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Remote Player Support Jobs in Utah (NOW HIRING)

Proofpoint

Staff Product Support Engineer

Draper, UT · On-site +1

... player. Responsibilities: * Responding to technical support ticket and providing remote support to customers * Working with customers to finddiagnoseand resolve technical issues within specific ...

Symmetry

Remote Sales Rep

Salt Lake City, UT · Remote

$250K/yr

Work with Mentor and thrive on high challenge / high support Requirements: * Experience is NOT ... Great attitude Coachable Team player Driven Self Starter * Licensed (or willingness to become ...

RainFocus

Project Manager (Remote)

Lehi, UT · On-site +1

Provide change management support for first-year event clients * Ensure necessary training is ... Team-player * Self-motivated Location/Travel This remote role can be located anywhere in the United ...

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Remote Player Support information

What is the difference between Remote Player Support vs Customer Service Representative?

AspectRemote Player SupportCustomer Service Representative
CredentialsBasic technical knowledge, customer service skillsSimilar customer service skills, sometimes technical knowledge
Work EnvironmentRemote, gaming or entertainment industryRemote or in-office, various industries
Industry UsageGaming, entertainment, tech companiesRetail, telecom, finance, various sectors
Search & Comparison IntentFocus on gaming support rolesGeneral customer support roles

Remote Player Support and Customer Service Representative roles share customer service skills and often require similar credentials. However, Remote Player Support is specialized for the gaming or entertainment industry, focusing on technical and gameplay issues, while Customer Service Representatives serve broader industries. Both roles are typically remote, but their industry focus and technical requirements differ.

What is a Remote Player Support job?

A Remote Player Support job involves assisting players of video games or online platforms with their questions, technical issues, or account problems, all while working from a remote location. This role typically includes responding to customer inquiries via chat, email, or sometimes phone, troubleshooting common issues, and providing helpful information to ensure a positive player experience. Remote Player Support agents often work for gaming companies or third-party support providers and must have strong communication skills, patience, and a good understanding of the games or platforms they support.

What are the key skills and qualifications needed to thrive as a Remote Player Support Specialist, and why are they important?

To thrive as a Remote Player Support Specialist, you need strong problem-solving abilities, excellent written communication, and familiarity with customer service principles, often supported by experience in gaming or technical support. Proficiency with support ticketing systems, CRM software, and sometimes knowledge of specific game platforms or chat tools is typically required. Patience, empathy, and the ability to multitask are critical soft skills that set top performers apart. These skills and qualities ensure efficient resolution of player issues, foster positive player experiences, and uphold the reputation of the gaming company.

What are some common challenges faced by Remote Player Support specialists, and how can they be effectively managed?

Remote Player Support specialists often encounter challenges such as handling high volumes of inquiries, managing player frustrations, and troubleshooting technical issues without direct access to user devices. Success in this role requires strong communication skills, adaptability, and the ability to remain calm under pressure. Many teams utilize collaborative tools and knowledge bases to share solutions and support each other, which helps in resolving complex cases efficiently. Regular training and feedback sessions also aid in staying updated with game changes and improving service quality.
What are popular job titles related to Remote Player Support jobs in Utah? For Remote Player Support jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote Player Support jobs in Utah look for? The top searched job categories for Remote Player Support jobs in Utah are:
What cities in Utah are hiring for Remote Player Support jobs? Cities in Utah with the most Remote Player Support job openings:
Remote Player Support jobs near you
CUSTOMER SUPPORT & TRAINING SPECIALIST- Software Company (ST. GEORGE, UTAH)

CUSTOMER SUPPORT & TRAINING SPECIALIST- Software Company (ST. GEORGE, UTAH)

Rumple

Saint George, UT • Remote

$20 - $30/hr

Full-time

Posted 19 days ago

Job description

RUMPLE CUSTOMER SUPPORT & TRAINING SPECIALIST

Remote Position (ST GEORGE, UTAH)

Overview

We're looking for someone outgoing, positive, and ready to jump in and help customers succeed with Rumple. This is a hands-on role where you'll be working directly with salespeople, managers, and customers every day. Media experience is a big plus for this role. If you've worked in digital or traditional media, especially in sales or support, that's highly valuable. This includes experience with digital ad sales, social media advertising, radio, newspaper, or TV.

Schedule & Location

This is a full-time position (8am–5pm). This role is located in St George, Utah. 

What You'll Be Doing Daily

  • Run live, one-on-one Zoom trainings with customers

  • Answer support emails and phone calls

  • Troubleshoot and compare data between systems

  • Create quick training videos and walkthroughs (Loom, etc.)

  • Test workflows and report issues to the team

  • Help wherever needed across the team

Training & Support Responsibilities

A big part of your day will be live, one-on-one trainings over Zoom or Loom. You'll help new users learn Rumple, answer questions, and make sure they feel confident using it. You need to be comfortable leading calls, explaining things clearly, and troubleshooting in real time.

You'll also be working through data-related issues. Rumple syncs with several client billing platforms, and from time to time users will report mismatches. You'll need to compare data across systems, dig into the details, and figure out what's causing the issue.

Customer Support Expectations

Customer support is a core part of this role. You'll be answering phones when needed and helping customers throughout the day. Our policy is simple, we don't send calls to voicemail. While most support comes in through email, when someone does call, they reach a real person who can help them right away. That's a big reason our customers stick with us.

Role Flexibility & Day-to-Day Work

You'll also be involved in testing workflows, catching issues, and helping us improve how things run. You'll move between training, support, testing, and other tasks throughout the day. This role is best for someone who enjoys a fast-paced environment, switching between tasks, and staying engaged.

AI & Technology Expectations

We're actively using AI across the company. You should already be using tools like ChatGPT in your day-to-day work. Experience with Claude is a plus, but at a minimum you should be familiar with tools like it and understand how they can be used. Part of this role is using AI to improve your workflow and suggesting practical ways we can apply it across the company.

You should also be comfortable using, or able to quickly learn, tools like Loom and Camtasia to create quick training videos, walkthroughs, and support content.

Growth Opportunity

There's real opportunity to grow in this role. If you pick things up quickly and show you can handle it, this can expand into a larger role with increased compensation. There will be a 90-day review.

About Us

We're a fast-growing software company based in Southern Utah. Small team, tight-knit, and moving fast. We value people who take ownership, bring energy, and want to grow with the company.

Learn more at http://rumple.com

Compensation

$20–$30+ per hour, based on experience, with a 90-day review.

Qualifications

Core Skills

  • Positive, team-player attitude

  • Outgoing and comfortable working directly with customers

  • Strong communication skills

  • Ability to troubleshoot and solve problems quickly

Experience & Tools

  • Experience with remote training (Zoom or similar)

  • Comfortable answering phones and supporting customers

  • Proficient using a Mac computer

  • Comfortable working in Excel

  • Experience using ChatGPT in your workflow

  • Familiarity with AI tools like Claude and how they can be used

  • Experience with or ability to quickly learn Loom, Camtasia, or similar tools

Additional Details

Training will be provided.

Send resume to ryan@rumple.com

Apply