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Remote Crisis Text Line Jobs (NOW HIRING)

Solari

Crisis Specialist I

Tempe, AZ · Remote

Remote - Must live in Arizona Positions are full-time with opportunities for shift differential ... text or chat to effectively coordinate care and resolve crisis situations; operates with accuracy ...

Vibrant Emotional Health

Crisis Counselor

$30.22 - $32/hr

Remote Schedule: Full-time; Mornings, Evenings, Overnights, and Weekends Vibrant Emotional Health ... Crisis Counselors interact with clients through SMS text messaging, web chat and/or calls. Duties ...

ProtoCall Services

$24.35 - $26.35/hr

Fully Remote in Maryland Who We Are: Protocall Services is a national leader in crisis intervention ... via text, or through other methods of interaction, providing support with empathy and ...

Contact Care Line

Bilingual Crisis Counselor

$18 - $24/hr

Position Summary CONTACT Care Line is East Tennessee's first crisis hotline. Our 988 Crisis Program provides text and phone-based support for individuals experiencing emotional distress or suicidal ...

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Remote Crisis Text Line information

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$10

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How much do remote crisis text line jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for remote crisis text line in the United States is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Crisis Text Line Counselor, and why are they important?

To thrive as a Remote Crisis Text Line Counselor, you need strong active listening, emotional intelligence, and crisis intervention skills, often supported by completion of specialized training in crisis support. Familiarity with digital communication platforms and adherence to confidentiality protocols are essential. Compassion, resilience, and the ability to remain calm under pressure are critical soft skills in this role. These skills ensure that counselors can provide effective support to individuals in crisis, maintain professional boundaries, and contribute to positive outcomes during high-stress interactions.

What is a Remote Crisis Text Line counselor?

A Remote Crisis Text Line counselor is a trained volunteer or professional who provides emotional support, crisis intervention, and resources to individuals in distress through text messaging. They work remotely, allowing them to assist people from anywhere with an internet connection. Counselors respond to texters experiencing a variety of mental health challenges, such as anxiety, depression, or suicidal thoughts, and guide them to de-escalate their situation and find appropriate help. This role requires empathy, active listening skills, and the ability to remain calm under pressure.

What are some common challenges faced by Remote Crisis Text Line counselors, and how can they be managed?

Remote Crisis Text Line counselors often encounter emotionally intense conversations and may feel challenged by the need to provide effective support without face-to-face interaction. Managing emotional boundaries and self-care is essential to avoid burnout. Counselors benefit from regular supervision, team debriefings, and access to mental health resources provided by the organization. Staying connected with fellow counselors through online platforms also helps foster a supportive work environment and encourages shared learning.

What is the difference between Remote Crisis Text Line vs Remote Crisis Counselor?

AspectRemote Crisis Text LineRemote Crisis Counselor
CredentialsTraining in crisis intervention, mental health awarenessSimilar training in crisis management, mental health certifications often preferred
Work EnvironmentOnline, remote text-based platformRemote, often via phone or chat platforms
Employer & IndustryNonprofit organizations, mental health servicesHealthcare providers, mental health agencies
Search & Comparison IntentHigh overlap in crisis intervention roles, text-based supportSimilar roles in mental health support, differing in communication mode

Both roles involve providing mental health support remotely, with the main difference being the communication mode—text-based for Remote Crisis Text Line and often voice or chat for Remote Crisis Counselor. They share similar training requirements and are employed in mental health organizations, making them closely related in the crisis intervention field.

More about Remote Crisis Text Line jobs
What cities are hiring for Remote Crisis Text Line jobs? Cities with the most Remote Crisis Text Line job openings:
What are the most commonly searched types of Crisis Text Line jobs? The most popular types of Crisis Text Line jobs are:
What states have the most Remote Crisis Text Line jobs? States with the most job openings for Remote Crisis Text Line jobs include:
What job categories do people searching Remote Crisis Text Line jobs look for? The top searched job categories for Remote Crisis Text Line jobs are:
Remote Crisis Text Line jobs near you
Infographic showing various Remote Crisis Text Line job openings in the United States as of May 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,816 per year, or $18.7 per hour.

Crisis Counselor (Remote Contractor Work, United States)

Gaggle

Gainesville, FL • On-site, Remote

$19.75 - $25.50/hr

Contractor

Posted 21 days ago

Job description

Description
Gaggle has been supporting student safety and well-being for more than 20 years and is currently serving 5.2 million students. We help K-12 districts manage student safety on school-provided technology, offer tele-therapy to students and staff and we've helped hundreds of districts avoid tragedies and save lives.
Gaggle is in the phase of building our Crisis Counselor team. We are seeking Independent Contractors for positions of Crisis Counselor. This contract work allows you the flexibility to work within the constraints of your own schedule. The Gaggle ReachOut team offers a 24x7 service that is used to support students in crisis situations. As an Independent Contractor, you would be supporting Gaggle's work in making a positive impact on the lives of K-12 students.
Requirements:
  • Crisis Help Line experience and certification preferred
  • Background in crisis management/de-escalation, mental health and/or social services
  • Counseling or coaching experience
  • Excel at empathetic listening, building strong rapport through text-based chat, and providing compassionate support during someone's mental, emotional, or relational challenges.
  • Experience using various computer and web-based applications in a professional environment
  • Ability to exhibit tolerance of and respect for others' opinions
  • Adaptability to change
  • Ability to work independently; experience working as an Independent Contractor preferred
  • Access to high-speed internet (satellite is not acceptable)
  • Access to a computer, Chromebook, or laptop (tablets/phones are not acceptable)
  • Experience with Slack or other business-based chat applications is a plus
  • Must be comfortable in an ambiguous start-up environment, as process improvements continue to be implemented
  • Strong technology skills
  • Be flexible to sign up for shifts to cover the crisis line 24/7. We will work with you on your availability to support kids in need. Multiple shifts and options are available.

Additional Considerations:
  • The non-renewing, Independent Contractor assignment is not guaranteed for any length of time, workloads and hours will vary
  • Gaggle is in the process of partnering with school districts for this service, as a result, we will need flexibility from anyone accepting this contract with both start date and scheduling.
  • Contracts can be terminated at any time
  • There is potential for contract renewal depending on workflow and personal ability to fulfill responsibilities outlined above
  • Because Gaggle strives to enter into contract agreements with Independent Contractors who contribute to Gaggle's mission of student safety, criminal background checks are required for all prospective Independent Contractors - this screening includes, but is not limited to, both a National Criminal and National Sex Offender Registry check
  • 100% remote work

Please make sure to follow the application instructions at the bottom that include applying at this link directly:
https://recruiting.myapps.paychex.com/AppOne/MainInfoReq.asp?ReqID=5246496
Job Type: Contract
Diversity, Equity, and Inclusion
At Gaggle, a diverse, inclusive, and equitable workplace is one where all employees and customers, whatever their gender, race, ethnicity, national origin, age, sexual orientation, identity, education, or disability, feel valued and respected. We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites. We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard. We're committed to maintaining an inclusive environment with equitable treatment for all.
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.

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