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Remote Patient Account Representative Jobs (NOW HIRING)

radiology partners

Patient Account Rep I

$19 - $22/hr

Remote Work Location Type: Remote WHO WE ARE AND WHAT WE DO: Radiology Partners, through its ... POSITION SUMMARY: * Manage account follow-up and collections, including appeals and denial ...

Radiology Partners

Patient Account Rep I

$19 - $22/hr

POSITION SUMMARY: * Manage account follow-up and collections, including appeals and denial ... Flexible Remote Schedules * Nashville, TN preferred, not required * Generous PTO Plans and Paid ...

Radiology Partners

Patient Account Rep I

$18.50 - $24.25/hr

RADIOLOGY PARTNERS OVERVIEW Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the ...

Brown University Health

Patient Accounts Rep

$18.50 - $24.25/hr

Direct Admission is completed on the Nursing unit by the Patient Account Representative.Self-pay patients - refer to Medicaid Specialist/Patient Financial Advocate. Completes waiver for "Non-Covered ...

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How much do remote patient account representative jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for remote patient account representative in the United States is $21.42, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.84 per hour, depending on experience, location, and employer.

What is a Remote Patient Account Representative?

A Remote Patient Account Representative is a professional who manages patient billing and account inquiries for healthcare providers from a remote location. They are responsible for handling patient accounts, processing payments, resolving billing issues, and answering questions about insurance and financial assistance. These representatives often interact with patients over the phone or via email, ensuring accurate account information and a positive customer experience. Working remotely allows them to perform these duties from home or another offsite location, utilizing secure digital platforms and communication tools.

What are the key skills and qualifications needed to thrive as a Remote Patient Account Representative, and why are they important?

To thrive as a Remote Patient Account Representative, you need a solid understanding of medical billing, insurance claims, and account management, often backed by a high school diploma or associate degree in a related field. Familiarity with healthcare billing software, electronic health records (EHR) systems, and knowledge of HIPAA regulations are typically required. Strong communication, attention to detail, and problem-solving skills help you resolve patient inquiries and navigate complex billing issues. These competencies are critical for ensuring accurate account management, timely reimbursements, and positive patient experiences in a remote setting.

What are some common challenges faced by Remote Patient Account Representatives, and how can they be managed effectively?

Remote Patient Account Representatives often encounter challenges such as navigating complex billing systems, effectively communicating with patients who may be frustrated about their accounts, and staying organized while working independently from home. To manage these challenges, it's important to develop strong time management skills, maintain up-to-date knowledge of healthcare billing practices, and utilize secure communication tools to collaborate with team members. Regular virtual meetings and ongoing training can also help keep remote representatives connected and informed about updates in policies or procedures.

What is the difference between Remote Patient Account Representative vs Remote Medical Billing Specialist?

AspectRemote Patient Account RepresentativeRemote Medical Billing Specialist
CredentialsHigh school diploma or equivalent; some roles may require certification in medical billing or codingHigh school diploma; certification in medical billing/coding often preferred
Work EnvironmentHealthcare provider offices, hospitals, or insurance companies; remote options availableMedical billing companies, healthcare providers; primarily remote
Industry UsageHealthcare, insurance, hospital systems
Job FocusHandling patient accounts, verifying insurance, collecting paymentsProcessing medical claims, coding, and billing submissions

The Remote Patient Account Representative and Remote Medical Billing Specialist roles both operate within healthcare finance, often remotely. While the Patient Account Representative focuses on managing patient accounts and collections, the Medical Billing Specialist handles claims processing and coding. Both roles require similar certifications and work environments, making them closely related but distinct in daily responsibilities.

More about Remote Patient Account Representative jobs
What cities are hiring for Remote Patient Account Representative jobs? Cities with the most Remote Patient Account Representative job openings:
What are the most commonly searched types of Patient Account Representative jobs? The most popular types of Patient Account Representative jobs are:
What states have the most Remote Patient Account Representative jobs? States with the most job openings for Remote Patient Account Representative jobs include:
What job categories do people searching Remote Patient Account Representative jobs look for? The top searched job categories for Remote Patient Account Representative jobs are:
Remote Patient Account Representative jobs near you
Infographic showing various Remote Patient Account Representative job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, 7% Part Time, and 1% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $44,549 per year, or $21.4 per hour.
Patient Account Representative III Pro Fee (Onsite, Hybrid, Remote)

Patient Account Representative III Pro Fee (Onsite, Hybrid, Remote)

NorthBay Health

Fairfield, CA • On-site, Remote

$32.15 - $37.18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

NorthBay Health rating

8.1

Company rating: 8.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

At NorthBay Health, the Patient Account Representative III Ambulatory is responsible for the timely and accurate billing, follow-up and collection of ambulatory patient accounts.  Each account representative is responsible for the processing of accounts for all services and specialties offered within the NorthBay Ambulatory practices through the use of standard and NorthBay prescribed billing practices and regulatory requirements. 

