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Remote Crisis Text Line Jobs in Ohio (NOW HIRING)

Charlie Health

Licensed Mental Health Therapist

Euclid, OH · Remote

$50 - $60/hr

LSW, LPC, LMFT, LISW, LPCC, LIMFT Work Type: 100% Remote (W-2) At Charlie Health, we prioritize an ... Committed to self-care and addressing the rural mental health crisis Qualifications * Licensed or ...

Charlie Health

Licensed Mental Health Therapist

Akron, OH · Remote

$50 - $60/hr

LSW, LPC, LMFT, LISW, LPCC, LIMFT Work Type: 100% Remote (W-2) At Charlie Health, we prioritize an ... Committed to self-care and addressing the rural mental health crisis Qualifications * Licensed or ...

Charlie Health

Licensed Mental Health Therapist

Warren, OH · Remote

$50 - $60/hr

LSW, LPC, LMFT, LISW, LPCC, LIMFT Work Type: 100% Remote (W-2) At Charlie Health, we prioritize an ... Committed to self-care and addressing the rural mental health crisis Qualifications * Licensed or ...

Charlie Health

Licensed Mental Health Therapist

Elyria, OH · Remote

$50 - $60/hr

LSW, LPC, LMFT, LISW, LPCC, LIMFT Work Type: 100% Remote (W-2) At Charlie Health, we prioritize an ... Committed to self-care and addressing the rural mental health crisis Qualifications * Licensed or ...

Charlie Health

Licensed Mental Health Therapist

Marion, OH · Remote

$50 - $60/hr

LSW, LPC, LMFT, LISW, LPCC, LIMFT Work Type: 100% Remote (W-2) At Charlie Health, we prioritize an ... Committed to self-care and addressing the rural mental health crisis Qualifications * Licensed or ...

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All JobsCrisis Text Line JobsRemote Crisis Text Line JobsRemote Crisis Text Line Jobs in Ohio

Remote Crisis Text Line information

What are the key skills and qualifications needed to thrive as a Remote Crisis Text Line Counselor, and why are they important?

To thrive as a Remote Crisis Text Line Counselor, you need strong active listening, emotional intelligence, and crisis intervention skills, often supported by completion of specialized training in crisis support. Familiarity with digital communication platforms and adherence to confidentiality protocols are essential. Compassion, resilience, and the ability to remain calm under pressure are critical soft skills in this role. These skills ensure that counselors can provide effective support to individuals in crisis, maintain professional boundaries, and contribute to positive outcomes during high-stress interactions.

What is a Remote Crisis Text Line counselor?

A Remote Crisis Text Line counselor is a trained volunteer or professional who provides emotional support, crisis intervention, and resources to individuals in distress through text messaging. They work remotely, allowing them to assist people from anywhere with an internet connection. Counselors respond to texters experiencing a variety of mental health challenges, such as anxiety, depression, or suicidal thoughts, and guide them to de-escalate their situation and find appropriate help. This role requires empathy, active listening skills, and the ability to remain calm under pressure.

What are some common challenges faced by Remote Crisis Text Line counselors, and how can they be managed?

Remote Crisis Text Line counselors often encounter emotionally intense conversations and may feel challenged by the need to provide effective support without face-to-face interaction. Managing emotional boundaries and self-care is essential to avoid burnout. Counselors benefit from regular supervision, team debriefings, and access to mental health resources provided by the organization. Staying connected with fellow counselors through online platforms also helps foster a supportive work environment and encourages shared learning.

What is the difference between Remote Crisis Text Line vs Remote Crisis Counselor?

AspectRemote Crisis Text LineRemote Crisis Counselor
CredentialsTraining in crisis intervention, mental health awarenessSimilar training in crisis management, mental health certifications often preferred
Work EnvironmentOnline, remote text-based platformRemote, often via phone or chat platforms
Employer & IndustryNonprofit organizations, mental health servicesHealthcare providers, mental health agencies
Search & Comparison IntentHigh overlap in crisis intervention roles, text-based supportSimilar roles in mental health support, differing in communication mode

Both roles involve providing mental health support remotely, with the main difference being the communication mode—text-based for Remote Crisis Text Line and often voice or chat for Remote Crisis Counselor. They share similar training requirements and are employed in mental health organizations, making them closely related in the crisis intervention field.

