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Remote Itil Trainer Jobs (NOW HIRING)

CWPS

Corporate IT Support Technician

$22 - $30.25/hr

Respond to user-reported issues via phone, email, and remote support tools while following ... Participate in training and certification programs to expand technical knowledge and capabilities.

Red River Technology

Corporate IT Support Technician

$22 - $30.25/hr

Respond to user-reported issues via phone, email, and remote support tools while following ... Participate in training and certification programs to expand technical knowledge and capabilities.

ASM Research

Systems Administration Lead

... remote support when appropriate. * Serve as the primary escalation point for complex issues ... Strong understanding of ITIL principles, incident management best practices, and use of incident ...

Apex Informatics

IT BUSINESS ANALYST

Required Skills & Experience: -Experience with ITIL (Information Technology Infrastructure Library ... Requirements: - High School/GED and 4 years of business analyst training/certification and ...

Devoteam

Data & AWS DevSecOps (100% Remote)

Alexis, NC · On-site +1

$59.75 - $76.75/hr

  • Medical

Knowledge of ITIL processes and Agile methodologies such as Scrum and Kanban. * Ability to act as a ... Career development and professional growth , with access to training, certifications and annual ...

New

UNISSANT

Training Team Leader 2

Washington, DC · On-site +1

Desired certifications may include instructional design, learning technology, ITIL, Microsoft, or ... Work may be performed at Government facilities, remote locations, or approved employee work ...

Unissant

Training Team Leader 2

Washington, DC · Remote

Desired certifications may include instructional design, learning technology, ITIL, Microsoft, or ... Work may be performed at Government facilities, remote locations, or approved employee work ...

Yochana IT

IFS 7 Application Support

Miami, FL · Remote

Job Title- IFS 7 Application Support Location - Remote - USA Contract - 1+ year Key ... Training: Delivering user training, creating training materials, and ensuring users are properly ...

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Remote Itil Trainer information

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How much do remote itil trainer jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote itil trainer in the United States is $25.27, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $28.85 per hour, depending on experience, location, and employer.

What is the difference between Remote Itil Trainer vs Remote Scrum Master?

AspectRemote Itil TrainerRemote Scrum Master
CertificationsITIL certifications, training credentialsScrum Master certifications (CSM, PSM)
Work EnvironmentOnline training sessions, workshopsFacilitating Agile teams remotely
Industry UsageIT service management, consulting firmsSoftware development, IT projects

Both roles often require certifications and involve online collaboration. While the Remote Itil Trainer focuses on delivering ITIL training and certifications, the Remote Scrum Master facilitates Agile processes within teams. They share similar remote work environments but serve different industry needs and skill sets.

More about Remote Itil Trainer jobs

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What are the most commonly searched types of Itil Trainer jobs?

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Remote Itil Trainer jobs near you
Infographic showing various Remote Itil Trainer job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $52,554 per year, or $25.3 per hour.

MSP Service Desk Manager (Remote)

Red Cup IT, Inc.

Los Angeles, CA • Remote

Full-time

Re-posted 4 days ago

Job description

We are looking for an MSP Service Desk Manager is responsible for leading the service desk team, overseeing daytoday support operations, and ensuring consistent, highquality service delivery to all managed services clients. They own the service desk processes, metrics, and escalation paths to maintain SLA compliance and an excellent enduser experience.

Key Responsibilities
  • Lead, coach, and develop a team of Level 13 service desk technicians, including hiring, training, scheduling, performance management, and mentoring.
  • Oversee daily service desk operations, including ticket intake, assignment, prioritization, escalation, and resolution across all client environments.
  • Maintain and improve SLA compliance by monitoring queues, workloads, and response/resolution times, and by implementing corrective actions when needed.
  • Design, implement, and continuously refine service desk processes, including incident, request, problem, and change handling aligned with ITIL/ITSM best practices.
  • Act as the primary escalation point for complex or highimpact incidents, including security events and major outages, coordinating internal and vendor resources to restore service quickly.
  • Manage customer communications for critical incidents and dissatisfied clients; handle complaints, reset expectations, and drive longterm customer satisfaction.
  • Develop, maintain, and enforce documentation for standard operating procedures, knowledge base articles, and onboarding/offboarding processes for both staff and clients.
  • Monitor and analyze service desk metrics and trends (ticket volume, categories, aging, first contact resolution, CSAT, etc.) and provide regular reports to leadership with recommendations for improvement.
  • Coordinate closely with project, NOC, security, and account management teams to ensure smooth handoffs, effective change/release activities, and alignment with client roadmaps and agreements.
  • Ensure effective use, configuration, and governance of RMM, PSA, and related ITSM tools used for ticketing, monitoring, documentation, and reporting.
  • Drive a culture of continuous improvement, standardization, and automation to increase efficiency and reduce recurring incidents.
Qualifications
  • 35+ years of experience in an MSP or similar managed services environment, including prior handson service desk/support experience.
  • 2+ years in a leadership or supervisory role managing a technical support/service desk team.
  • Strong understanding of ITSM/ITIL processes (incident, problem, change, request); ITIL certification is preferred.
  • Broad technical knowledge of Windows Server/AD, Microsoft 365, networking fundamentals, endpoint management, backup/DR, and common MSP toolsets (RMM/PSA).
  • Proven ability to manage SLAs, handle escalations, and communicate clearly with both technical and nontechnical stakeholders, including executives and end users.
  • Strong analytical, organizational, and leadership skills, with demonstrated success using metrics and feedback to improve operations.
Core Competencies
  • People leadership and coaching
  • Customer service and conflict resolution
  • Process design and continuous improvement
  • Incident and major incident management
  • Time management and prioritization in a highvolume MSP environment