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Remote Patient Account Representative Jobs in California

Genuine Parts Company

Account Representative

Valencia, CA · On-site +1

$65K - $80K/yr

Account Representative I SUMMARY: The Account Representative I is primarily responsible for building or expanding their book of business through converting competitors' business and expanding their ...

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Remote Patient Account Representative information

See California salary details

$11

$21

$28

How much do remote patient account representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote patient account representative in California is $21.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.55 per hour, depending on experience, location, and employer.

How to become a remote patient account representative?

To become a remote patient account representative, candidates typically need a high school diploma or equivalent, along with experience in medical billing, coding, or customer service. Familiarity with billing software and strong communication skills are important, and some employers may prefer certification such as Certified Patient Account Technician (CPAT). Training is often provided by employers, and the role usually requires the ability to work independently in a home office environment.

What is a remote patient account representative?

A Remote Patient Account Representative is a professional who manages patient billing and account inquiries for healthcare providers from a remote location. They are responsible for handling patient accounts, processing payments, resolving billing issues, and answering questions about insurance and financial assistance. These representatives often interact with patients over the phone or via email, ensuring accurate account information and a positive customer experience. Working remotely allows them to perform these duties from home or another offsite location, utilizing secure digital platforms and communication tools.

What are the key skills and qualifications needed to thrive as a remote patient account representative?

To thrive as a Remote Patient Account Representative, you need a solid understanding of medical billing, insurance claims, and account management, often backed by a high school diploma or associate degree in a related field. Familiarity with healthcare billing software, electronic health records (EHR) systems, and knowledge of HIPAA regulations are typically required. Strong communication, attention to detail, and problem-solving skills help you resolve patient inquiries and navigate complex billing issues. These competencies are critical for ensuring accurate account management, timely reimbursements, and positive patient experiences in a remote setting.

What are some common challenges faced by remote patient account representatives, and how can they be managed effectively?

Remote Patient Account Representatives often encounter challenges such as navigating complex billing systems, effectively communicating with patients who may be frustrated about their accounts, and staying organized while working independently from home. To manage these challenges, it's important to develop strong time management skills, maintain up-to-date knowledge of healthcare billing practices, and utilize secure communication tools to collaborate with team members. Regular virtual meetings and ongoing training can also help keep remote representatives connected and informed about updates in policies or procedures.

What is the difference between Remote Patient Account Representative vs Remote Medical Billing Specialist?

AspectRemote Patient Account RepresentativeRemote Medical Billing Specialist
CredentialsHigh school diploma or equivalent; some roles may require certification in medical billing or codingHigh school diploma; certification in medical billing/coding often preferred
Work EnvironmentHealthcare provider offices, hospitals, or insurance companies; remote options availableMedical billing companies, healthcare providers; primarily remote
Industry UsageHealthcare, insurance, hospital systems
Job FocusHandling patient accounts, verifying insurance, collecting paymentsProcessing medical claims, coding, and billing submissions

The Remote Patient Account Representative and Remote Medical Billing Specialist roles both operate within healthcare finance, often remotely. While the Patient Account Representative focuses on managing patient accounts and collections, the Medical Billing Specialist handles claims processing and coding. Both roles require similar certifications and work environments, making them closely related but distinct in daily responsibilities.

What are the most commonly searched types of Patient Account Representative jobs in California? The most popular types of Patient Account Representative jobs in California are:
What are popular job titles related to Remote Patient Account Representative jobs in California? For Remote Patient Account Representative jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Patient Account Representative jobs in California look for? The top searched job categories for Remote Patient Account Representative jobs in California are:
What cities in California are hiring for Remote Patient Account Representative jobs? Cities in California with the most Remote Patient Account Representative job openings:
Remote Patient Account Representative jobs near you
Infographic showing various Remote Patient Account Representative job openings in California as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 9% In-person, and 91% Remote job distribution, with an average salary of $43,966 per year, or $21.1 per hour.

Patient Account Rep Senior

MemorialCare Long Beach Medical Center

Fountain Valley, CA • On-site, Remote

$25.22/hr

Full-time

Medical

Re-posted 2 days ago

MemorialCare rating

8.2

Company rating: 8.2 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

55th of 887 rated healthcare providers

Job description

Title: Patient Account Rep Senior

Location: Fountain Valley

Department: MCSS Patient Accounting

Status: Fulltime 

Shift: Days/Predominantly Remote (8hr shift)

Pay Range: $25.22/hr - $36.57/hr

Additional Perks of position:

  •     Remote Work/Work from Home

  •     Monthly Bonus/Incentive Program

  •     Internet/Wireless Expense Reimbursement

At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in healthcare. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.

Position Summary:

Commercial and Managed MCAL Patient Account Representative, Senior is responsible for all Commercial and Managed MCAL insurance collections of accounts to ensure that PFS is capturing all revenues as timely and efficiently as possible.  This position takes ownership of their accounts and eliminates barriers to ensure timely and correct payment including involvement with payors upper management, when necessary. This position will have working knowledge and understanding of Commercial managed care and Managed MCAL contracts including other complex payment methodologies to ensure prompt and accurate reimbursement. This position must be able to utilize and understand many complex and varying State and Federal statutes and regulations, guidelines, and systems, and perform the account follow-up function with all Commercial payors, Managed MCAL payors and government agencies to obtain maximum and correct reimbursement of accounts receivables.  This position proactively works with all payors and internal resources to identify and resolve issues that hinder account payment.  Applies independent judgment, research, and knowledge to audit Commercial and Managed MCAL payor payments, denials, appeals and billing issues.

This position offers you the opportunity to work from home (WFH) after all training has been completed. Once completed you will need to be available to come into the office for additional training, meetings etc., as needed.

Essential Functions and Responsibilities of the Job 

1. Ability to provide prompt and courteous customer service to all internal and external customers.

2. Ability to use critical thinking to research, review, and follow-up on all accounts.

3. Ability to communicate effectively in verbal and written form.

4. Ability to analyze documentation and resolve patient, billing and/or collection issues appropriately and timely. 

5. Ability to work independently with minimal supervision.

6. Ability to identify and analyze problems in a timely manner and independently initiate appropriate actions to resolve problems or issues.

7. Able to be at work and on time, follow organization rules and procedures and directions from a Coordinator/Lead or other member of the Management staff.

8. Adheres to all confidentiality policies and procedures and carries out all tasks in a pleasant and respectful manner.

9. Ability to make suggestions for enhancements throughout the department and continually seeks opportunities to improve current policies, procedures, and practices.

10.  Ability to recognize and perform essential duties and help others or perform other required tasks when own assignments are completed.  Performs other duties as assigned by management.

11. Ability to use critical thinking while reviewing billing and collection notes in the financial computer system to ensure that the appropriate action is taken within the billing and collection process and to ensure correct hospital reimbursement. 

12. Be at work and be on time. 

13. Follow company policies, procedures, and directives. 

14.  Interact in a positive and constructive manner. 

15.   Prioritize and multitask.

Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare-that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there's more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Experience

  • Minimum 1 year hospital business office experience (required)

  • Acute Care Hospital Collections experience (required)

  • Understanding of managed care (PPO, HMO, Medicare Advantage and Managed Medi-Cal) insurance collection processes including denial resolution and appeals (required)

  • Excellent interpersonal skills

  • Positive work ethics

  • Bi-lingual preferred

  • Knowledge of medical terminology and coding

  • Written and verbal communication skills to meet productivity standards.

  • Microsoft Office and Outlook experience 

Education

  • High School diploma, GED equivalent, preferred.

  • Business-related courses preferred.

  • AA Degree or medical field certificate, preferred.

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