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Remote Crisis Text Line Jobs (NOW HIRING)

Gryphon Place

MiCAL Crisis Specialist

Kalamazoo, MI · On-site +1

... Line (MiCAL), including the 988 Suicide & Crisis Lifeline. Services are delivered via phone, chat, text, and other electronic communication methods in a 24/7 contact center environment. * This role ...

Solari

Crisis Specialist I

Oklahoma City, OK · Remote

Remote - Must live in OK Wireless (Wi-Fi) connection is not permitted for this position; you must ... Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona ...

Solari

Crisis Specialist I

Tulsa, OK · Remote

Remote - Must live in OK Wireless (Wi-Fi) connection is not permitted for this position; you must ... Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona ...

Solari

Crisis Specialist I

Oklahoma City, OK · On-site +1

Remote - Must live in OK Wireless (Wi-Fi) connection is not permitted for this position; you must ... Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona ...

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Remote Crisis Text Line information

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How much do remote crisis text line jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote crisis text line in the United States is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Crisis Text Line counselor?

To thrive as a Remote Crisis Text Line Counselor, you need strong active listening, emotional intelligence, and crisis intervention skills, often supported by completion of specialized training in crisis support. Familiarity with digital communication platforms and adherence to confidentiality protocols are essential. Compassion, resilience, and the ability to remain calm under pressure are critical soft skills in this role. These skills ensure that counselors can provide effective support to individuals in crisis, maintain professional boundaries, and contribute to positive outcomes during high-stress interactions.

What is a Remote Crisis Text Line counselor?

A Remote Crisis Text Line counselor is a trained volunteer or professional who provides emotional support, crisis intervention, and resources to individuals in distress through text messaging. They work remotely, allowing them to assist people from anywhere with an internet connection. Counselors respond to texters experiencing a variety of mental health challenges, such as anxiety, depression, or suicidal thoughts, and guide them to de-escalate their situation and find appropriate help. This role requires empathy, active listening skills, and the ability to remain calm under pressure.

What are some common challenges faced by Remote Crisis Text Line counselors, and how can they be managed?

Remote Crisis Text Line counselors often encounter emotionally intense conversations and may feel challenged by the need to provide effective support without face-to-face interaction. Managing emotional boundaries and self-care is essential to avoid burnout. Counselors benefit from regular supervision, team debriefings, and access to mental health resources provided by the organization. Staying connected with fellow counselors through online platforms also helps foster a supportive work environment and encourages shared learning.

What is the difference between Remote Crisis Text Line vs Remote Crisis Counselor?

AspectRemote Crisis Text LineRemote Crisis Counselor
CredentialsTraining in crisis intervention, mental health awarenessSimilar training in crisis management, mental health certifications often preferred
Work EnvironmentOnline, remote text-based platformRemote, often via phone or chat platforms
Employer & IndustryNonprofit organizations, mental health servicesHealthcare providers, mental health agencies
Search & Comparison IntentHigh overlap in crisis intervention roles, text-based supportSimilar roles in mental health support, differing in communication mode

Both roles involve providing mental health support remotely, with the main difference being the communication mode—text-based for Remote Crisis Text Line and often voice or chat for Remote Crisis Counselor. They share similar training requirements and are employed in mental health organizations, making them closely related in the crisis intervention field.

More about Remote Crisis Text Line jobs
What cities are hiring for Remote Crisis Text Line jobs? Cities with the most Remote Crisis Text Line job openings:
What are the most commonly searched types of Crisis Text Line jobs? The most popular types of Crisis Text Line jobs are:
What states have the most Remote Crisis Text Line jobs? States with the most job openings for Remote Crisis Text Line jobs include:
What job categories do people searching Remote Crisis Text Line jobs look for? The top searched job categories for Remote Crisis Text Line jobs are:
Remote Crisis Text Line jobs near you
Infographic showing various Remote Crisis Text Line job openings in the United States as of August 2026, with employment types broken down into 64% Full Time, 32% Part Time, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $38,816 per year, or $18.7 per hour.

988 Crisis Call Specialist Swing & Grave yard Shift

Crisis Connections

Seattle, WA • On-site, Remote

$26.79/hr

Full-time

Re-posted 2 days ago

Job description

Job Type
Full-time, Part-time
Description
Make a Difference When It Matters Most
988 Crisis Call Specialist - Swing & Graveyard Shifts
Location: Fully Remote (Must reside in Washington State, Arizona, Ohio, or Texas)
Pay: $26.79 per hour + $2.00 shift differential.
Union Representation: OPEIU
Employment Type: Full-time & Part-time Opportunities Available
Shift: Swing & Graveyard Shifts (Evenings, Overnights, Weekends)
Why Swing & Graveyard Specialists Are Essential
Crisis doesn't follow a 9-5 schedule - and neither do we. During evening and overnight hours, people experiencing emotional distress are often at their most vulnerable. As a 988 Crisis Call Specialist on Swing or Graveyard shifts, you play a critical role in providing calm, compassionate, life-saving support when other resources may be limited.
If you're someone who:
  • Thrives during evening or overnight hours
  • Stays grounded in high-stress, high-impact moments
  • Finds purpose in being there when others can't

This role was built for you.
About the Role
The 988 Crisis Call Specialist provides high-quality crisis intervention and emotional support to individuals contacting the 988 Suicide & Crisis Lifeline via phone, online chat, and SMS text. This fully remote role requires strong communication skills, sound judgment, and the ability to work independently while remaining connected to a supportive clinical team.
Swing and Graveyard shifts are ideal for professionals who are confident, focused, and compassionate during quieter but often more intense hours.
Shift Information
  • Swing Shifts: Late afternoon through evening
  • Graveyard Shifts: Overnight, including weekends and holidays

These shifts offer consistent scheduling and are well-suited for candidates who prefer non-traditional hours and fewer daytime distractions.
What You'll Do
  • Respond to 988 calls, or chats and texts, with empathy and professionalism
  • Conduct suicide and behavioral health risk assessments
  • De-escalate high-intensity situations using evidence-based practices
  • Collaborate with on-shift clinicians when elevated risk is identified
  • Create safety and action plans with callers
  • Provide referrals and connections to community resources
  • Complete accurate and timely documentation
  • Maintain confidentiality and adhere to all program and organizational protocols

Requirements
Qualifications & Experience
Required:
  • High School Diploma or GED plus four (4) years of full-time behavioral health experience OR an equivalent combination of education and experience
  • Strong verbal and written communication skills
  • Ability to multitask across multiple software platforms
  • Comfort working independently during evening or overnight hours
  • Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.

Preferred:
  • Crisis intervention or contact center experience
  • Experience in suicide prevention, mental health, or substance use services
  • Knowledge of local or state public mental health systems

Remote Work Requirements
  • High-speed wired internet connection (no hotspots or cellular)
  • Smartphone capable of Microsoft Multi-Factor Authentication (MFA)
  • Quiet, confidential workspace
  • Ability to remain seated/standing and focused for extended periods while managing multiple systems

Commitment to Inclusion
We are committed to fostering a diverse, equitable, and inclusive workplace. We value lived experience and believe it strengthens the care we provide. BIPOC individuals, people with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.
Why This Role Matters
  • Meaningful, mission-driven work during critical hours
  • Union-represented position with stability and support
  • Comprehensive training and clinical supervision
  • Fully remote work environment
  • Be part of a team that supports one another - day and night

Salary Description
$26.79 + Shift Differential of up to $2 per hour

Apply