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Remote Service Delivery Manager Jobs in Riverside, CA

Harris

(Remote) Customer Success Manager

Ontario, CA · Remote

This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ... Issue Resolution & Service Delivery * Act as the primary escalation point for customer issues ...

Harris

(Remote) Customer Success Manager

Ontario, CA · Remote

This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ... Issue Resolution & Service Delivery * Act as the primary escalation point for customer issues ...

Aura

Security Partner Manager

San Bernardino, CA · Remote

... service delivery. You know how to move fast without compromising quality - and youre ready to help ... Competitive base salary + comprehensive benefits package Hybrid work model with strong remote ...

Aura

Security Partner Manager

San Bernardino, CA · On-site +1

... service delivery. You know how to move fast without compromising quality - and you're ready to help ... Competitive base salary + comprehensive benefits package Hybrid work model with strong remote ...

Solid Rock Recruiting LLC

Remote Tax Manager

Irvine, CA · On-site +1

$135K - $195K/yr

... services to individuals and closely held businesses across multiple industries. Our team values flexibility, collaboration, and delivering practical, high-quality solutions to our clients. Position ...

ForgeFit

Remote Customer Service Specialist

Anaheim, CA · On-site +1

$17.75 - $23.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

IronOrbit - Remote Compensation: $93,600 - $108,160 / year Description IronOrbit is seeking an Incident and Problem Manager to be part of our Managed Services customer support team, ensuring rapid ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · Remote

$93K - $108K/yr

IronOrbit - Remote Compensation: $93,600 - $108,160 / year DescriptionIronOrbit is seeking an Incident and Problem Manager to be part of our Managed Services customer support team, ensuring rapid ...

Apex Companies

EHS Project Manager

Orange, CA · On-site +1

... remote options available. This individual will have at least six years of a combination of industry ... Lead and grow the AST Compliance service line, ensuring high-quality service delivery and continued ...

HMG Careers

Sales Manager Remote

Riverside, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Corona, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Showing results 1-20

All JobsRemote Service Delivery Manager JobsRemote Service Delivery Manager Jobs in Riverside, CA

Remote Service Delivery Manager information

See Riverside, CA salary details

$30.3K

$98K

$167.4K

How much do remote service delivery manager jobs pay per year?

As of Jun 28, 2026, the average yearly pay for remote service delivery manager in Riverside, CA is $98,004.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $133,500.00 per year, depending on experience, location, and employer.

How does a Remote Service Delivery Manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What is a Remote Service Delivery Manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What are the key skills and qualifications needed to thrive as a Remote Service Delivery Manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.
What job categories do people searching Remote Service Delivery Manager jobs in Riverside, CA look for? The top searched job categories for Remote Service Delivery Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Service Delivery Manager jobs? Cities near Riverside, CA with the most Remote Service Delivery Manager job openings:
Remote Service Delivery Manager jobs near you
Infographic showing various Remote Service Delivery Manager job openings in Riverside, CA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $98,004 per year, or $47.1 per hour.

Service Delivery Manager - Project Management and Professional Services

Shield

Anaheim, CA • Remote

$90K - $115K/yr

Full-time

Medical, Dental, Vision

Posted 12 days ago

Job description

Service Delivery Manager - Project Management and Professional Services

Department: Managed Services

Employment Type: Full Time

Location: IronOrbit - Remote

Compensation: $90,000 - $115,000 / year


DescriptionIronOrbit delivers secure, high‑performance private hosting, remote managed services, and modern workplace solutions. We’re looking for a hands‑on delivery leader who delights customers, motivates teams, and consistently lands projects on time and on budget.
Service Delivery & Professional Services is a single delivery organization with two sub‑groups:
·       Project Management (PM): Program/phase‑gate governance, schedule & risk management, stakeholder communications, BAU/hypercare transitions.
·       Professional Services (PS): Engineers and specialists who execute builds, migrations, upgrades, image governance, and structured operational initiatives.
You will lead both PM and PS, ensuring seamless onboarding for new customers and successful delivery of projects and initiatives for existing customers.
Key ResponsibilitiesAs Service Delivery Manager, you will:
·       Own customer onboarding & delivery: Lead end‑to‑end onboarding for private hosting and remote managed services; set phase gates, dependencies, and communication plans.
·       Drive initiatives for existing customers: Deliver server/network upgrades, office moves, storage remediation, and technology refresh programs.
·       Lead the people: Direct Project Managers and Professional Services personnel (Systems Engineers, Support Specialists/Engineers/Analysts); set goals, coach performance, and grow careers.
·       Raise service quality: Enforce SOPs and QA for ticket lifecycle; reduce repeat incidents and extend reliability across VDI/EUC and infrastructure.
·       Standardize documentation: Ensure runbooks/PM templates and customer documentation (network topology, services, security) are complete before build/migration.
·       Manage risk & change: Govern image refreshes and production changes; coordinate with Engineering when holds impact schedules; plan phased upgrades for legacy systems.
·       Partner cross‑functionally: Collaborate closely with Sales, Account Management, Solutions Engineering, and Customer Success to unblock delivery and maintain trust.
·       Own the numbers: Build and execute project cost accounting; manage team P&L (forecasting, margin, utilization, accruals); approve vendor invoices.
Skills, Knowledge & Expertise·      Experience: 8–12+ years in IT services; 4–7+ years leading combined Service Delivery/Professional Services/Project Management teams in customer‑facing roles.
·       Delivery excellence: Proven phase‑gate governance, risk/issue management, stakeholder communications, and BAU/hypercare transitions.
·       Business acumen: Hands‑on ownership of project financials, utilization, margin, budgets, forecasts, and P&L.
Technical fluency (preferred):

o   Microsoft 365 (Exchange Online migrations, Teams enablement, security baselines)
o   Identity/Directory: Entra ID/AD Connect, hybrid identity, SSO
o   VDI/EUC: Windows 11 desktop pools, FSLogix containers, image governance; monitoring/licensing (e.g., ControlUp)
o   Virtualization & OS: VMware and/or Hyper‑V; Windows Server upgrades (e.g., 2016 → 2022/2025, ESU)
o   Email security: Barracuda or equivalent
o   PSA/Project tools: Experience with PSA platforms (e.g., ConnectWise, Autotask) and project tracking/reporting
·       Leadership & communication: Clear, confident communicator with the ability to de‑escalate issues, align teams, and maintain executive‑level reporting.·       On‑time, on‑budget delivery across onboarding and PS projects
·       Documentation completeness prior to build/migration
·       Reduced repeat operational incidents through SOP compliance and preventive actions
·       Improved customer satisfaction and shortened hypercare periods
·       Team utilization and margin targets met; clean invoice/close processes
Job Benefits
·       Competitive base salary with annual bonus
·       Medical, dental, vision, and other benefits
·       Flexible remote work with PST collaboration windows
·       Professional development and clear growth pathways

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