Remote Process Excellence Manager Jobs in Buffalo, NY

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department OverviewAt Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!
Motorola Solutions is a world leader in the field of professional mobile communications systems, public safety software, and mobile video with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of these mission critical systems for Government & Public Safety customers.
Job Description

The Project Manager (PM) is responsible for the implementation of APX Next/N70 Radios & Smart Applications and our Command Central software suite, bridging the gap between field-captured evidence and our cutting-edge Assist AI platforms. You will act and be recognized as the leader / focal point for all aspects of assigned project(s). Responsible for delivering the contractual scope, on schedule and within budget, while maintaining customer satisfaction.

Must be able to utilize PM tools to analyze complex issues and develop resolutions for any issues related to assigned project(s). The PM is responsible for allocating all necessary resources to meet project objectives, corporate financial, and customer satisfaction goals. The project manager is responsible for direct communication to customer's organization and relevant senior stakeholders internally by conducting project reviews throughout the life of the project.

Key Responsibilities:

• End-to-End Deployment Leadership: Manage projects from initial order receipt and investigation through to final completion. This includes utilizing Airtable to build and maintain comprehensive deployment plans.

• Order Validation & Strategic Coordination: Collaborate closely with Motorola Sales Representatives to review incoming orders, validate accuracy, and provide recommendations to correct discrepancies prior to deployment.

• Technical Integration: Review and validate radio code plugs to ensure they are correctly configured for smart applications, and coordinate with specific internal technical teams to successfully onboard these applications.

• Cross-Functional Issue Resolution: Act as the primary technical liaison, applying out-of-the-box thinking to quickly identifying the correct internal resources to resolve customer roadblocks.

• Process Excellence: Utilize established project management methodologies (including Six Sigma) to maximize efficiency, closely monitor project performance, and ensure all milestones meet accepted quality and financial targets.

• Team Motivation: Foster a high-performance environment, keeping the team motivated and focused on delivery objectives.

Preferred Skills:

• Strong presentation and negotiating skills with the ability to bridge the gap between technical teams, sales, and the customer.

• PMP highly desired.

• Mobile video technology to include required wireless/LTE infrastructure, policy/procedures for retention/redaction/chain of custody, evidence management software and workflow a plus.

• Self motivated team player able to work effectively with general guidance toward objectives.

• Proficiency in Airtable, alongside Microsoft Office (Word, Excel, PowerPoint). Familiarity with radio code plugs is a strong plus.

• Critical Thinking & Problem Solving: Must possess a strong ability to "connect the dots" across complex systems and multiple teams. Exceptional critical thinking and the ability to creatively solve problems when no standard playbook exists are absolutely essential.

The Travel Requirement for this role is 25-50%

This position is a remote position, however due to travel requirements, candidates should be located in one of the following areas: Chicago, Arizona, California, Nevada, Oregon, or Washington.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $80,000 - $85, 000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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LI-REMOTE

Basic Requirements

Required Skills:

• High School diploma, plus a Bachelor's degree in one of the following areas: Business, Communications, Finance, IT, Management, or Technology required.

• Must be a Mid-level Project Manager with 2 years of experience in Project Management, Program Management, or Product Management.

• Must be able to obtain a background clearance as required by our government customers.

Travel RequirementsOver 50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S.Benefitsinclude:

• Incentive Bonus Plans

• Medical, Dental, Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.