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Remote Player Support Jobs in Heber, UT (NOW HIRING)

RainFocus

Project Manager (Remote)

Lehi, UT · On-site +1

Provide change management support for first-year event clients * Ensure necessary training is ... Team-player * Self-motivated Location/Travel This remote role can be located anywhere in the United ...

RainFocus

Project Manager (Remote)

Lehi, UT · Remote

Provide change management support for first-year event clients * Ensure necessary training is ... Team-player * Self-motivated Location/Travel This remote role can be located anywhere in the United ...

FMG

Client Experience Specialist/FMG (Remote)

Sandy, UT · Remote

Our mission is to invest in motivated, successful individuals, supporting them as they excel both ... We're building a winning team of A+ players, and we invite you to be a part of this amazing journey.

NextDeavor Inc.

Technical Account Manager

Lehi, UT · On-site +1

$93K - $162K/hr

... Player as a Technical Account Manager You will act as a Technical Account Manager focused on ... This role operates as a Hybrid position (customer meetings may be on-site or remote) with ...

RainFocus

UI Developer (Remote)

Lehi, UT · On-site +1

$47 - $61/hr

A collaborative team player. * Experience with client-facing conversations and strategic planning ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

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All JobsPlayer Support JobsRemote Player Support JobsRemote Player Support Jobs in Heber, UT

Remote Player Support information

What is a remote player support?

A Remote Player Support job involves assisting players of video games or online platforms with their questions, technical issues, or account problems, all while working from a remote location. This role typically includes responding to customer inquiries via chat, email, or sometimes phone, troubleshooting common issues, and providing helpful information to ensure a positive player experience. Remote Player Support agents often work for gaming companies or third-party support providers and must have strong communication skills, patience, and a good understanding of the games or platforms they support.

What are the key skills and qualifications needed to thrive as a remote player support specialist, and why are they important?

To thrive as a Remote Player Support Specialist, you need strong problem-solving abilities, excellent written communication, and familiarity with customer service principles, often supported by experience in gaming or technical support. Proficiency with support ticketing systems, CRM software, and sometimes knowledge of specific game platforms or chat tools is typically required. Patience, empathy, and the ability to multitask are critical soft skills that set top performers apart. These skills and qualities ensure efficient resolution of player issues, foster positive player experiences, and uphold the reputation of the gaming company.

What are some common challenges faced by remote player support specialists, and how can they be effectively managed?

Remote Player Support specialists often encounter challenges such as handling high volumes of inquiries, managing player frustrations, and troubleshooting technical issues without direct access to user devices. Success in this role requires strong communication skills, adaptability, and the ability to remain calm under pressure. Many teams utilize collaborative tools and knowledge bases to share solutions and support each other, which helps in resolving complex cases efficiently. Regular training and feedback sessions also aid in staying updated with game changes and improving service quality.

What is the difference between Remote Player Support vs Customer Service Representative?

AspectRemote Player SupportCustomer Service Representative
CredentialsBasic technical knowledge, customer service skillsSimilar customer service skills, sometimes technical knowledge
Work EnvironmentRemote, gaming or entertainment industryRemote or in-office, various industries
Industry UsageGaming, entertainment, tech companiesRetail, telecom, finance, various sectors
Search & Comparison IntentFocus on gaming support rolesGeneral customer support roles

Remote Player Support and Customer Service Representative roles share customer service skills and often require similar credentials. However, Remote Player Support is specialized for the gaming or entertainment industry, focusing on technical and gameplay issues, while Customer Service Representatives serve broader industries. Both roles are typically remote, but their industry focus and technical requirements differ.

What job categories do people searching Remote Player Support jobs in Heber, UT look for?

The top searched job categories for Remote Player Support jobs in Heber, UT are:

Remote Player Support jobs near you
Infographic showing various Remote Player Support job openings in Heber, UT as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Remote Customer Support Representative (Utah Only-September 28th, 2026 Start)

Lehi, UT • Remote

Gabb Wireless
Telecommunications • 51 - 200 employees
Learn more about Gabb Wirelessexternal

$18/hr

Full-time

Retirement, PTO

Re-posted 2 days ago

Job description

At Gabb, we're on a mission to bring back the magic of childhood.
 
Think outdoor adventures and real connections! We create safe tech that lets kids be kids, even in a digital world. Why? Because families deserve to stay connected without sacrificing safety. Our team is full of optimistic folks who love a good challenge (and having fun!). Join us as we champion a fearless approach to safe tech and help build a brighter future for families everywhere.

Supporting Families During This Digital Era
 
We are dedicated to creating a safer digital world for kids and empowering parents in this digital age. Our Customer Support team is the heart of that mission, providing exceptional care and guidance to families navigating the world of safe technology. If you love helping people and are passionate about making a difference, we would love for you to join our team!
 
We are continuously accepting applications and will reach out for our next class!
 
Be the Gabb Guru. You'll be the go-to person for our customers, answering their questions via calls and chats about products, accounts, orders, and more. 
Problem-Solving Pro. When technical hiccups happen, you'll be there to calmly guide customers through troubleshooting steps.
Customer Delight Champion. Your empathy and enthusiasm will leave customers feeling heard, valued, and excited about Gabb.
Show Ownership. Your insights and feedback will help us continually improve our products, services, and support processes.
Team Player. You'll collaborate with your fellow team members and create a positive environment for all. 
Continual Learning. Maintain a deep understanding of Gabb products and services as they evolve and new ones are introduced
What You'll Bring
 
> 1+ year(s) of experience in customer service. 
> Prior experience in a contact center, preferably for a technology product or service preferred. 
> Basic technical skills and the ability to quickly learn new software, devices, and systems.
> Exceptional communication skills and the ability to actively listen. 
> Strong problem solving and troubleshooting skills to talk customers through situations clearly and accurately. 
> Enthusiastic and can-do attitude that radiates positivity and dedication to each customer

While we value talent from everywhere, we are currently limited to hiring employees who reside in Utah. We appreciate your understanding.
 
Compensation: This role offers a competitive hourly rate of $18, with the opportunity to earn a quarterly bonus based on performance.
 
Why You'll Love Gabb
 
>Mission driven to protect kids and make a difference in the world
>Work-life balance with generous PTO, remote-first schedules, and more
>Generously covered insurance premiums (up to 100% based on tenure)
>401(k) plan with employer match
>Fast-paced startup environment with room for career growth
>Energetic and collaborative company culture
>Pet insurance to keep your furry friend happy and healthy
>Get paid to give your time to the community 
 
Everyone's Welcome Here
 
Gabb is an equal opportunity employer committed to a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of background or identity. All applicants will be considered for employment without regard to race, color, religion, sex, disability status, protected veteran status, sexual orientation, pregnancy, or any other protected characteristic.
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