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Remote Service Delivery Manager Jobs in Texas (NOW HIRING)

Stanley Consultants

Growth Leader - Power Delivery

Austin, TX · On-site +1

$160K - $220K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... or Remote Requisition ID - 11226 The Power Delivery Growth Leader will win and deliver Energy ... Collaborate with their direct reports of Client Service Managers to maintain a healthy and accurate ...

TEKsystems

Applications Project Manager

Houston, TX · Remote

$35 - $45/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Technical Delivery Manager will maintain Jira as the primary delivery tracking platform and ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TQA

$210K/yr

... services teams across global or distributed geographies * Experience managing teams across multiple ... Department Delivery Locations US Remote status Fully Remote

BetterUp

Client Delivery Director

Austin, TX · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This remote role will require travel up to 50% of the time for client engagements and internal ... What you'll do: * Delivery Management: Orchestrate the successful end-to-end technical and ...

Sawdey Solution Services

Account Director

Austin, TX · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote - Austin, TX Telework/Work-from-Home Authorized: Yes, with semi-regular travel throughout ... Responsible for service delivery, billing, and relationship management. * Responsible for ensuring ...

Sawdey Solution Services

Account Director

Austin, TX · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote - Austin, TX Telework/Work-from-Home Authorized: Yes, with semi-regular travel throughout ... Responsible for service delivery, billing, and relationship management. Responsible for ensuring ...

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Remote Service Delivery Manager information

How does a remote service delivery manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What is a remote service delivery manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What are the key skills and qualifications needed to thrive as a remote service delivery manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.

What are popular job titles related to Remote Service Delivery Manager jobs in Texas?

For Remote Service Delivery Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Service Delivery Manager jobs in Texas look for?

The top searched job categories for Remote Service Delivery Manager jobs in Texas are:

What cities in Texas are hiring for Remote Service Delivery Manager jobs?

Cities in Texas with the most Remote Service Delivery Manager job openings:

Remote Service Delivery Manager jobs near you
Infographic showing various Remote Service Delivery Manager job openings in Texas as of August 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 100% Remote job distribution.

Senior Technical Delivery Manager

Cambium Learning Group

Dallas, TX • On-site, Remote

$104K - $144K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Cambium Learning Group rating

9.5

Company rating: 9.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

10th of 244 rated software companies

Job description

Cambium Learning® Group is an award-winning educational technology solutions leader dedicated to helping all students reach their potential through individualized and differentiated instruction. Using a research-based, personalized approach, Cambium Learning Group delivers SaaS resources and instructional products that engage students and support teachers in fun, positive, safe and scalable environments. These solutions are provided through Learning A-Z® (online differentiated instruction for elementary school reading, writing and science), ExploreLearning® (online interactive math and science simulations, a math fact fluency solution, and a K-2 science solution), Voyager Sopris Learning® (blended solutions that accelerate struggling learners to achieve in literacy and math and professional development for teachers), and VKidz Learning (online comprehensive homeschool education and programs for literacy and science). We believe that every student has unlimited potential, that teachers matter, and that data, instruction, and practice are the keys to success in the classroom and beyond.
Job Overview:
As a Senior Technical Delivery Manager at Cambium Assessment you will drive the delivery and coordination of complex, integrated online assessment systems, ensuring they meet client requirements through rigorous planning, specification documentation, and user acceptance testing. You will serve as a key liaison between technical teams, program managers, and clients, managing system configurations, addressing escalations, and mitigating risks to ensure timely, high-quality system deployments across multiple projects.
Job Responsibilities:
  • Drive the delivery of highly available online systems in support of one or more assessment programs. Coordinate system delivery across multiple integrated systems that often have cross-system dependencies.
  • Scope and track development requirements for new features and enhancements to support assigned programs. Coordinate gap analysis to identify and define gaps between currently supported product capabilities and program/customer requirements.
  • Own the technical specifications process and documents across all online systems. Work closely alongside program managers, clients, and system technical managers to ensure that technical specification documents capture client expectations and support the successful delivery of the program.
  • Lead user acceptance testing (UAT) of online systems in coordination with program managers and system technical PMs.
  • Triage and troubleshoot case escalations and inquiries effectively and autonomously answer client inquiries about system behavior and capabilities accurately
  • Acquire product-level knowledge sufficient to perform these job duties.
  • May personally make or oversee the completion of system configuration changes, in coordination with system tech PMs and following CAI production change control management processes.
  • Lead risk management activities. Work with system leads, program managers, and client personnel to identify and mitigate risks.
  • Own large-scale system deliverables involving multiple applications. Be responsible for planning, schedule, impact analysis, and deployment of these releases.
  • Ensure high-quality customer service and address and maintain frequent and proactive contact with client program managers and client-side personnel.
  • Work on multiple projects simultaneously, demonstrating an ability to switch contexts as needed and perform well under tight timelines.
  • Facilitate requirements-gathering meetings, including peer review sessions and status meetings with clients and other project stakeholders.

Job Requirements:
  • Bachelor's degree in a related field and 7+ years of experience or Master's degree in a related field and 5+ years of experience
  • Strong analytical skills and a demonstrated aptitude to learn basic-level SQL are highly desired.
  • Proven ability to understand technical concepts, including data relationships, basic web application components and characteristics, and the software development lifecycle.
  • Excellent documentation and communication skills, strong team-oriented attitude, and a proactive and detail-oriented nature.
  • Familiarity with bug tracking software (such as Jira) is a plus.

To apply for this opportunity, simply click on the "Apply" button and submit a cover letter and resume.
An Equal Opportunity Employer
We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

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