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Requisition No: 881629
Agency: Children and Families
Working Title: ADMINISTRATIVE SECRETARY OPS - 60932951
Pay Plan: Temp
Position Number: 60932951
Salary: $16.71/hr
Posting Closing Date: 09/03/2026
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Location: Telework
Requisition No: 881629
Agency: Children and Families
Working Title: Administrative Secretary - OPS
Position Number(s): 60932951
Pay Rate: $16.71/hour
OPS Administrative Secretary
Department of Children and Families
Open Competitive
What you will do:
This position performs routine clerical and administrative duties, including entering hearing requests, drafting correspondence, organizing and maintaining paper and electronic files, entering hearing requests, and processing emails.
Responsibilities include timely setup of hearing requests; preparing and distributing notices and other office correspondence accurately and promptly; independently reviewing and properly routing incoming and outgoing mail; updating the case management system; converting and uploading documents to ensure Hearing Officers have current case information; recording all Petitioner and Respondent contacts in the case management system; managing email correspondence; and closing cases in the system.
Other related duties as assigned.
Qualifications:

• High school diploma or equivalent experience in public assistance programs.

• Experience making eligibility determinations for applicants of public assistance.
• Experience utilizing the ACCESS FLORIDA system preferred.

Examples Of Work:

• Sets up hearing requests in FLORIDA and/or manually in the office's case management system.
• Maintains email throughout the day and uploads to case management system.
• Opens incoming mail and routes mail to appropriate individuals.
• Answers routine correspondence.
• Composes and distributes meeting notes, correspondence, and reports.
• Locates and attaches appropriate files to incoming correspondence.
• Files correspondence and other records electronically.
• Makes copies of correspondence and other printed material.
• Compiles and maintains lists and records.

EXAMPLES OF JOB CHARACTERISTICS:
Communicating With Other Workers
Providing information to supervisors, fellow workers, and subordinates. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
Communicating With Persons Outside Of the Organization
Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
Interacting With Computers
Controlling computer functions by using programs, setting up functions, writing software, or otherwise communicating with computer systems.
Establishing and Maintaining Relationships
Developing constructive and cooperative working relationships with others.
Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.
Getting Information Needed to do the Job
Observing, receiving, and otherwise obtaining information from all relevant sources.
Performing for/Working With Public
Performing for people or dealing directly with the public, including serving persons in restaurants and stores, and receiving clients or guests.
Performing Administrative Activities
Approving requests, handling paperwork, and performing day-to-day administrative tasks.
Documenting/Recording Information
Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.
Evaluating Information Against Standards
Evaluating information against a set of standards and verifying that it is correct.
EXAMPLES OF KNOWLEDGE, SKILLS AND ABILITIES
Active Listening
Listening to what other people are saying and asking questions as appropriate
Coordination
Adjusting actions in relation to others' actions
Writing
Communicating effectively with others in writing as indicated by the needs of the audience
Reading Comprehension
Understanding written sentences and paragraphs in work related documents
Information Organization
Finding ways to structure or classify multiple pieces of information
Service Orientation
Actively looking for ways to help people
Speaking
Talking to others to effectively convey information
Time Management
Managing one's own time and the time of others
Clerical
Knowledge of administrative and clerical procedures and systems
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Computer
Knowledge of computer software including applications
Telecommunications
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques
Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement "See Resume" in place of entering work history.
• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits.
For a more complete list of benefits, visit www.mybenefits.myflorida.com.
Growth Opportunities:
With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.
Where you will work:
Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico. In other words, no matter where you land in Florida, you're never more than 60 miles from a body of saltwater. And if the beach isn't your scene, there are 175 state parks to explore! Meanwhile, Floridians hail from a wide range of backgrounds, cultures, ethnicities, and walks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love. The Sunshine State is a great place to live and work - Come join our team!
About Department of Children and Families:
Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.
Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.
Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve.
To learn more please visit https://www.myflfamilies.com/.

• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.
• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

We hire only U.S. citizens and lawfully authorized alien workers.
Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment.
SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov.
BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
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