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Remote Process Excellence Manager Jobs (NOW HIRING)

Jj

Analyst OTC Process Reliability

Warsaw, IN · On-site +1

Drive continuous improvement using Lean/Process Excellence and project management techniques while ... Utilize SAP and work with supply-chain platforms (e.g., Jira, SolMan, IRIS) to enable remote, cross ...

Radiology Partners

HR Process Manager

The Manager, HR Process Excellence is a builder of the nextgeneration People & Culture operating ... Flexible Remote Schedule * Generous PTO Plans and Paid Holidays * Proudly Certified as a Great ...

Milestone Technologies

Global Process Owner

Houston, TX · On-site +1

$70 - $80/hr

Remote Nationally Duration: 6 Months Project Overview Global Process Owners (GPOs) are responsible ... Change Managers and BPO agents globally to ensure operational excellence from A to Z. GPOs use ...

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$34K

$101.7K

$166.5K

How much do remote process excellence manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for remote process excellence manager in the United States is $101,733.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,500.00 and $129,500.00 per year, depending on experience, location, and employer.

What is the difference between Remote Process Excellence Manager vs Remote Business Analyst?

AspectRemote Process Excellence ManagerRemote Business Analyst
Required CredentialsLean Six Sigma, PMP, or similar certificationsBusiness analysis certifications like CBAP or PMI-PBA
Work EnvironmentFocus on process improvement teams, cross-departmental projectsData analysis, requirements gathering, stakeholder communication
Employer & Industry UsageManufacturing, healthcare, finance, tech companiesIT, finance, consulting, healthcare sectors
Search & Comparison IntentProcess optimization, efficiency, workflow improvementBusiness needs, data analysis, project requirements

The Remote Process Excellence Manager primarily focuses on optimizing workflows and implementing process improvements across organizations, often requiring certifications like Lean Six Sigma. In contrast, the Remote Business Analyst concentrates on analyzing business needs, gathering requirements, and supporting project development. While both roles involve collaboration and data analysis, their core responsibilities and skill sets differ, making each suited to different organizational needs.

More about Remote Process Excellence Manager jobs
What cities are hiring for Remote Process Excellence Manager jobs? Cities with the most Remote Process Excellence Manager job openings:
What states have the most Remote Process Excellence Manager jobs? States with the most job openings for Remote Process Excellence Manager jobs include:
What job categories do people searching Remote Process Excellence Manager jobs look for? The top searched job categories for Remote Process Excellence Manager jobs are:
Remote Process Excellence Manager jobs near you
Infographic showing various Remote Process Excellence Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $101,733 per year, or $48.9 per hour.

Analyst OTC Process Reliability

Jj

Warsaw, IN • On-site, Remote

Full-time

Retirement, PTO

Posted 19 days ago

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

Professional

All Job Posting Locations:

Palm Beach Gardens, Florida, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America

Job Description:

DePuy Synthes is recruiting for a(n) Analyst, OTC Process Reliability,locatedin Raynham, MA or Palm Beach Gardens, FL or Warsaw, IN.

Job Overview:
The Analyst, OTC Process Reliability plays a key role in supporting the Order to Cash Business Process Enablement & Reliability organization by ensuring the reliability andcontinuous improvement of OTC systems and processes across DePuy Synthes. Thisposition focuses on resolving operational issues, supporting system enhancements,and enabling efficient order processing that directly impacts customer experience andbusiness performance.

Key Responsibilities:
Manage OTC exceptions and support: resolve consignment reconciliations,
billing kickouts, pricing/incomplete orders, zero-pick and credit holds; perform
Winshuttle operations and SERF testing; triage EDI/IDOC errors (open IRIS
tickets, escalate to IT); troubleshoot SAP access; ensure compliance, produce
order notes, drive cross-functional fixes and customer follow-up, and complete
required training.
Support moderate-sized OTC projects: define scope, gather requirements,
manage delivery tasks, and drive timely decisions.
Act as the OTC subject-matter expert for DePuy Synthes processes, answering
inquiries, resolving issues, and providing status updates to business and IT
partners.
Own change control, communications, and stakeholder alignment for processimprovements, break/fix activities, and approved system changes.
Collaborate with commercial, supply chain, compliance, and IT teams to designend-to-end solutions and perform root-cause analysis.
Support requirements gathering and testing activities, including participation insolution reviews, development of test plans, and preparation of valid data forBusiness Simulation Testing and User Acceptance Testing.
Drive continuous improvement using Lean/Process Excellence and project
management techniques while maintaining visibility into supply-chain
interdependencies.
Utilize SAP and work with supply-chain platforms (e.g., Jira, SolMan, IRIS) to
enable remote, cross-functional collaboration and traceability.

Qualifications
Education:
Bachelor's preferred
Degree in Supply Chain, Information Technology, Business, or a related field
preferred

Experience and Skills:
Required:
Minimum of 2 years of relevant professional experience; business experience is also preferred
Strong analytical and problem-solving skills with technical aptitude
Experience with testing methodologies and structured validation processes
Knowledge of compliance requirements (e.g., CSV, SOX, GxP)
Process-oriented mindset with attention to detail and accuracy
Proven ability to manage multiple priorities, stay organized, and meet deadlines


Preferred:
Understanding of OTC processes and error handling workflows
Understanding of Error Handling Processes as it relates to the OTC process
Understanding of supply chain interdependencies (end-to-end)
Demonstrated use of continuous improvement tools and methodology such as,
Process Excellence, LEAN, and project management, to evaluate, challenge,
and optimize business processes.
Change management skills
Experience in SAP Sales & Distribution Module
Detailed understanding of MedTech business processes and data
Experience using Supply Chain tech platforms (e.g. JIRA, Solman, IRIS etc.)
Validated experience working remotely with business partners, in a highly
collaborative environment
Strong written and verbal communication skills, with ability to work across all
organizational levels
Other:
Limited; up to 10% domestic and/or international travel may be required

For more information on how we support the whole health of our employees throughouttheir wellness, career and life journey, please visit www.careers.jnj.com.

Johnson & Johnson announced plans to separate ourOrthopaedicsbusiness toestablisha standaloneorthopaedicscompany, operating as DePuy Synthes. The process of the planned separation isanticipatedto be completed within 18 to24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may berequired, regulatory approvals and other customary conditions and approvals. Should you accept this position, it isanticipatedthat, following conclusion of the transaction, you would be an employee of DePuySynthesand your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes atan appropriate timeand subject to any necessary consultation processes.

Johnson & Johnsonisan Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal,stateor local law. We actively seek qualified candidates who areprotectedveterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnsoniscommitted to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to requestan accommodation, external applicants please contact us viahttps://www.jnj.com/contact-us/careers, internal employees contactAskGSto be directed to your accommodation resource.

#LI-Hybrid

#DePuySynthesCareers

Required Skills:

Preferred Skills:

Analytical Reasoning, Business Behavior, Customer Centricity, Customer Intelligence, Customer Service Philosophy, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Data Analysis, Execution Focus, Issue Escalation, Mentorship, Order Processing, Service Excellence, Service Request Management

The anticipated base pay range for this position is :

65,000.00 - 117,000.00 USD Annual

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation -120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year Holiday pay, including Floating Holidays -13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave - 80 hours in a 52-week rolling period10 days Volunteer Leave - 32 hours per calendar year Military Spouse Time-Off - 80 hours per calendar year For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits

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