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Remote Live Chat Operator Jobs (NOW HIRING)

Auxiant

Customer Service Specialist

Milwaukee, WI · On-site +1

$16.75 - $22.25/hr

Remote, Hybrid, or In Office Location for In Office or Hybrid: Cedar Rapids, IA, Madison, WI, or ... Answer provider phone, live chat, and secure email questions regarding claim status and benefits ...

Auxiant

Customer Service Specialist

Madison, WI · On-site +1

$17.25 - $22.75/hr

Remote, Hybrid, or In Office Location for In Office or Hybrid: Cedar Rapids, IA, Madison, WI, or ... Answer provider phone, live chat, and secure email questions regarding claim status and benefits ...

Auxiant

Customer Service Specialist

Cedar Rapids, IA · On-site +1

$16.75 - $22.25/hr

Remote, Hybrid, or In Office Location for In Office or Hybrid: Cedar Rapids, IA, Madison, WI, or ... Answer provider phone, live chat, and secure email questions regarding claim status and benefits ...

ChartSpan

LPN Inbound Care Coordinator I

$20.50/hr

Responding promptly to all incoming patient inquiries via phone, email, or live chat. * Outbound ... This position is fully remote. Equipment is provided. * This position operates in a professional ...

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$15.25 - $20.75/hr

... live chat. CSRs have excellent written and verbal communication skills and are savvy in working ... Remote

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How much do remote live chat operator jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for remote live chat operator in the United States is $23.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $27.16 per hour, depending on experience, location, and employer.

What does a typical workday look like for a Remote Live Chat Operator?

A typical day for a Remote Live Chat Operator involves managing multiple live chat conversations simultaneously, assisting customers with their questions, solving issues, and documenting each interaction within the company’s customer service system. You’ll often collaborate with team members or escalate complex cases to supervisors, but most interactions will be independently managed. The role usually follows a structured schedule, though shift flexibility may be available, and requires consistent focus to maintain quick response times. Regular communication with your remote team and ongoing training sessions are common, ensuring you stay up-to-date on products, services, and best practices.

What are the key skills and qualifications needed to thrive in the Remote Live Chat Operator position, and why are they important?

To thrive as a Remote Live Chat Operator, you need strong written communication skills, fast and accurate typing, and proficiency in using computers or customer service platforms, often proven by a high school diploma or equivalent. Familiarity with live chat software such as Zendesk, Intercom, or Freshdesk is beneficial, and previous customer service experience or certifications can be an advantage. Excellent problem-solving abilities, patience, and a customer-oriented attitude help candidates excel in this role. These skills are vital for promptly resolving inquiries, ensuring customer satisfaction, and maintaining productivity in a remote environment.

What is a Remote Live Chat Operator job?

A Remote Live Chat Operator is responsible for assisting customers through online chat platforms. They handle inquiries, provide support, and help resolve issues in real time, all while working from a remote location. This role requires strong typing skills, clear communication, and the ability to multitask efficiently. Many companies use live chat operators to improve customer service and enhance user experience.

More about Remote Live Chat Operator jobs
What cities are hiring for Remote Live Chat Operator jobs? Cities with the most Remote Live Chat Operator job openings:
What are the most commonly searched types of Live Chat Operator jobs? The most popular types of Live Chat Operator jobs are:
What states have the most Remote Live Chat Operator jobs? States with the most job openings for Remote Live Chat Operator jobs include:
What job categories do people searching Remote Live Chat Operator jobs look for? The top searched job categories for Remote Live Chat Operator jobs are:
Remote Live Chat Operator jobs near you
Infographic showing various Remote Live Chat Operator job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $49,279 per year, or $23.7 per hour.
Customer Service Specialist

Customer Service Specialist

Auxiant

Milwaukee, WI • On-site, Remote

$16.75 - $22.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Description


Work Arrangement: Remote, Hybrid, or In Office


Location for In Office or Hybrid: Cedar Rapids, IA, Madison, WI, or Milwaukee, WI


Auxiant's Mission Statement and Core Values

Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.

Core Values: Independent Solutions. REAL Results

Respect Empowerment Agility Leadership

Be part of a growing and prospering company as a Customer Service Specialist. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package.

Job Summary:

  • Handle incoming and outgoing phone calls from providers and members.
  • Handle incoming live chats via the website from providers and members.
  • Respond to emails via Auxiant secure email from providers.

Essential Functions:

  • Answer provider phone, live chat, and secure email questions regarding claim status and benefits
  • Assist with enrollee phone and live chat questions regarding claim status and benefits

Nonessential Functions:

  • Other duties as assigned or appropriate

Education/Qualifications:

  • Excellent phone skills/etiquette
  • Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key
  • Qiclink experience
  • Previous call center experience preferred
  • Excellent verbal and written communication skills
  • Proven experience in a professional office environment
  • Proven customer service experience required
  • Medical insurance background preferred
  • High school diploma or equivalent and 1-2 years related experience.

*Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more

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