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Remote Player Support Jobs in Connecticut (NOW HIRING)

ESPN

Crewing Coordinator I

Bristol, CT · Remote

$54K - $72K/yr

... to be a team player and help support other coordinators. • May be required to be available ... Preferred Qualifications: • Working knowledge of the requirements of ESPN's remote production ...

The Walt Disney Company

Crewing Coordinator I

Bristol, CT · Remote

$54K - $72K/yr

Basic understanding of remote technical positions, their functions, responsibilities, and necessary ... Willingness to be a team player and help support other coordinators. May be required to be ...

NBCUniversal

Manager, Field Scheduling

Stamford, CT · On-site +1

The Manager, Field Scheduling plays a critical role in supporting NBC Sports remote productions by ... Highly collaborative team player with a customer-service mindset and strong interpersonal skills.

NBCUniversal

Manager, Field Scheduling

Stamford, CT · On-site +1

The Manager, Field Scheduling plays a critical role in supporting NBC Sports remote productions by ... Highly collaborative team player with a customer-service mindset and strong interpersonal skills.

NBCUniversal

Manager, Field Scheduling

Stamford, CT · On-site +1

The Manager, Field Scheduling plays a critical role in supporting NBC Sports remote productions by ... Highly collaborative team player with a customer-service mindset and strong interpersonal skills.

CFS

Order Processing / Operations Associate

Westport, CT · Remote

$70/hr

... remote - candidates must be located on the East Coast Position Overview Our client is seeking an ... Team-player mentality with a willingness to support functions outside of direct responsibilities ...

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Remote Player Support information

What is the difference between Remote Player Support vs Customer Service Representative?

AspectRemote Player SupportCustomer Service Representative
CredentialsBasic technical knowledge, customer service skillsSimilar customer service skills, sometimes technical knowledge
Work EnvironmentRemote, gaming or entertainment industryRemote or in-office, various industries
Industry UsageGaming, entertainment, tech companiesRetail, telecom, finance, various sectors
Search & Comparison IntentFocus on gaming support rolesGeneral customer support roles

Remote Player Support and Customer Service Representative roles share customer service skills and often require similar credentials. However, Remote Player Support is specialized for the gaming or entertainment industry, focusing on technical and gameplay issues, while Customer Service Representatives serve broader industries. Both roles are typically remote, but their industry focus and technical requirements differ.

What is a Remote Player Support job?

A Remote Player Support job involves assisting players of video games or online platforms with their questions, technical issues, or account problems, all while working from a remote location. This role typically includes responding to customer inquiries via chat, email, or sometimes phone, troubleshooting common issues, and providing helpful information to ensure a positive player experience. Remote Player Support agents often work for gaming companies or third-party support providers and must have strong communication skills, patience, and a good understanding of the games or platforms they support.

What are the key skills and qualifications needed to thrive as a Remote Player Support Specialist, and why are they important?

To thrive as a Remote Player Support Specialist, you need strong problem-solving abilities, excellent written communication, and familiarity with customer service principles, often supported by experience in gaming or technical support. Proficiency with support ticketing systems, CRM software, and sometimes knowledge of specific game platforms or chat tools is typically required. Patience, empathy, and the ability to multitask are critical soft skills that set top performers apart. These skills and qualities ensure efficient resolution of player issues, foster positive player experiences, and uphold the reputation of the gaming company.

What are some common challenges faced by Remote Player Support specialists, and how can they be effectively managed?

Remote Player Support specialists often encounter challenges such as handling high volumes of inquiries, managing player frustrations, and troubleshooting technical issues without direct access to user devices. Success in this role requires strong communication skills, adaptability, and the ability to remain calm under pressure. Many teams utilize collaborative tools and knowledge bases to share solutions and support each other, which helps in resolving complex cases efficiently. Regular training and feedback sessions also aid in staying updated with game changes and improving service quality.
What are popular job titles related to Remote Player Support jobs in Connecticut? For Remote Player Support jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Remote Player Support jobs in Connecticut look for? The top searched job categories for Remote Player Support jobs in Connecticut are:
What cities in Connecticut are hiring for Remote Player Support jobs? Cities in Connecticut with the most Remote Player Support job openings:
Remote Player Support jobs near you

Recurring Remote Production Support Content (STATS)

ESPN

Bristol, CT • Remote

$35 - $65/hr

Full-time

Posted yesterday

New

ESPN rating

7.9

Company rating: 7.9 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

22nd of 75 rated media

Job description

The Recurring Remote Production Support Content - Talent Statistician (Talent Stats) will play a key role in helping shape the broadcast of a sports event by effectively communicating important statistics and game trends to announcers and graphics producers. This role requires a self-driven person, proficient in researching and preparing for key storylines, rules, matchup history, potential records at stake, and other relevant information from game-to-game. The Talent Stats has advanced knowledge of the sports rules, team positions, scoring, and the ability to handle multiple tasks in a live broadcast setting. This role is remote based without a corporate office location.

Responsibilities:

  • Research and understand the storylines and statistics of each team.

  • Confirm Starting lineups, officials, and any other pregame information needs of the production crew.

  • Be prepared to describe the previous play, the players/positions/uniform numbers involved and the outcome of the play.

  • Identify trends and statistics that help tell the story of the game.

  • Communicate stats and trends to announcers effectively without interrupting or intruding on their flow of the game. Answer any questions the announcers may have.

  • Concisely communicate stats and trends to Graphics Producers over headset. 

  • Support the Graphics Producer by answering questions and being prepared with key information from previous plays.

  • Work with teams’ SID/PR people to get information or answers to high priority questions.

Required Qualifications:

  • Valid Driver’s License

  • Basic sports knowledge including format/rules of the game.

  • Ability to follow the game including in-game trends.

  • Careful attention to detail in striving for 100 percent accuracy.

  • Clear, concise, and comprehensive verbal and written communication skills.

  • The ability to work within a team atmosphere consistently being visible and accessible.

  • Conduct oneself with professionalism and integrity within company guidelines and policies.

  • Adaptable, flexible, and motivated to drive results in new and changing environments.

  • Possess a strong computer background with ability to network and troubleshoot.

  • Self-motivated individual who strives to constantly improve processes with new or more efficient uses of technology.

  • Provide technical maintenance for assigned systems and system components.

  • Strong self and time management skills.

  • Ability to work well under pressure in a live production environment.

  • Ability to work weekends, nights and holidays, and travel, when required.

  • An advanced understanding of television production.

Preferred Qualifications:

  • Strong math skills

  • Extensive sport knowledge including historical information

  • Has worked previously in a stats or graphics role

  • Strong communication, preparation, and organizational skills

Required Education:

  • High School Diploma or Equivalent

Preferred Education:

  • Bachelor's Degree in communications, electronics, television production or related

#ESPNMedia


The pay rate for this remote role is $35.00 to $65.00 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

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