADLC).
• Partner with Product and Engineering leadership to ensure work is properly sequenced, funded, and staffed for predictable execution.
• Provide oversight of release planning, milestone management, crossteam dependencies, and delivery commitments.
• Proactively identify and mitigate systemic delivery risks, escalating with options and recommendations when tradeoffs are required.
• Serve as the senior agile authority supporting delivery transformation across assigned teams.
• Oversee iteration-based planning and execution, including capacity allocation, flow efficiency, risk identification, mitigation, tracking, and reporting.
• Oversee PlainView (PV) related activities and reports
• Deliver Scrum Master responsibilities for one team.

• Directly manage Scrum Masters, including goal setting, coaching, feedback, and performance management
• Set clear expectations for role maturity, scope ownership, and delivery excellence.
• Mentor Scrum Masters and assess readiness for expanded scope or promotion.
• Build a culture of accountability, collaboration, and continuous improvement across the delivery organization.

• Act as a trusted delivery partner to Product, Engineering, QA, and business leaders.
• Provide executivelevel visibility into delivery health, risks, dependencies, and outlook.
• Facilitate governance forums, escalation paths, and decision checkpoints.
• Translate complex delivery challenges into clear insights, options, and recommendations for senior leadership.

• Ensure adherence to enterprise governance, regulatory controls, and audit requirements across delivery efforts.
• Oversee scope management, change control, and delivery discipline for milestonedriven initiatives.
• Ensure delivery artifacts, metrics, and evidence are consistently produced and auditready.
• Maintain alignment with ServiceNow change management and other enterprise processes.

• Define, monitor, and act on delivery KPIs, metrics, and dashboards.
• Understand and implement industry best practices.
• Publish and maintain releaselevel information radiators.
• Analyze trends based on agile maturity survey to identify systemic issues impacting predictability, quality, or throughput.
• Lead continuous improvement initiatives across delivery practices, tooling, and ways of working.
• Support Product and Scrum Teams in prioritization, sizing, and business value definition.

• Conduct Valuable Scrum of Scrums (SoS) and drive the action items to closure.
• Contribute to the evolution of Ontada's ADLC and enterprise agile maturity.

• 10+ years leading largescale technology delivery in enterprise environments.
• Prior people leadership experience managing Scrum Masters, Delivery Leads, or Technical Program Managers.
• Proven ownership of delivery outcomes across multiple teams, programs, or value streams.
• Strong coaching, talent development, and performance management capabilities.
• Demonstrated ability to influence Directors, VPs, and senior leaders through data and insight.
• Deep understanding of agile frameworks (Scrum, SAFe, Kanban) and enterprise delivery models.
• Experience operating in regulated or compliancedriven environments.
• Strong command of delivery metrics, governance, and risk management practices.
• Proficiency with Jira, Confluence, and related delivery tools.
• Excellent communication, organizational, and crossfunctional collaboration skills.

McKesson complies with all applicable U.S. immigration laws and regulations. The Company does not provide employer support or sponsorship for any immigration related employment benefit for this role.

Applicants must be currently authorized to work in the United States on a fulltime basis without the need for employer support or sponsorship now or in the future. This includes having the legal right to work in the United States without the need for McKesson support or sponsorship for any immigration related employment authorization (e.g., H1B, O1, E3, H1B1, TN, F1 OPT, F1 STEM OPT, F1 CPT, etc.) now or in the future.

If you will require McKesson to provide immigration support or sponsorship now or in the future, you should not apply for this position

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

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McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

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McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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