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Remote Player Support Jobs (NOW HIRING)

AO Globe Life

Guide and inspire your customer service representatives to deliver outstanding support ... Apply now to become a key player in our customer service revolution!

AO Globe Life

Guide and inspire your customer service representatives to deliver outstanding support ... Apply now to become a key player in our customer service revolution!

AO Globe Life

Guide and inspire your customer service representatives to deliver outstanding support ... Apply now to become a key player in our customer service revolution!

AO Globe Life

Guide and inspire your customer service representatives to deliver outstanding support ... Apply now to become a key player in our customer service revolution!

AO Globe Life

Guide and inspire your customer service representatives to deliver outstanding support ... Apply now to become a key player in our customer service revolution!

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Remote Player Support information

What is the difference between Remote Player Support vs Customer Service Representative?

AspectRemote Player SupportCustomer Service Representative
CredentialsBasic technical knowledge, customer service skillsSimilar customer service skills, sometimes technical knowledge
Work EnvironmentRemote, gaming or entertainment industryRemote or in-office, various industries
Industry UsageGaming, entertainment, tech companiesRetail, telecom, finance, various sectors
Search & Comparison IntentFocus on gaming support rolesGeneral customer support roles

Remote Player Support and Customer Service Representative roles share customer service skills and often require similar credentials. However, Remote Player Support is specialized for the gaming or entertainment industry, focusing on technical and gameplay issues, while Customer Service Representatives serve broader industries. Both roles are typically remote, but their industry focus and technical requirements differ.

What is a remote player support?

A Remote Player Support job involves assisting players of video games or online platforms with their questions, technical issues, or account problems, all while working from a remote location. This role typically includes responding to customer inquiries via chat, email, or sometimes phone, troubleshooting common issues, and providing helpful information to ensure a positive player experience. Remote Player Support agents often work for gaming companies or third-party support providers and must have strong communication skills, patience, and a good understanding of the games or platforms they support.

What are the key skills and qualifications needed to thrive as a remote player support specialist, and why are they important?

To thrive as a Remote Player Support Specialist, you need strong problem-solving abilities, excellent written communication, and familiarity with customer service principles, often supported by experience in gaming or technical support. Proficiency with support ticketing systems, CRM software, and sometimes knowledge of specific game platforms or chat tools is typically required. Patience, empathy, and the ability to multitask are critical soft skills that set top performers apart. These skills and qualities ensure efficient resolution of player issues, foster positive player experiences, and uphold the reputation of the gaming company.

What are some common challenges faced by remote player support specialists, and how can they be effectively managed?

Remote Player Support specialists often encounter challenges such as handling high volumes of inquiries, managing player frustrations, and troubleshooting technical issues without direct access to user devices. Success in this role requires strong communication skills, adaptability, and the ability to remain calm under pressure. Many teams utilize collaborative tools and knowledge bases to share solutions and support each other, which helps in resolving complex cases efficiently. Regular training and feedback sessions also aid in staying updated with game changes and improving service quality.
More about Remote Player Support jobs
What cities are hiring for Remote Player Support jobs? Cities with the most Remote Player Support job openings:
What are the most commonly searched types of Player Support jobs? The most popular types of Player Support jobs are:
What states have the most Remote Player Support jobs? States with the most job openings for Remote Player Support jobs include:
What job categories do people searching Remote Player Support jobs look for? The top searched job categories for Remote Player Support jobs are:
Remote Player Support jobs near you
Infographic showing various Remote Player Support job openings in the United States as of August 2026, with employment types broken down into 14% Internship, and 86% Full Time. Highlights an 100% Remote job distribution.

Recurring Remote Production Support Content (STATS)

ESPN

Hartford, CT • Remote

$35 - $65/hr

Full-time

Posted 14 days ago

ESPN rating

8.2

Company rating: 8.2 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

16th of 76 rated media

Job description

The Recurring Remote Production Support Content - Talent Statistician (Talent Stats) will play a key role in helping shape the broadcast of a sports event by effectively communicating important statistics and game trends to announcers and graphics producers. This role requires a self-driven person, proficient in researching and preparing for key storylines, rules, matchup history, potential records at stake, and other relevant information from game-to-game. The Talent Stats has advanced knowledge of the sports rules, team positions, scoring, and the ability to handle multiple tasks in a live broadcast setting. This role is remote based without a corporate office location.

Responsibilities:

  • Research and understand the storylines and statistics of each team.

  • Confirm Starting lineups, officials, and any other pregame information needs of the production crew.

  • Be prepared to describe the previous play, the players/positions/uniform numbers involved and the outcome of the play.

  • Identify trends and statistics that help tell the story of the game.

  • Communicate stats and trends to announcers effectively without interrupting or intruding on their flow of the game. Answer any questions the announcers may have.

  • Concisely communicate stats and trends to Graphics Producers over headset. 

  • Support the Graphics Producer by answering questions and being prepared with key information from previous plays.

  • Work with teams’ SID/PR people to get information or answers to high priority questions.

Required Qualifications:

  • Valid Driver’s License

  • Basic sports knowledge including format/rules of the game.

  • Ability to follow the game including in-game trends.

  • Careful attention to detail in striving for 100 percent accuracy.

  • Clear, concise, and comprehensive verbal and written communication skills.

  • The ability to work within a team atmosphere consistently being visible and accessible.

  • Conduct oneself with professionalism and integrity within company guidelines and policies.

  • Adaptable, flexible, and motivated to drive results in new and changing environments.

  • Possess a strong computer background with ability to network and troubleshoot.

  • Self-motivated individual who strives to constantly improve processes with new or more efficient uses of technology.

  • Provide technical maintenance for assigned systems and system components.

  • Strong self and time management skills.

  • Ability to work well under pressure in a live production environment.

  • Ability to work weekends, nights and holidays, and travel, when required.

  • An advanced understanding of television production.

Preferred Qualifications:

  • Strong math skills

  • Extensive sport knowledge including historical information

  • Has worked previously in a stats or graphics role

  • Strong communication, preparation, and organizational skills

Required Education:

  • High School Diploma or Equivalent

Preferred Education:

  • Bachelor's Degree in communications, electronics, television production or related

#ESPNMedia


The pay rate for this remote role is $35.00 to $65.00 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors.

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