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Remote Crisis Text Line Jobs (NOW HIRING)

Solari

Peer Support Specialist - Remote

Denver, CO · Remote

$19.66 - $21.69/hr

Remote full-time opportunity to work from home - Applicants must live in Colorado Work Schedule (2 ... Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona ...

Solari

Peer Support Specialist - Remote

Denver, CO · On-site +1

$19.66 - $21.69/hr

Remote full-time opportunity to work from home - Applicants must live in Colorado Work Schedule (2 ... Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona ...

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Remote Crisis Text Line information

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$10

$18

$25

How much do remote crisis text line jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for remote crisis text line in the United States is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Crisis Text Line Counselor, and why are they important?

To thrive as a Remote Crisis Text Line Counselor, you need strong active listening, emotional intelligence, and crisis intervention skills, often supported by completion of specialized training in crisis support. Familiarity with digital communication platforms and adherence to confidentiality protocols are essential. Compassion, resilience, and the ability to remain calm under pressure are critical soft skills in this role. These skills ensure that counselors can provide effective support to individuals in crisis, maintain professional boundaries, and contribute to positive outcomes during high-stress interactions.

What is a Remote Crisis Text Line counselor?

A Remote Crisis Text Line counselor is a trained volunteer or professional who provides emotional support, crisis intervention, and resources to individuals in distress through text messaging. They work remotely, allowing them to assist people from anywhere with an internet connection. Counselors respond to texters experiencing a variety of mental health challenges, such as anxiety, depression, or suicidal thoughts, and guide them to de-escalate their situation and find appropriate help. This role requires empathy, active listening skills, and the ability to remain calm under pressure.

What are some common challenges faced by Remote Crisis Text Line counselors, and how can they be managed?

Remote Crisis Text Line counselors often encounter emotionally intense conversations and may feel challenged by the need to provide effective support without face-to-face interaction. Managing emotional boundaries and self-care is essential to avoid burnout. Counselors benefit from regular supervision, team debriefings, and access to mental health resources provided by the organization. Staying connected with fellow counselors through online platforms also helps foster a supportive work environment and encourages shared learning.

What is the difference between Remote Crisis Text Line vs Remote Crisis Counselor?

AspectRemote Crisis Text LineRemote Crisis Counselor
CredentialsTraining in crisis intervention, mental health awarenessSimilar training in crisis management, mental health certifications often preferred
Work EnvironmentOnline, remote text-based platformRemote, often via phone or chat platforms
Employer & IndustryNonprofit organizations, mental health servicesHealthcare providers, mental health agencies
Search & Comparison IntentHigh overlap in crisis intervention roles, text-based supportSimilar roles in mental health support, differing in communication mode

Both roles involve providing mental health support remotely, with the main difference being the communication mode—text-based for Remote Crisis Text Line and often voice or chat for Remote Crisis Counselor. They share similar training requirements and are employed in mental health organizations, making them closely related in the crisis intervention field.

More about Remote Crisis Text Line jobs
What cities are hiring for Remote Crisis Text Line jobs? Cities with the most Remote Crisis Text Line job openings:
What are the most commonly searched types of Crisis Text Line jobs? The most popular types of Crisis Text Line jobs are:
What states have the most Remote Crisis Text Line jobs? States with the most job openings for Remote Crisis Text Line jobs include:
What job categories do people searching Remote Crisis Text Line jobs look for? The top searched job categories for Remote Crisis Text Line jobs are:
Remote Crisis Text Line jobs near you
Infographic showing various Remote Crisis Text Line job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,816 per year, or $18.7 per hour.
988 Chat/Text Representative (Remote - MUST ALREADY LIVE in the Tampa Bay, FL area)

988 Chat/Text Representative (Remote - MUST ALREADY LIVE in the Tampa Bay, FL area)

First Contact

Clearwater, FL • Remote

$25/hr

Full-time

Re-posted 2 days ago

Job description

***Must already live in the Tampa Bay, Florida, area to be eligible for this role***

***Training for this position will be in person at our Clearwater administrative office for three weeks*** 


Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs. 

  • Answer incoming chat and text messages from the 988 Crisis and Suicide Lifeline from clients needing online emotional support.
  • Ensure you meet all 988 Crisis and Suicide Lifeline performance metrics.
  • Converse with Imminent Risk clients and de-escalating, screen, safety plan, and reduce lethal means during the conversation.
  • Use the least invasive approach to service provision. 
  • Provide referrals, deploy mobile crisis units, and engage law enforcement in active rescue, as needed. 
  • Complete and pass all Lifeline Simulation Training modules as required.
  • Participate in, at least, two Lifeline Simulation Training modules per year, as required. 
  • Score at least 85% monthly in quality assurance monitoring.
  • Seek to attain American Association of Suicidology (AAS) crisis certification, when eligible. 
  • Build and maintain relationships with visitors that show respect, build trust, and confidentiality during and after the conversation. 
  • Serve and participate in national, state, and local meetings, committees, community activities, and outreach events,as required.
  • Actively participate in ongoing supervision, training, and team meetings.
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Follow all organization’s policies, practices, and procedures.

Qualification/Requirements: 

  • Excellent verbal communication, customer service, and time management skills.
  • Ability to read and interpret documents.  Ability to write routine reports and correspondence.  Ability to respond to common inquiries or complaints from clients or members of the community.  Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization.
  • Ability to add, subtract, multiply and divide.  Ability to problem-solve and manage a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Strong data entry skills. 
  • Proficient personal computer skills including e-mail, recordkeeping, routine database activity, word processing, spreadsheet, graphics, etc..
  • Ability to handle multiple tasks simultaneously.
  • Seeking a supportive and collaborative team member. 

Education/Training/Experience

    • Bachelor’s Degree from a four-year college or university or higher is preferred.
    • A high school diploma or equivalent with a combination of experience may be considered. 
    • One year or more of related crisis, mental health, or substance abuse experience is required.
    • Experience handling crisis chat or text message conversations is required. 
    • Health and Human Services background preferred.
    • Above-average computer skills preferred.

    Physical Demands:  

    Moderate physical activity performing somewhat strenuous daily activities of a primarily administrative nature.  Includes sitting and/or standing for extended periods of time with the ability to lift up to 10 lbs.


    Manual dexterity is sufficient to reach/handle items, work with the fingers, and perceive attributes of objects and materials.  


    Other:  

    • Level II Background Screen
    • Valid State of Florida Driver’s License