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Remote Player Support Jobs in Ridley Park, PA (NOW HIRING)

Customer Support Representative

Philadelphia, PA ยท On-site +1

$40K - $58K/yr

Fully remote * Job Type: Full-Time * Benefits: Medical, Dental, 401(k) match, short- and long-term ... Are a dependable team player who follows processes and asks questions when needed What Success ...

Fully remote * Job Type: Full-Time * Benefits: Medical, Dental, 401(k) match, short- and long-term ... Are a dependable team player who follows processes and asks questions when needed What Success ...

We prioritize work-life balance and provide the necessary support and resources for your success ... Ability to work independently while also being a team player. * Tech-savvy with proficiency in ...

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Remote Player Support information

What is the difference between Remote Player Support vs Customer Service Representative?

AspectRemote Player SupportCustomer Service Representative
CredentialsBasic technical knowledge, customer service skillsSimilar customer service skills, sometimes technical knowledge
Work EnvironmentRemote, gaming or entertainment industryRemote or in-office, various industries
Industry UsageGaming, entertainment, tech companiesRetail, telecom, finance, various sectors
Search & Comparison IntentFocus on gaming support rolesGeneral customer support roles

Remote Player Support and Customer Service Representative roles share customer service skills and often require similar credentials. However, Remote Player Support is specialized for the gaming or entertainment industry, focusing on technical and gameplay issues, while Customer Service Representatives serve broader industries. Both roles are typically remote, but their industry focus and technical requirements differ.

What is a remote player support?

A Remote Player Support job involves assisting players of video games or online platforms with their questions, technical issues, or account problems, all while working from a remote location. This role typically includes responding to customer inquiries via chat, email, or sometimes phone, troubleshooting common issues, and providing helpful information to ensure a positive player experience. Remote Player Support agents often work for gaming companies or third-party support providers and must have strong communication skills, patience, and a good understanding of the games or platforms they support.

What are the key skills and qualifications needed to thrive as a remote player support specialist, and why are they important?

To thrive as a Remote Player Support Specialist, you need strong problem-solving abilities, excellent written communication, and familiarity with customer service principles, often supported by experience in gaming or technical support. Proficiency with support ticketing systems, CRM software, and sometimes knowledge of specific game platforms or chat tools is typically required. Patience, empathy, and the ability to multitask are critical soft skills that set top performers apart. These skills and qualities ensure efficient resolution of player issues, foster positive player experiences, and uphold the reputation of the gaming company.

What are some common challenges faced by remote player support specialists, and how can they be effectively managed?

Remote Player Support specialists often encounter challenges such as handling high volumes of inquiries, managing player frustrations, and troubleshooting technical issues without direct access to user devices. Success in this role requires strong communication skills, adaptability, and the ability to remain calm under pressure. Many teams utilize collaborative tools and knowledge bases to share solutions and support each other, which helps in resolving complex cases efficiently. Regular training and feedback sessions also aid in staying updated with game changes and improving service quality.
What cities near Ridley Park, PA are hiring for Remote Player Support jobs? Cities near Ridley Park, PA with the most Remote Player Support job openings:

Replay Technical Support Specialist

DVSport

Philadelphia, PA โ€ข Remote

$45K - $55K/yr

Full-time

Medical, Dental

Posted 5 days ago


Job description

at DVSport | Philadelphia/Surrounding PA/NJ Cities/ RemoteEver wonder what officials watch so they can efficiently confirm or overturn a play, what players are studying on the sideline during a game, how teams prepare for an opponent using video, what gives sports broadcasters the ability to analyze a play quickly during a broadcast, what gives coaches a in-game edge when challenging officiating calls....it's all thanks to DVSport's cutting-edge software and broadcast quality technology. Based in Pittsburgh, PA since 2002, DVSport is an industry leading sports technology company specializing in Instant Replay and digital video acquisition, analysis, and play-back software. Our products and technology are utilized by some of the top professionals in sports throughout the country. Have interest in Joining DVSport:An industry leader in instant replayA technology innovator for the past 25 yearsRecognized market leader for replay throughout the collegiate and professional marketsSport specific opportunities - football, basketball, baseball, field hockey, ice hockey, soccer, softball, track and field, volleyball, wrestingAn Emmy award-winning companyYour Role on this team:The Replay Technical Support Specialist is responsible for supporting, integrating and maintaining our replay solutions product line. Responsibilities will include replay operations at assigned conferences, on-site and remote phone support for the replay solution product line, performing replay product testing, identifying software and hardware development needs, and participating in various replay meetings, clinics, and industry events. This position will report directly to a Regional Account Manager and indirectly to the National Director of Account Management.  What We Look For:Seeking Candidates with Technical Hardware and Support Experience in the following areas:Integrated Computer software and hardware solutions, coaching or team setting a plusServers, capture/playback video equipment, and analogue or digital audio equipmentExperience shooting and editing video; multiple video formats (720p, 1080p, or 4K) and higher frame rate video formats (60 fps or higher)Video transport over HD-SDI or fiberNetworking protocols, managed switches, and fiber transport & SFPsBachelor's degreeEagerness to travel - this position requires travel to visit customers, go to games, play the replay tech role at post-season tournaments and events, and support deployed systems.Availability - while regular travel is expected, during the busy seasons this could be extensiveFlexibility - The position has an evening and weekend work schedule with offsetting time off during the weekCollaboration/team player with the ability to leadPossess a high level of independent judgment within established proceduresAbility to create strong business relationships with all replay client participantsDemonstrate a tremendous work ethic while maintaining a positive and upbeat attitudeA proven commitment to safety measures and practicesStrong planning and organizational skillsWillingness to learn and seize the opportunity​Why work at DVSport?Real exposure to the world of sports technology and developing leading tech for the industry.Working alongside industry experts and professionals who move the company and the innovation forward.Great opportunities to travel to and work at awesome events in a variety of sportsA very competitive compensation package (including a car allowance)Exceptional benefits package that includes Medical, Dental, and Vision401K with matching company contributions.Paid holidays including a paid community volunteer dayGenerous Paid Time OffCutting edge technology to accomplish your jobCompany branded gearJob SpecificsJob Type: Full-timeEducation: Associate/Bachelors (Preferred)Location: This is a Work from Home role that requires residency in the Philadelphia/Surrounding PA/NJ Cities and requires travel.  Candidates not based in the Philadelphia/Surrounding PA/NJ Cities would be required to relocate within 30 days of employment.Benefits:401(k)Dental insuranceMedical insuranceVision insurancePaid time offSchedule:Weekend and Evening availability required