Remote Crisis Text Line Jobs in Ohio (NOW HIRING)

Summary:
As an Account Specialist you'll oversee and manage client relationships. In this role, you will act as a representative for the company and work with a broad spectrum of clients. The Account Specialist develops, maintains, and improves client relationships across a large territory. In this role, your duties and responsibilities include engaging with clients to discuss their current program status, any needs and how to meet them better as well as introducing them to new products or services as made available. To ensure success as an Account Specialist, you should have excellent interpersonal skills, confidence, and the ability to manage multiple accounts across multiple regions. A highly performing Account Specialist will bring skills as a negotiator, problem solver, and thought leader to the table.
Organizational Impact:
In this role for Sarnova, you are our brand ambassador delivering courtesy and a friendly, helpful demeaner in every interaction. You help deliver the right product, the right knowledge, and in the right amount of time. You impact your line of business through empathy, order quality, first call resolution and promoting satisfied customers leading to growth, retention, and advocacy. You are the frontline to our customers and the first representation of the quality we offer.
Essential Duties and Responsibilities:

• Manage and oversee key client accounts to ensure strategic alignment and overall satisfaction

• Exercise independent judgment and discretion in developing and implementing client account strategies

• Analyze client performance metrics and recommend solutions that drive business outcomes

• Establish, monitor, and adjust client targets to meet contractual and company goals

• Serve as the primary point of escalation and resolution for complex client issues, balancing client needs with company priorities

• Engage, train, and consult with clients on effective use of the software to achieve desired results

• Lead Quarterly Business Reviews and strategic planning sessions with clients

• Identify opportunities for growth, expansion, and improved service delivery across accounts

• Collaborate with senior management to influence service offerings and operational improvements

• Take a leading role in client presentations, proposals, and contract renewals

• Monitor market trends and customer insights to inform strategic recommendations

• Promote new services and products in alignment with business objectives

• Provide reports and insights on account performance and client health

• Live the values of Sarnova

• Additional job duties as assigned

Skills/Experience Required:

• Education: Bachelor's Degree in Business Management, Business science or a related field strongly preferred; High School Diploma or equivalent required
• Minimum of 2-3 years' experience managing and supporting customer accounts
• Able to work in a fast-paced environment with changing client needs and demands
• Successful and positive experience working in a remote environment preferred
• Knowledge of customer service software, reporting and CRM systems
• Strong organizational skills; ability to manage multiple client accounts and tasks
• Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment
• Strong computer skills; basic understanding of MS Outlook, Word and Excel (F&O)
• Decisive thinking and leadership abilities
• Excellent interpersonal and client-relations skills
• Negotiation, conflict resolution, and presentation skills
• Dynamic and creative problem-solving abilities
• A strong client-focused mindset
• Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Physical Requirements:

• Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment
• Reach with hands and arms
• Talk and hear
• See and be able to read, write, and interpret text
• Employee may use computer, phone, copier and other office equipment in the course of a day
• Occasionally lift and move objects weighing up to 10 pounds
• Employee may be required to travel for business purposes
• Ability to secure confidential information
• Perform all duties in a professional environment free of noise or anything that would create a negative customer experience

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Continuous is defined as 6-8 hours, frequently is defined as 3-6 hours, and occasionally is defined as up to 3 hours.
Work Schedule: Employee will be required to work a minimum of forty (40) hours of per week or as many hours as it may take to perform above job duties. Schedule may vary based on business demands and will require a combination of office hours as well as work performed after hours and/or weekends at times.
Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients' lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.
Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients' lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.