What are the most commonly searched types of Crisis Text Line jobs in Ohio? The most popular types of Crisis Text Line jobs in Ohio are:
What are popular job titles related to Remote Crisis Text Line jobs in Ohio? For Remote Crisis Text Line jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Crisis Text Line jobs in Ohio look for? The top searched job categories for Remote Crisis Text Line jobs in Ohio are:
What cities in Ohio are hiring for Remote Crisis Text Line jobs? Cities in Ohio with the most Remote Crisis Text Line job openings:
Remote Crisis Text Line jobs near you
Infographic showing various Remote Crisis Text Line job openings in Ohio as of July 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% Remote job distribution.

Customer Care Representative - Cardio Partners - Remote

Sarnova HC, LLC

Dublin, OH • On-site, Remote

$15.50 - $21/hr

Full-time

Retirement

Re-posted 15 days ago

Sarnova rating

8.2

Company rating: 8.2 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Summary:
The Customer Care Representative is primarily responsible for answering in-bound calls from customers wishing to place orders, inquire about an order, or resolve an issue for a single line of business at Sarnova. This position requires an individual who demonstrates care and empathy, a focus on results, and strong communication skills in working across many departments on behalf of the customer.
Organizational Impact:
In this role for Sarnova, you are our brand ambassador delivering delight in every interaction. You help deliver the right product, in the right hands, and in the right amount of time. You impact your line of business through empathy, order quality, first call resolution and promoting satisfied customers leading to growth, retention and advocacy.
Essential Duties and Responsibilities:
  • Order Processing: Handle inbound calls and process orders through multiple channels, ensuring accuracy and efficiency in each transaction
  • Order Confirmation: Send order confirmations via email and provide customers with status updates and follow-ups to keep them informed throughout the order process
  • Order Accuracy: Review all orders for accuracy, make necessary adjustments to existing orders, and ensure orders are processed to fulfillment without delay
  • Special Orders Handling: Route special orders using the appropriate process and provide pricing information upon request
  • Customer Collaboration: Work closely with internal departments to address customer inquiries and act as a liaison to ensure customer needs are met
  • Product and Service Explanation: Learn and understand new products across a single product line to explain basic products and services to customers to aid in their purchasing decisions
  • Issue Resolution: Research and resolve billing and pricing inquiries, addressing customer concerns to ensure satisfaction and smooth order processing
  • Problem Solving: Resolve any order issues that prevent same-day shipping, and determine or authorize credits, rebills, and product returns when necessary
  • Administrative Support: Perform filing and other administrative tasks as needed

Skills/Experience Required:
  • Education: High School Diploma or equivalent
  • One to two years of customer service experience; experience should include an environment where calls were monitored and scored as well as metrics applied to individual and team performance
  • Strong computer skills; basic understanding of MS Outlook, Word and Excel
  • Strong interpersonal and communication skills; must be able to develop and maintain cooperative working relationships with customers and co-workers
  • Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image
  • Able to diffuse an upset customer and/or an intense situation
  • Excellent attention to detail and accuracy.
  • Experience working within a distribution company preferred
  • Emergency Medical or Hospital related experience a plus.
  • Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment
  • Additional job duties as assigned

Physical Requirements:
  • Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment
  • Reach with hands and arms
  • Talk and hear
  • See and be able to read, write, and interpret text
  • Employee may use computer, phone, copier and other office equipment in the course of a day
  • Occasionally lift and move objects weighing up to 10 pounds
  • Employee may be required to travel for business purposes
  • When working remotely, ability to secure confidential information
  • When working remotely, perform all duties in a professional environment free of noise or anything that would create a negative customer experience

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Continuous is defined as 6-8 hours, frequently is defined as 3-6 hours, and occasionally is defined as up to 3 hours.
Work Schedule: Employee will be required to work a minimum of forty (40) hours of per week or as many hours as it may take to perform above job duties. Schedule may vary based on business demands and will require a combination of office hours as well as work performed after hours and/or weekends at times.
Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients' lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

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