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Remote Crisis Text Line Jobs in Texas (NOW HIRING)

Bicycle Health

Manager, Clinical Support

Houston, TX · Remote

$71K - $109K/yr

The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical ... Employer Paid STD & LTD * 401k * $50 monthly Remote Work Stipend RESPONSIBILITIES: * Hire, onboard ...

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All JobsCrisis Text Line JobsRemote Crisis Text Line JobsRemote Crisis Text Line Jobs in Texas

Remote Crisis Text Line information

What is a Remote Crisis Text Line counselor?

A Remote Crisis Text Line counselor is a trained volunteer or professional who provides emotional support, crisis intervention, and resources to individuals in distress through text messaging. They work remotely, allowing them to assist people from anywhere with an internet connection. Counselors respond to texters experiencing a variety of mental health challenges, such as anxiety, depression, or suicidal thoughts, and guide them to de-escalate their situation and find appropriate help. This role requires empathy, active listening skills, and the ability to remain calm under pressure.

What are the key skills and qualifications needed to thrive as a Remote Crisis Text Line counselor?

To thrive as a Remote Crisis Text Line Counselor, you need strong active listening, emotional intelligence, and crisis intervention skills, often supported by completion of specialized training in crisis support. Familiarity with digital communication platforms and adherence to confidentiality protocols are essential. Compassion, resilience, and the ability to remain calm under pressure are critical soft skills in this role. These skills ensure that counselors can provide effective support to individuals in crisis, maintain professional boundaries, and contribute to positive outcomes during high-stress interactions.

What are some common challenges faced by Remote Crisis Text Line counselors, and how can they be managed?

Remote Crisis Text Line counselors often encounter emotionally intense conversations and may feel challenged by the need to provide effective support without face-to-face interaction. Managing emotional boundaries and self-care is essential to avoid burnout. Counselors benefit from regular supervision, team debriefings, and access to mental health resources provided by the organization. Staying connected with fellow counselors through online platforms also helps foster a supportive work environment and encourages shared learning.

What is the difference between Remote Crisis Text Line vs Remote Crisis Counselor?

AspectRemote Crisis Text LineRemote Crisis Counselor
CredentialsTraining in crisis intervention, mental health awarenessSimilar training in crisis management, mental health certifications often preferred
Work EnvironmentOnline, remote text-based platformRemote, often via phone or chat platforms
Employer & IndustryNonprofit organizations, mental health servicesHealthcare providers, mental health agencies
Search & Comparison IntentHigh overlap in crisis intervention roles, text-based supportSimilar roles in mental health support, differing in communication mode

Both roles involve providing mental health support remotely, with the main difference being the communication mode—text-based for Remote Crisis Text Line and often voice or chat for Remote Crisis Counselor. They share similar training requirements and are employed in mental health organizations, making them closely related in the crisis intervention field.

What are the most commonly searched types of Crisis Text Line jobs in Texas?

The most popular types of Crisis Text Line jobs in Texas are:

What are popular job titles related to Remote Crisis Text Line jobs in Texas?

For Remote Crisis Text Line jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Crisis Text Line jobs in Texas look for?

The top searched job categories for Remote Crisis Text Line jobs in Texas are:

What cities in Texas are hiring for Remote Crisis Text Line jobs?

Cities in Texas with the most Remote Crisis Text Line job openings:

Remote Crisis Text Line jobs near you
Infographic showing various Remote Crisis Text Line job openings in Texas as of August 2026, with employment types broken down into 46% Full Time, 45% Part Time, and 9% Contract. Highlights an 100% Remote job distribution.

Crisis Line Counselor-Remote (for Texas residents only)

Houston, TX • On-site, Remote

The Harris Center for Mental Health and IDD
Hospitals • 1 - 5K employees

8.3

Company rating: 8.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Great coworkers

