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Remote Player Support Jobs in Tennessee (NOW HIRING)

Fortive

Product Support Specialist

Franklin, TN · Remote

The Technical Support Specialist must be customer obsessed, a dedicated team player, and possess a ... Position is remote but must be able to travel on-site to client locations 2-3 times/year. Fortive ...

Built Technologies

$45K - $65K/yr

A team player with a positive attitude and respect for colleagues. * A quick learner eager to ... Remote employees are expected to travel to Nashville (or a company-designated location) at least ...

Eitacies Inc

API Developer (DevOps Team)

Nashville, TN · On-site +1

Ability to generate innovative solutions and support continuous improvement * Strong written and ... Ability to work with diverse teams in a remote/online environment * Strong team player mindset with ...

NxT Level

Engineering Manager

Nashville, TN · Remote

$185K - $195K/yr

Engineering Manager I (Player/Coach, Full Stack) Location: Remote Compensation: $185,000 - $195,000 ... They build compliant, patient- and clinician-facing software that supports care delivery at scale.

NxT Level

Engineering Manager

Nashville, TN · Remote

$185K - $195K/yr

Engineering Manager I (Player/Coach, Full Stack) Location: Remote Compensation: $185,000 - $195,000 ... They build compliant, patient- and clinician-facing software that supports care delivery at scale.

Symmetry

Remote Work Sales Agent

Nashville, TN · Remote

$180K/yr

We prioritize work-life balance and provide the necessary support and resources for your success ... Ability to work independently while also being a team player. * Tech-savvy with proficiency in ...

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All JobsRemote Player Support JobsRemote Player Support Jobs in Tennessee

Remote Player Support information

What is the difference between Remote Player Support vs Customer Service Representative?

AspectRemote Player SupportCustomer Service Representative
CredentialsBasic technical knowledge, customer service skillsSimilar customer service skills, sometimes technical knowledge
Work EnvironmentRemote, gaming or entertainment industryRemote or in-office, various industries
Industry UsageGaming, entertainment, tech companiesRetail, telecom, finance, various sectors
Search & Comparison IntentFocus on gaming support rolesGeneral customer support roles

Remote Player Support and Customer Service Representative roles share customer service skills and often require similar credentials. However, Remote Player Support is specialized for the gaming or entertainment industry, focusing on technical and gameplay issues, while Customer Service Representatives serve broader industries. Both roles are typically remote, but their industry focus and technical requirements differ.

What is a Remote Player Support job?

A Remote Player Support job involves assisting players of video games or online platforms with their questions, technical issues, or account problems, all while working from a remote location. This role typically includes responding to customer inquiries via chat, email, or sometimes phone, troubleshooting common issues, and providing helpful information to ensure a positive player experience. Remote Player Support agents often work for gaming companies or third-party support providers and must have strong communication skills, patience, and a good understanding of the games or platforms they support.

What are the key skills and qualifications needed to thrive as a Remote Player Support Specialist, and why are they important?

To thrive as a Remote Player Support Specialist, you need strong problem-solving abilities, excellent written communication, and familiarity with customer service principles, often supported by experience in gaming or technical support. Proficiency with support ticketing systems, CRM software, and sometimes knowledge of specific game platforms or chat tools is typically required. Patience, empathy, and the ability to multitask are critical soft skills that set top performers apart. These skills and qualities ensure efficient resolution of player issues, foster positive player experiences, and uphold the reputation of the gaming company.

What are some common challenges faced by Remote Player Support specialists, and how can they be effectively managed?