PRIMARY JOB DUTIES

  • Follow up responsibility on accounts with practices, carriers and/or patients account becomes zero balances through a combination of payment and adjustments per NorthBay guidelines and contracts.
  • Managing account population to ensure AR aging is meeting or exceeding set goals.
  • Timely processing for billing all initial claims including those edited through the billing scrubber.
  • Timely processing of carrier denials to ensure maximum cash benefit.
  • Other duties as assigned which include assisting with back logs as they arise.
  • Other duties as assigned which may include periodic reassignment of account workload to address specific areas.
  • Customer Service.  Continually present a tactful, pleasant, and professional manner both verbal and in writing. Handle conflict situations diplomatically and achieve resolution.  Understand the intent of the message and be able to communicate clearly, all to provide an exceptional experience, each time. Respond to all inquiries whether verbal or written in a prompt and timely fashion.

At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.

Interpersonal Skills and Values

Demonstrates NorthBay Health's True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.

Why NorthBay Health

NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.

We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions.

We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.

NorthBay Health Benefits Options

NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.

Compensation Structure

NorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1-5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.

Remote Work Disclosure

NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs.

Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.

Notice to Recruitment Agencies

NorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.

More Information

Visit NorthBay Health Careers for recruitment FAQs and additional information.

Education: 

  • High school graduate or equivalent preferred. 
  • College courses with emphasis on Business preferred.

Experience:    

  • Three to five years of recent professional fee billing and collections experience, preferably in a multi-specialty practice environment required. 
  • Familiarity with use of CPT4, HCPCS and ICD-10 coding. 
  • Proficiency in Medicare, Medi-Cal and Commercial insurance plans, both HMO and PPO. 
  • Experience with UB-04 and/or HCFA 1500 claim forms billing. 
  • Experience in account follow up resolution for both electronic and manual claims. 
  • Demonstrated ability to effectively investigate, analyze and problem solve.  
  • Demonstrated service and success in teamwork and consistent high productivity and quality.

Skills: 

  • Ability to quickly master computer programs related to claims processing.  
  • Ability to understand the terms of payor contracts and fee schedules.  
  • Ability to understand Knox-Keene regulations as well as demonstrate an understanding of managed care concepts and terminology. 
  • Ability to effectively prioritize work, as well as the ability to process accounts quickly to meet deadlines. 
  • Ability to process claims accurately and timely. 
  •  Ability to exercise appropriate, independent judgment and effectively solve problems.  
  • Knowledge of medical terminology. 
  • Ability to perform several different types of tasks each day and to adapt to changing priorities. 
  • Knowledge of personal computers with an emphasis on public folders, shared drives, Internet, and downloading and sorting spreadsheets and word processing programs required.

Interpersonal Skills: 

  • Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence. Ability to communicate effectively and pleasantly to members, providers, payors and internal staff is essential.  A willingness to work as a team player with co-workers and other internal staff, as well as people outside NorthBay. 

Hours of Work:  

  • 8 hours per day.  

  • Consistent attendance and work at the agreed upon hours of work is required.

Compensation:  

  • Hourly Salary Range Min. $32.15 - $37.18 per hour (offered hourly rate based on years of experience)

Work Location Requirement: 

  • This position may be performed onsite or remotely; however, onsite work is preferred based on business needs.  
  • Preference will be given to qualified candidates who are able to work onsite and are located within a reasonable commuting distance.

Remote Work Eligibility: 

  • This position is open to candidates located within the continental United States. Due to state-specific employment requirements and workers' compensation regulations, we are unable to support remote work arrangements in the following locations: Washington, Ohio, Wyoming, North Dakota, Puerto Rico, and the U.S. Virgin Islands.

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