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Remote Msp Help Desk Jobs (NOW HIRING)

Mammoth Tech

Help Desk Technician

$20.50 - $27.75/hr

REMOTE Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH ... Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate ...

ACI Infotech

Help Desk Technician

$20.50 - $27.75/hr

Remote Scope of work: * Answering phone calls, working tickets, and responding to chats related to the UPN Project * Document issues using the CA ticket system * Identify and report trends related to ...

MetroSys

Help Desk Technician

Nashville, TN · Remote

Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...

Red Cup IT

MSP Service Desk & Support

$20.50 - $27.75/hr

Red Cup IT is seeking an MSP Service Desk & Support professional to provide first- and second-level technical support to clients across various environments. This role involves troubleshooting ...

Horizon3.ai

Manager, Global Help Desk

Get to Know Us Horizon3 is a fast-growing, remote cybersecurity company dedicated to the mission of ... Develop and maintain help desk workflows, knowledge base content, runbooks, and support ...

STI

Help Desk Analyst - Trenton, NJ(Remote)

Trenton, NJ · On-site +1

$20.50 - $28/hr

Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...

TEKsystems

Help Desk Specialist - Stores

Philadelphia, PA · Remote

$20 - $23/hr

Help Desk Technician (Remote) - Bilingual English/SpanishPosition Overview We are seeking customer-focused and tech-savvy Help Desk Technicians to provide remote support to retail store locations ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ...

Trapp Technology

IT Help Desk

Phoenix, AZ · Remote

$17 - $24/hr

Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ... or help desk experience (MSP experience preferred). * Strong troubleshooting skills with the ...

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...

TRAPP TECHNOLOGY INC

IT Help Desk

Phoenix, AZ · On-site +1

$17 - $24/hr

Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ... or help desk experience (MSP experience preferred). * Strong troubleshooting skills with the ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Clearance Public Trust Overview The Help Desk Specialist will act as the first point of contact for ... This position is not eligible for full-time remote work or for candidates located outside of the ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

ClearancePublic TrustOverview The Help Desk Specialist will act as the first point of contact for ... This position is not eligible for full-time remote work or for candidates located outside of the ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

ClearancePublic TrustOverview The Help Desk Specialist will act as the first point of contact for ... This position is not eligible for full-time remote work or for candidates located outside of the ...

Lentegrity

Help Desk Technician

Toluca Lake, CA · Remote

$27.90 - $30.75/hr

Join Lentegrity as a Help Desk Technician! Are you the person everyone turns to when technology isn ... Provide over the phone technical support for onsite and remote employees, including hardware ...

SOSi

Help Desk Support Engineer

FL · Remote

SOSi is seeking a Help Desk Support Engineer to provide technical assistance and support to end ... Experience providing remote desktop support. * Experience supporting incident response activities.

CMIT Solutions

Help Desk Specialist

They are seeking a Help Desk Technician - Level 1 to provide technical support and troubleshooting ... remote support tools and systems Company : CMIT Solutions provides responsive, professional ...

TEKsystems

Help Desk Technician

Raleigh, NC · Remote

$20 - $30/hr

Overview Remote in Raleigh Area | First Week Onsite Training The Service Desk team serves as the ... Help Desk Support * Technical Troubleshooting * ServiceNow * Customer Service * Ticket Management ...

ManTech International

Help Desk Support Specialist

$105K - $177K/yr

This is a remote position. Responsibilities include but are not limited to: * Address and resolve complex technical problems escalated to Tier II/III help desk support. * Partner closely with network ...

System One

Help Desk Specialist

Vienna, VA · Remote

$20 - $25/hr

Help Desk Analyst Location: Vienna, VA Type: Contract, long term expected Compensation: $20-25/HR ... Hybrid - onsite and remote Hours: M-F 8am-4:30pm No Clearance but full background check to include ...

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Remote Msp Help Desk information

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$23.5K

$61.9K

$93K

How much do remote msp help desk jobs pay per year?

As of Aug 25, 2026, the average yearly pay for remote msp help desk in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What is a remote MSP Help Desk?

A Remote MSP (Managed Service Provider) Help Desk is a support service that assists businesses and their employees with IT-related issues from a remote location. These services typically include troubleshooting hardware and software problems, managing network connectivity, resolving user access issues, and providing general technical support. By operating remotely, MSP Help Desks can offer quick response times, 24/7 support, and scalable solutions to help organizations maintain smooth IT operations without the need for in-house support staff.

What are the key skills and qualifications needed to thrive as a remote MSP Help Desk technician?