People enjoy working here

Good employer

Learn more about The Harris Center for Mental Health and IDDexternal

$19.75 - $25.50/hr

Full-time

Retirement, PTO

Re-posted 6 hours ago

Job description

The Harris Center for Mental Health and IDD ("The HARRIS CENTER") is looking for a Crisis Line Counselor to join our team! This is a job where you will gain invaluable skills in the field of mental health and know that every shift you work, you will have made a difference in someone's life. The Harris Center Crisis Line is dedicated to serving people experiencing a mental health or intellectual/developmental disability crisis in our community 24/7/365. Crisis Line Counselors provide immediate intervention and de-escalation to help prevent harm to self or others, work collaboratively with the person in need to create coping and safety strategies, and connect to appropriate levels of care when necessary. Crisis Line Counselors do this work by creating a safe and nonjudgmental space for people in crisis to tell their story, help break down problems in to smaller, more manageable components, and offer hope. The Harris Center Crisis Line answers not only the Harris Center Crisis Line, but also serves as the Crisis Line for several other Local Mental Health Authority's in the state of Texas and is the regional hub for the 988 Suicide & Crisis Lifeline.
Your role in action:
  • Be ready and available to take calls during an assigned shift.
  • Provide good contact to the caller by building connection, rapport, and being empathetic.
  • Utilizes active listening skills and the crisis intervention model.
  • Accurately and thoroughly assesses appropriate calls using the Crisis Line Comprehensive Framework tool.
  • Works collaboratively with the caller on their problem and providing an opportunity for the caller to explore and brainstorm options.
  • Offers thorough and appropriate use and explanation of resources and referrals based on the call type and framework.
  • Handling calls and follow-up calls throughout the shift.
  • Completing thorough documentations while on calls and briefly after calls.
  • Making timely referrals as needed.

What qualifications you will need:
Education:
  • Bachelor's degree required.

Experience:
  • Customer service experience, phone related preferred.
  • Be able to attend and successfully complete 200 plus hours of training. Training covers telephonic customer service, Crisis Intervention Theory, Listening Skills, Call Management skills, Mental Health Issues, Intellectual Developmental Disability Issues, Suicide and Homicide Risk Assessments, The Harris Center Services and Programs, Community Resources, and Partnership information.

Knowledge, Skills & Abilities:
  • Critical Thinking and Problem Solving Skills.
  • Typing at minimum of 40 wpm.
  • Ability to navigate several computer systems simultaneously.

Remote Qualifications:
  • Must have reliable, high-speed internet that can be directly connected to via ethernet cable.
  • Must have a private, quiet space that recreates an office environment free from distractions and members of the household.
  • Can not provide family or childcare during work hours.

About us:
The Harris Center is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, The Harris Center provides care to over 90,000 people and has an annual budget of over $300 million.
As part of its mission to transform the lives of people with behavioral health and IDD needs in the third largest county in the United States, The Harris Center provides a full continuum of services at 80 different sites across Harris County. In addition, services are provided in more than 40 different languages as well as sign language in order to better serve what is one of the largest communities in the nation.
By utilizing the unique expertise of its more than 2,500 employees, The Harris Center is committed to meeting the behavioral health and IDD needs of Harris County residents and giving them hope to live to their fullest potential.
What else you should know:
  • This posting is associated with position #10275.
  • Shifts available:
    • Evening 5p-2a Thursday-Monday
    • Evening 5p-2a Friday - Tuesday
    • Evening 6p-3a Thurs-Monday
    • Evening 6:30p-3:30a Saturday- Wednesday
    • Evening 3p-12a Friday-Tuesday
    • Evening 4p-1a Saturday-Wednesday

What we have to offer:
The Harris Center not only offers a competitive salary but also a suite of excellent benefits designed to enrich your life both professionally and personally. Imagine a future with a robust retirement plan complemented by our generous company matching - a testament to our investment in your long-term financial well-being. Experience the unique advantage of our prior service credit, accelerating your journey towards a more substantial Paid Time Off accrual, empowering you to enjoy well-deserved breaks.
Enjoy Cell Phone Discounts, exclusive entertainment deals through Tickets at Work, and a free Headspace subscription for mental wellness. Additionally, our Employee Assistance Program supports your overall well-being.
Take advantage of significant financial relief through student loan forgiveness as a valued member of The Harris Center team. As a qualifying entity, our employees are eligible for various student loan forgiveness programs, designed to alleviate the financial burdens associated with higher education.
Contributes to suicide care and prevention by embracing our values and applying a trauma-informed approach rooted in safety, trust, choice, collaboration, and empowerment.

What The Harris Center for Mental Health and IDD employees say

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