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Remote Live Chat Operator Jobs (NOW HIRING)

Customer Care Specialist - Remote NJ

$17.50 - $23/hr

Serve as the first point of contact for customer support (primarily via email, phone, and live chat ... Remote, paid training, no cold calling, flexible schedule, high income potential, and career growth ...

Customer Service Representative - Remote

$16.50 - $22.25/hr

Customer Service Representative - Remote We are looking for a Customer Service Representative. This ... Strong customer service skills including live chat, email, and phone * Adept in utilizing multiple ...

Customer Experience Associate

Manhattan, NY · On-site +1

$60K - $70K/yr

Remote - USA Reporting To: Customer Success Manager Compensation: $60,000 - $70,000 / year ... You'll answer questions over email and live chat, help users navigate the product, and use internal ...

Remote - USA Reporting To: Customer Success Manager Compensation: $60,000 - $70,000 / year ... You'll answer questions over email and live chat, help users navigate the product, and use internal ...

Responding promptly to all incoming patient inquiries via phone, email, or live chat. * Outbound ... This position is fully remote. Equipment is provided. * This position operates in a professional ...

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Remote Live Chat Operator information

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$6

$23

$54

How much do remote live chat operator jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote live chat operator in the United States is $23.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $27.16 per hour, depending on experience, location, and employer.

What does a remote live chat operator do?

A typical day for a Remote Live Chat Operator involves managing multiple live chat conversations simultaneously, assisting customers with their questions, solving issues, and documenting each interaction within the company’s customer service system. You’ll often collaborate with team members or escalate complex cases to supervisors, but most interactions will be independently managed. The role usually follows a structured schedule, though shift flexibility may be available, and requires consistent focus to maintain quick response times. Regular communication with your remote team and ongoing training sessions are common, ensuring you stay up-to-date on products, services, and best practices.

What are the key skills and qualifications needed to thrive as a remote live chat operator?

To thrive as a Remote Live Chat Operator, you need strong written communication skills, fast and accurate typing, and proficiency in using computers or customer service platforms, often proven by a high school diploma or equivalent. Familiarity with live chat software such as Zendesk, Intercom, or Freshdesk is beneficial, and previous customer service experience or certifications can be an advantage. Excellent problem-solving abilities, patience, and a customer-oriented attitude help candidates excel in this role. These skills are vital for promptly resolving inquiries, ensuring customer satisfaction, and maintaining productivity in a remote environment.

What is a remote live chat operator?

A Remote Live Chat Operator is responsible for assisting customers through online chat platforms. They handle inquiries, provide support, and help resolve issues in real time, all while working from a remote location. This role requires strong typing skills, clear communication, and the ability to multitask efficiently. Many companies use live chat operators to improve customer service and enhance user experience.

More about Remote Live Chat Operator jobs
What cities are hiring for Remote Live Chat Operator jobs? Cities with the most Remote Live Chat Operator job openings:
What are the most commonly searched types of Live Chat Operator jobs? The most popular types of Live Chat Operator jobs are:
What states have the most Remote Live Chat Operator jobs? States with the most job openings for Remote Live Chat Operator jobs include:
Infographic showing various Remote Live Chat Operator job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $49,279 per year, or $23.7 per hour.

$90/hr

Part-time

Posted 29 days ago


Job description

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission to get therapy into the hands of everyone!
We're looking for a part-time, bilingual contract Therapist (Independent Contract Provider) who is passionate about reaching individuals who need mental healthcare but lack easy access to it. This role is perfect for those seeking the opportunity to work with a diverse client base while enjoying the flexibility and rewards of private practice-without the hassle of administrative work. Let Talkspace handle the insurance billing, marketing, and administrative costs, so you can create your own schedule and focus fully on providing impactful care!
We are currently hiring licensed providers in all states within the United States except FL, MA, MI, TX, VT. Providers licensed in NC will be required to provide at least 10 hours of availability during evenings or weekends. No minimum hour requirement applies to providers in all other states.
What you'll do:
  • Treat clients remotely in your state(s) of licensure on the secure (HIPAA compliant) Talkspace platform
  • Conduct client sessions using video, audio, and live messaging services
  • Respond to asynchronous client messages each week, in a timely manner
  • Complete your required clinical documentation after each client session
  • Provide therapy services in English and one or more additional languages

About you
  • Current license to practice independently without supervision in your state(s) of licensure
    • Note: Associate licensed providers who require supervision are not eligible for this role
  • Individual professional malpractice liability insurance policy
  • Individual NPI number
  • Comfortable learning new online tools and technology
  • Reliable internet connection and video-capable device

Perks
  • Clients Ready for You: Talkspace provides new client referrals
  • Flexible Schedule: Set your own schedule with no minimum requirement for your weekly hours or caseload size
  • No Membership Fees: No provider fees
  • Accept Insurance Without Hassle: Talkspace will take care of all aspects of client insurance including credentialing, billing, and claims
  • Everything in One Place: Sessions, clinical documentation, resources, and compensation tracking on one platform
  • Fully Paid Training: Master the Talkspace platform before your first session
  • Clinical Support: Provider Support and IT teams available for any technical or platform related questions
  • Free CEUs: NBCC and ASWB accredited continuing education credits via Talkspace-provided Learning Communities
  • Health Perks: Access Stride Health to support your health and financial well-being

Compensation
  • Compensation for sessions is determined by the state in which your client resides. Rates for shorter live sessions (30- and 45-minute) are prorated.
    • CA: $90 per hour for live chat, audio, or video sessions (this rate is prorated for 45 and 30 minute sessions)
    • DC, MA, MD, NY, VA, WA: $78 per hour for live chat, audio, or video sessions (this rate is prorated for 45 and 30 minute sessions)
    • All other states: $70 per hour for live chat, audio, or video sessions (this rate is prorated for 45 and 30 minute sessions)
  • Additional compensation for asynchronous messaging
  • Earn a new client engagement bonus, varying by plan type

Please note: If you treat clients in multiple states, different rates will apply accordingly. Rates could be subject to change and may vary over time based on the market and shifts in demand.
Why Talkspace
Talkspace is a leading virtual behavioral healthcare provider committed to helping people lead healthier, happier lives through access to high-quality mental healthcare. At Talkspace, we believe that mental healthcare is core to overall health and should be available to everyone.
Talkspace pioneered the ability to text with a licensed therapist from anywhere and now offers a comprehensive suite of mental health services, including therapy for individuals, teens, and couples, as well as psychiatric treatment and medication management (18+). With Talkspace's core therapy offerings, members are matched with one of thousands of licensed therapists within days and can engage in live video, audio, or chat sessions, and/or unlimited asynchronous text messaging sessions.
All care offered at Talkspace is delivered through an easy-to-use, fully-encrypted web and mobile platform that meets HIPAA, federal, and state regulatory requirements. More than 151 million Americans have access to Talkspace through their health insurance plans, employee assistance programs, our partnerships with leading healthcare companies, or as a free benefit through their employer, school, or government agency.
EQUAL OPPORTUNITY EMPLOYER
Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don't meet every qualification or if your path has been nontraditional - such as not completing a formal degree program, taking a career break, or having a prior criminal record - if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.
Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace?
Diversity
Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.
Equity
Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.
Inclusion
Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.
Belonging
Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.