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Systems Administrator, Operations 24x7 Support Technician

The Systems Administrator, working as an Operations 24x7 Support Technician, is a mission-essential teammate that actively provides tier 2+ Network & Infrastructure AQL/SLA Compliance and support of data center & user facing systems in an enterprise environment. Systems include but are not limited to: Virtual infrastructure (drive space management, high availability systems, etc), Unix/Linux systems, Microsoft Windows systems, Data Center LAN, Storage solutions, Oracle & SQL database and other high priority systems in support of critical CONUS and OCONUS operations. Ensures 99.99% uptime of enterprise systems in a 24/7 mission critical environment. The Operations Support Technician also provides oversight of the incident management process and the change execution process. The daily tasks are described as follows:

• Conducting real-time, pro-active SLA Compliance monitoring of compute, cloud and network resources across the enterprise.
• Responding, triaging, and troubleshooting system alerts indicating issues with data center components.
• Conducting hands-on administration and triage of virtual machines, hosts, and other IT devices via vCenter and other virtualized management interfaces. Administration consists of, but is not limited to: assessing all virtual resources, consoling into virtual machines, triaging virtual server issues, and restarting virtual machines.
• Providing first contact response and initial resolution for all associated, technical engineering lanes within the environment.
• Accurately log, ticket, and own/escalate incidents resulting from infrastructure events.
• Managing and tracking execution of authorized changes throughout the Change Management life cycle.
• Troubleshooting, accurately tracking and resolving assigned incidents.
• Creating and tracking trend reports.
• Creating and maintaining standard operating procedures and operational reporting protocol for the purpose of communicating system and network health with upper management, government customers, mission partners, service providers, and agency executives.
• Maintaining extremely accurate, high level reporting of all issues.
• Connectivity monitoring and SLA Compliance of cloud-based systems.
• Provisioning thin client software.
• Actively contributing to continual improvement of IT Operations and processes.

How would we describe our new teammate? The ideal candidate is a skilled and trustworthy teammate that exhibits the attributes of professionalism, integrity, effective communication, trainability, and a high level of attentiveness. We would love to work with a teammate that is willing to stay coachable, grow, and always willing to help the team. Working in a 24x7, mission-essential Operations environment, our new teammate should be ready and willing to be punctual and present to help the customer on a consistent basis. A teammate that has a positive attitude that exudes "How can I help or make things better?" rather than "That isn't my job" is an absolute plus. Additionally, we're also looking for the following:

• Effective investigation, triage, and troubleshooting of tier 2+ issues in a virtual environment.
• Thrives in medium to high complexity environments, demonstrating excellent problem-solving skills and adaptability.
• Exceptionally keen attention to detail.
• Has an eye for innovation and constantly looks for ways to make the delivery of service more efficient.
• Has a deep understanding of enterprise-wide, operational awareness and the interconnection between systems and the mission at-large.
• Understands the extreme importance of timeliness and dependability, especially in a mission-essential function.

What level of Education, Certification and Experience are ideal?

• Bachelor's Degree in Computer Science, Information Technology, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• 3+ years of experience in systems administration.
• Must meet current DoD 8140 IAT Level II requirements or higher.
• Working knowledge and understanding of the ITIL V4 framework with the intent of attaining ITIL V4 Foundations certification.
• Willingness to technically develop and gain additional technical certification is a must.
• Highly Desired hands-on experience in the following areas:
• Virtual host and Server administration. Experience with Linux-based operating systems is a plus.
• Hands-on administration within a virtualized environment.
• Enterprise-level monitoring suites/software (i.e. BMC BPPM/TrueSight, HP NNM, Splunk, WhatsUp Gold, Nagios, etc.)
• Maintaining detailed, operational awareness of various cross-functional, technical disciplines.
• Working experience with ITSM software suites, preferably ServiceNow.
• Must be eligible for a Top Secret/SCI clearance (with the ability maintain a CI poly)

Location: Springfield, VA (Customer Location) US Citizenship Required