To thrive as a Remote MSP Help Desk technician, you need strong troubleshooting skills, a solid understanding of networking, operating systems, and commonly supported software, typically backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft certifications. Familiarity with remote monitoring and management (RMM) tools, ticketing systems such as ConnectWise or ServiceNow, and remote desktop applications is crucial. Outstanding communication, patience, and time management are vital soft skills for effectively assisting users and prioritizing support requests. These skills and qualities ensure efficient problem resolution, high client satisfaction, and reliable technical support in a fast-paced, remote environment.

What are some common challenges faced by remote MSP Help Desk technicians and how can they be effectively managed?

Remote MSP Help Desk technicians often encounter challenges such as troubleshooting complex technical issues without onsite access, managing multiple client requests simultaneously, and maintaining clear communication across different time zones. To manage these challenges, it's important to utilize robust remote support tools, prioritize tickets efficiently, and establish strong written and verbal communication practices. Regular team check-ins and knowledge-sharing sessions also help technicians stay updated on best practices and new technologies, fostering a collaborative and supportive remote work environment.

What is the difference between Remote Msp Help Desk vs Remote IT Support Specialist?

AspectRemote Msp Help DeskRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (often similar)
Work EnvironmentManaged Service Provider (MSP) settings, client networksVarious industries, corporate or small business environments
Employer UsageMSPs providing remote support to multiple clientsCompanies or IT firms supporting internal or external clients
Search & Comparison IntentUnderstanding MSP-specific remote support rolesGeneral remote IT support roles in different settings

Remote Msp Help Desk and Remote IT Support Specialist roles share similar certifications and work environments, often involving remote troubleshooting and support. However, the Help Desk role is typically within MSPs supporting multiple clients, while IT Support Specialists may work directly for a single organization. Both roles require technical skills and customer service, but their employer types and client focus differ.

More about Remote Msp Help Desk jobs

What cities are hiring for Remote Msp Help Desk jobs?

Cities with the most Remote Msp Help Desk job openings:

What are the most commonly searched types of Msp Help Desk jobs?

The most popular types of Msp Help Desk jobs are:

What states have the most Remote Msp Help Desk jobs?

States with the most job openings for Remote Msp Help Desk jobs include:

What job categories do people searching Remote Msp Help Desk jobs look for?

The top searched job categories for Remote Msp Help Desk jobs are:

Remote Msp Help Desk jobs near you
Infographic showing various Remote Msp Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $61,892 per year, or $29.8 per hour.

Help Desk Technician

Mammoth Tech

Remote

$20.50 - $27.75/hr

Full-time

Re-posted 16 days ago

Job description

Location(s): REMOTE
Reports to: Helpdesk Supervisor
FLSA Type: Non-Exempt
HOURS: 5PM - 1AM EST.
ABOUT MAMMOTH TECH:
Mammoth Tech provides versatile and tech-savvy contact center and debt collections services for the world's largest brands. Some of our clients have included a Top-10 Global Restaurant Company, and a Top-15 U.S. Healthcare System. We specialize in many business process outsourcing efforts such as contact center work, IT as a Service, and debt collections.
We are a fast-paced, quickly growing company with a coast-to-coast presence, looking to expand multi-fold over the next few years. We currently have over 500 employees in 35 states. We maintain a network of subcontractor relationships that we routinely work with in another 8 locations.
POSITION SCOPE:
Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business.
DUTIES & RESPONSIBILITIES:
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products or services.
  • Record events and problems and their resolution in logs.
  • Follow-up and update customer status and information.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.
  • Identify and suggest possible improvements on procedures.
  • Other duties as assigned.

REQUIRED SKILLS/ABILITIES:
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite or related software.
  • Excellent organizational skills and attention to detail.
  • Excellent interpersonal skills.
  • Ability to explain technical information in understandable language to non-technical staff members.
  • Flexibility to work a variety of shifts with minimal notice
  • Available to work regular overtime
  • Proficiency with Windows Operating system and Thin Client environments
  • Excellent oral communication skills
  • Detail-oriented to keep detailed notes on tickets
  • Highly organized to keep Help desk tickets order
  • Ability to diagnose and resolve basic computer technical issues
  • Extremely motivated self-starter
  • Strong desire to learn
  • Ability to work as a Team member

QUALIFICATION/EDUCATION AND EXPERIENCES:
  • High School diploma or equivalent
  • 2+ years of experience working in a help desk environment

PHYSICAL REQUIREMENTS:
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • This position will be located in one of our offices and can be remote until the office reopens
  • This position will be required to work 5PM - 1 AM EST and possibly a rotating on call schedule.

Mammoth Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Mammoth Tech is an Affirmative Action/ Equal Opportunity Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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