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Remote Live Chat Operator Jobs (NOW HIRING)

Warnerbros

Director, Remote Productions

Atlanta, GA · Remote

The Live Remote Sports Director is the creative and technical authority in the production truck on ... EVS operators, and league/team media relations-to ensure seamless execution. * Think forward ...

Orion Lending

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Mortgage Broker Support Specialist (remote)

Orange, CA · Remote

$24 - $26/hr

... live chat. The number one goal of this role is to enable customer success. Reporting to the VP of Strategy, you'll continuously grow and develop skills, driving our standards of quality through ...

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Remote Live Chat Operator information

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How much do remote live chat operator jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for remote live chat operator in the United States is $23.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $27.16 per hour, depending on experience, location, and employer.

What does a typical workday look like for a Remote Live Chat Operator?

A typical day for a Remote Live Chat Operator involves managing multiple live chat conversations simultaneously, assisting customers with their questions, solving issues, and documenting each interaction within the company’s customer service system. You’ll often collaborate with team members or escalate complex cases to supervisors, but most interactions will be independently managed. The role usually follows a structured schedule, though shift flexibility may be available, and requires consistent focus to maintain quick response times. Regular communication with your remote team and ongoing training sessions are common, ensuring you stay up-to-date on products, services, and best practices.

What are the key skills and qualifications needed to thrive in the Remote Live Chat Operator position, and why are they important?

To thrive as a Remote Live Chat Operator, you need strong written communication skills, fast and accurate typing, and proficiency in using computers or customer service platforms, often proven by a high school diploma or equivalent. Familiarity with live chat software such as Zendesk, Intercom, or Freshdesk is beneficial, and previous customer service experience or certifications can be an advantage. Excellent problem-solving abilities, patience, and a customer-oriented attitude help candidates excel in this role. These skills are vital for promptly resolving inquiries, ensuring customer satisfaction, and maintaining productivity in a remote environment.

What is a Remote Live Chat Operator job?

A Remote Live Chat Operator is responsible for assisting customers through online chat platforms. They handle inquiries, provide support, and help resolve issues in real time, all while working from a remote location. This role requires strong typing skills, clear communication, and the ability to multitask efficiently. Many companies use live chat operators to improve customer service and enhance user experience.

More about Remote Live Chat Operator jobs
What cities are hiring for Remote Live Chat Operator jobs? Cities with the most Remote Live Chat Operator job openings:
What are the most commonly searched types of Live Chat Operator jobs? The most popular types of Live Chat Operator jobs are:
What states have the most Remote Live Chat Operator jobs? States with the most job openings for Remote Live Chat Operator jobs include:
What job categories do people searching Remote Live Chat Operator jobs look for? The top searched job categories for Remote Live Chat Operator jobs are:
Remote Live Chat Operator jobs near you
Infographic showing various Remote Live Chat Operator job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $49,279 per year, or $23.7 per hour.

Customer Success Specialist

Shopventory Inc., DBA Thrive

Denver, CO • On-site, Remote

$50K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

At Thrive Inventory, our mission is simple: help businesses thrive.
We provide powerful inventory management, purchasing, reporting, and analytics software that empowers retailers and online businesses to make smarter, data-driven decisions. From purchasing and receiving products to inventory control, forecasting, sales reporting, and business insights, our platform helps customers save time, reduce costs, and grow with confidence.
Our customers span a wide variety of industries, including retail stores, restaurants, breweries, wineries, liquor stores, smoke shops, salons, boutiques, vacation resorts, and many other businesses that rely on accurate inventory and actionable reporting.
About the Role:
Our Customer Success team is dedicated to delivering an exceptional customer experience by helping our customers get the most value from Thrive Inventory. We believe great customer success is about building relationships, solving problems, and empowering businesses to succeed.
As a Customer Success Specialist, you'll serve as a trusted advisor and product expert, guiding customers through onboarding, answering questions, resolving issues, providing product education, and identifying opportunities to help customers maximize the value of their Thrive subscription. You'll work closely with customers through email, live chat, phone, and virtual meetings to ensure they are successful at every stage of their journey.
What You'll Do
  • Deliver exceptional customer support through phone, email, live chat, and virtual meetings.
  • Build strong relationships with customers and become a trusted product expert.
  • Guide customers through onboarding and adoption of Thrive Inventory.
  • Troubleshoot product questions and work with internal teams to resolve customer issues.
  • Educate customers on features, best practices, and workflows to help them achieve their business goals.
  • Proactively identify opportunities to improve customer engagement, adoption, and retention.
  • Monitor customer health and provide strategic recommendations to maximize product value.
  • Advocate for customers by sharing feedback with our Product and Engineering teams.
  • Maintain detailed customer records and follow up to ensure successful issue resolution.
  • Contribute to our Help Center and internal documentation as needed.

Requirements
  • 2+ Years of SaaS B2B experience
  • Excellent written and verbal communication skills.
  • A passion for helping customers succeed.
  • Strong problem-solving and critical-thinking abilities.
  • Ability to learn new software quickly and explain technical concepts in a simple, customer-friendly way.
  • Highly organized with strong attention to detail.
  • Self-motivated and comfortable working independently in a remote environment.
  • Ability to manage multiple priorities while maintaining a positive customer experience.
  • Experience in customer success, customer support, account management, retail, inventory management, or point-of-sale systems is a huge plus.

Bonus points:
- Spanish Speaker
Why Join Thrive Inventory?
  • Fully remote position with a collaborative and supportive team.
  • Opportunity to make a meaningful impact on thousands of growing businesses.
  • Work with an innovative software platform that continues to evolve with customer needs.
  • Competitive compensation.
  • Opportunities for professional growth and development.
  • Be part of a company that genuinely values customer success and employee collaboration.

Benefits
  • Medical Coverage
  • Dental Care
  • Eye Care
  • 401(k) Savings Plan with Discretionary Match
  • Fifteen (15) Paid Days Off First Year of Service
  • Twenty (20) Paid Days Off after 1 Year Anniversary
  • Nine (9) Paid Holidays
  • Recruitment Referral Bonus
  • Stock Options
  • Fully remote
  • Company provided computer & equipment

Compensation Range: $50,000-$65,000 DOE

Apply