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Virtual Itil Trainer Jobs (NOW HIRING)

eCIFM Solutions Inc.

ServiceNow Trainer

San Ramon, CA

Trainers may conduct in-person or virtual and train the trainer sessions; create training materials ... Understanding of ITIL foundation or ITIL certified. Deliverables * Develop a training curriculum to ...

eCIFM Solutions Inc.

ServiceNow Trainer

San Ramon, CA · On-site +1

$80K/yr

Facilitate live (virtual and in-person) ServiceNow training for technical and non-technical ... Understanding of ITIL foundation or ITIL certified. Deliverables * Develop a training curriculum to ...

Nordic

$39.75 - $53/hr

Ensures training aligns with ITIL practices, security/compliance requirements (e.g., HIPAA where ... Experience in developing, delivering and assessing success of classroom and/or virtual training ...

UNC Health

Citrix / Azure Virtual Desktop Architect

... education, training and experience). • If a Bachelor's degree: Five (5) years of relevant ... such as ITIL, Citrix, or Microsoft Azure certifications. Company : Our mission is to improve the ...

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How much do virtual itil trainer jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for virtual itil trainer in the United States is $25.27, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $28.85 per hour, depending on experience, location, and employer.

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Infographic showing various Virtual Itil Trainer job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 11% Part Time, and 4% Contract. Highlights an 44% Physical, 2% Hybrid, and 54% Remote job distribution, with an average salary of $52,554 per year, or $25.3 per hour.

ServiceNow Trainer

eCIFM Solutions Inc.

San Ramon, CA

Full-time

Re-posted 28 days ago

Job description

Job Description

A ServiceNow Trainer is responsible for educating individuals and teams on how to effectively use the ServiceNow platform. They design, develop, and deliver training programs, covering topics such as IT service management (ITSM), workflows, and automation. Trainers may conduct in-person or virtual and train the trainer sessions; create training materials; and assess learner progress. Their goal is to ensure users can efficiently utilize ServiceNow to improve business processes.

Primary Responsibilities

  • Facilitate live (virtual and inperson) ServiceNow training for technical and nontechnical audiences.
  • Deliver targeted training on new features, portals, workflows, and catalog items.
  • Produce and maintain highquality training videos, instructor guides, reference guides, and job aids.
  • Identify training gaps using customer feedback and Knowledge Article trends, and recommend improvements.
  • Maintain training materials in both digital and print formats to support broad accessibility.
  • Ensure training programs evolve to meet new requirements by identifying and implementing efficiency and effectiveness enhancements.
  • Collaborate with product owners, developers, and stakeholders to ensure training aligns with new releases and platform enhancements.

Qualifications

  • Hands on experience using the ServiceNow platform
  • 3+ years facilitating tailored in person, virtual and train the trainer training
  • 3+ years drafting user documentation (Knowledge Articles, user guides, process guides, job aids)
  • Strong verbal and written communication skills for training diverse audiences
  • Ability to simplify complex technical concepts into accessible training materials
  • Experience collaborating with cross functional teams to refine training requirements and content
  • Possess excellent customer service skills
  • Ability to multi-task and self-assign work in a fast-paced environment.
  • Understanding of ITIL foundation or ITIL certified.

Deliverables

  • Develop a training curriculum to include module-by-module breakdown with learning objectives, prerequisites, and outcomes and suggested session length and sequence for each module.
  • Create training materials that include PowerPoint/Google Slides decks with visuals and examples, hands-on exercise guides and lab instructions (where appropriate), video tutorials for complex workflows or configurations and cheat sheets for quick reference.
  • Design a Performance Analytics training package to include step-by-step guide to creating dashboards and widgets; sample datasets/mock scenarios for practice; and best practices for data visualization and reporting.
  • Generate a Train-the-Trainer Program
  • Provide Post-Training Support in the form of Q&A session recordings or FAQs, follow-up email or portal access for learners, feedback collection and analysis for future updates.
  • Centralize library of all training assets (Confluence, SharePoint, or LMS) with version control and change logs for updates.

Work Location: Remote

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