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Remote Player Support Jobs in Utah (NOW HIRING)

Proofpoint

Staff Product Support Engineer

Draper, UT · On-site +1

... team player. Responsibilities: * Responding to technical support ticket and providing remote support to customers * Working with customers to find diagnose and resolve technical issues within ...

Proofpoint

Staff Product Support Engineer

Draper, UT · On-site +1

... player. Responsibilities: * Responding to technical support ticket and providing remote support to customers * Working with customers to finddiagnoseand resolve technical issues within specific ...

Veteran Jobs - 2023 Mar 01 - Veterans Resources

Global recruiting experience supporting a wide range of roles across multiple business units ... Proven ability to operate as a senior-level player-coach, balancing day-to-day recruiting delivery ...

Symmetry

Remote Sales Rep

Salt Lake City, UT · Remote

$250K/yr

Work with Mentor and thrive on high challenge / high support Requirements: * Experience is NOT ... Great attitude Coachable Team player Driven Self Starter * Licensed (or willingness to become ...

RainFocus

Project Manager (Remote)

Lehi, UT · On-site +1

Provide change management support for first-year event clients * Ensure necessary training is ... Team-player * Self-motivated Location/Travel This remote role can be located anywhere in the United ...

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All JobsPlayer Support JobsRemote Player Support JobsRemote Player Support Jobs in Utah

Remote Player Support information

What is the difference between Remote Player Support vs Customer Service Representative?

AspectRemote Player SupportCustomer Service Representative
CredentialsBasic technical knowledge, customer service skillsSimilar customer service skills, sometimes technical knowledge
Work EnvironmentRemote, gaming or entertainment industryRemote or in-office, various industries
Industry UsageGaming, entertainment, tech companiesRetail, telecom, finance, various sectors
Search & Comparison IntentFocus on gaming support rolesGeneral customer support roles

Remote Player Support and Customer Service Representative roles share customer service skills and often require similar credentials. However, Remote Player Support is specialized for the gaming or entertainment industry, focusing on technical and gameplay issues, while Customer Service Representatives serve broader industries. Both roles are typically remote, but their industry focus and technical requirements differ.

What is a Remote Player Support job?

A Remote Player Support job involves assisting players of video games or online platforms with their questions, technical issues, or account problems, all while working from a remote location. This role typically includes responding to customer inquiries via chat, email, or sometimes phone, troubleshooting common issues, and providing helpful information to ensure a positive player experience. Remote Player Support agents often work for gaming companies or third-party support providers and must have strong communication skills, patience, and a good understanding of the games or platforms they support.

What are the key skills and qualifications needed to thrive as a Remote Player Support Specialist, and why are they important?

To thrive as a Remote Player Support Specialist, you need strong problem-solving abilities, excellent written communication, and familiarity with customer service principles, often supported by experience in gaming or technical support. Proficiency with support ticketing systems, CRM software, and sometimes knowledge of specific game platforms or chat tools is typically required. Patience, empathy, and the ability to multitask are critical soft skills that set top performers apart. These skills and qualities ensure efficient resolution of player issues, foster positive player experiences, and uphold the reputation of the gaming company.

What are some common challenges faced by Remote Player Support specialists, and how can they be effectively managed?

Remote Player Support specialists often encounter challenges such as handling high volumes of inquiries, managing player frustrations, and troubleshooting technical issues without direct access to user devices. Success in this role requires strong communication skills, adaptability, and the ability to remain calm under pressure. Many teams utilize collaborative tools and knowledge bases to share solutions and support each other, which helps in resolving complex cases efficiently. Regular training and feedback sessions also aid in staying updated with game changes and improving service quality.
What are popular job titles related to Remote Player Support jobs in Utah? For Remote Player Support jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote Player Support jobs in Utah look for? The top searched job categories for Remote Player Support jobs in Utah are:
What cities in Utah are hiring for Remote Player Support jobs? Cities in Utah with the most Remote Player Support job openings:
Remote Player Support jobs near you
SAI Support Intern

SAI Support Intern

The Church of Jesus Christ of Latter-day Saints

Salt Lake City, UT • Remote

$14.75 - $19/hr

Part-time

Posted 11 days ago

Church of Jesus Christ of Latter-day Saints rating

8.5

Company rating: 8.5 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

3rd of 15 rated religious organizations

Job description

This position is a tier-2 support agent role for products and applications used by Seminaries & Institutes throughout the world. Candidate must be willing to answer and respond to support inquiries via support tickets, emails, phone calls, and community forum moderation.

This position offers a 100% remote schedule, with strong encouragement to come into the office one day per week. Remote schedules will be reviewed and approved individually following the employee's hire.

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord's work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings- giving Church members places to worship, teach, learn, and receive sacred ordinances-our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
  • Currently enrolled in a college or university or have graduated within the past year.
  • Must be proficient in Microsoft Office programs, including: Excel, Word, and Outlook.
  • Highly organized and self-motivated.
  • Quick learner of software applications.
  • Good written and verbal communication skills are a must as this position will be helping end users understand the product and helping to produce new product feature requests.
  • Team player.
  • Provide support through email, chat, support software, and virtual meetings.
  • Learn the software development process and act as a key player in gathering user feedback, writing up bugs, and helping end users understand how to use essential S&I software. 
  • Learn how to use Seminary & Institute software and systems used to track work.
  • Communicate effectively with users in the field, product managers, and software developers to ensure all parties thoroughly understand issues.
  • Work with Product Managers to help inform them of issues, bugs, and improvement ideas.
  • Maintain professional work habits. (Answer emails, be present in meetings, etc.)
  • Create, Review, and Maintain support content for S&I Support website

What Church of Jesus Christ of Latter-day Saints employees say

Pay

Benefits

Hours and flexibility

Workplace

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