Remote Player Support specialists often encounter challenges such as handling high volumes of inquiries, managing player frustrations, and troubleshooting technical issues without direct access to user devices. Success in this role requires strong communication skills, adaptability, and the ability to remain calm under pressure. Many teams utilize collaborative tools and knowledge bases to share solutions and support each other, which helps in resolving complex cases efficiently. Regular training and feedback sessions also aid in staying updated with game changes and improving service quality.
What are popular job titles related to Remote Player Support jobs in Tennessee? For Remote Player Support jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Player Support jobs in Tennessee look for? The top searched job categories for Remote Player Support jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Player Support jobs? Cities in Tennessee with the most Remote Player Support job openings:
Remote Player Support jobs near you

Customer Support Specialist

Healthcare Systems and Technologies, LLC

Nashville, TN • On-site, Remote

$17.50 - $23.50/hr

Full-time

Medical, Retirement, PTO

Posted 23 days ago

Job description

Open Position: Customer Support Specialist
Reports to: Manager, Customer Support
Location: Remote
Schedule: 10am - 7pm CST
About Us:
At HST Pathways, we're passionate about transforming healthcare. Our innovative software empowers surgery centers to provide care that's not only more cost-efficient but also leads to better outcomes for patients. Backed by Bain Capital, we're a profitable, fully remote SaaS company that's growing quickly and entering an exciting new stage of expansion. With that growth comes opportunity-for us, our customers, and the people who join our team.
What We're Looking For:
We're looking for someone who is authentic, inspiring, and motivated to grow. You're a quick learner who enjoys working in a fast-paced, evolving environment. You value diversity and inclusion and want to be part of a company that puts people first. Our values resonate with you, and you're ready to embody them in your daily work.
In this role, you'll roll up your sleeves and take on a high-volume workload with energy and enthusiasm. You are data-driven and results-oriented, but you also know the importance of building strong relationships and contributing to a positive team culture. Most importantly, you're excited about the chance to make an impact-not only within our company but also in the broader healthcare community we serve.
Why Join Us:
At HST Pathways, you'll find more than just a job - you'll find a place to grow, contribute, and belong. We offer the flexibility of remote work and the stability of a well-backed, profitable company. You'll collaborate with talented teammates who are passionate about healthcare innovation and committed to each other's success.
Responsibilities:
The HST Pathways Customer Support Specialist serves as the customer's point of contact for all service and support related questions for all HST Pathways application offerings. The support specialist role requires the ability to troubleshoot and resolve application and customer workflow problems with exceptional customer service skills, as well as going above and beyond client expectations. The role requires a self-starter, team player, detail-oriented, able to multi-task, and someone who can communicate effectively to all levels of the organization as well as external parties.
  • Problem-solver with exceptional customer service skills, going above and beyond client expectations
  • Deliver an exceptional client experience by identifying and documenting client needs and issues
  • Answer incoming customer inquiries, effectively applying problem solving techniques, educating clients and following issues through to their successful resolution
  • Provide consistent, timely, professional and high-quality client support, every day, all the time, no matter what
  • Establish procedures to ensure client satisfaction and quality service delivery
  • Communicate and collaborate across teams and departments to help solve issues
  • Replicate and document issues for further escalation
  • Participate in quality assurance and application testing of software as required

Qualifications:
  • Bachelor's degree recommended.
  • Proficient in MS Office and related products.
  • Must be technically savvy with an ability to easily learn new software.
  • eChart or Practice Management experience preferred.
  • Healthcare or clinical experience preferred.
  • Exceptional communication skills for both internal and external communication.
  • Able to manage many ongoing activities and tasks in a fast-paced environment.
  • Remote work experience a plus.

Team Culture + Values:
  • One Team: We win together, support each other, and share credit.
  • Inclusion: We respect differences and welcome every voice.
  • Transparency: We're open, honest, and clear about our goals.
  • Agility: We move fast, test ideas, and learn as we go.
  • Empathy: We listen, care, and anticipate others' needs.
  • Growth Mindset: We stay curious, keep learning, and aim to improve every day.
  • Proactivity: We act thoughtfully, own outcomes, and bring our best selves to work.

Perks & Benefits:
  • Remote work environment
  • Health benefits paid for employees
  • Flexible Paid Time Off Policy
  • 11 company holidays per year
  • Paid parental leave
  • 401K with matching contributions
  • Learning and development allowance
  • A diverse, inclusive, and fun team!

HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of "One Team". HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.

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