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Remote Crisis Text Line Jobs (NOW HIRING)

Solari

Crisis Specialist I

Tulsa, OK · Remote

Remote - Must live in OK Wireless (Wi-Fi) connection is not permitted for this position; you must ... Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona ...

Solari

Crisis Specialist I

Oklahoma City, OK · On-site +1

Remote - Must live in OK Wireless (Wi-Fi) connection is not permitted for this position; you must ... Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona ...

Solari

Crisis Specialist I

Oklahoma City, OK · Remote

Remote - Must live in OK Wireless (Wi-Fi) connection is not permitted for this position; you must ... Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona ...

Solari

Crisis Specialist I

Denver, CO · On-site +1

$22 - $25.30/hr

Remote - Applicants must live in Colorado or Oklahoma This position takes crisis calls for the ... Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona ...

Solari

Crisis Specialist I

Oklahoma City, OK · On-site +1

$22 - $25.30/hr

Remote - Applicants must live in Colorado or Oklahoma This position takes crisis calls for the ... Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona ...

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Remote Crisis Text Line information

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$10

$18

$25

How much do remote crisis text line jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for remote crisis text line in the United States is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Crisis Text Line Counselor, and why are they important?

To thrive as a Remote Crisis Text Line Counselor, you need strong active listening, emotional intelligence, and crisis intervention skills, often supported by completion of specialized training in crisis support. Familiarity with digital communication platforms and adherence to confidentiality protocols are essential. Compassion, resilience, and the ability to remain calm under pressure are critical soft skills in this role. These skills ensure that counselors can provide effective support to individuals in crisis, maintain professional boundaries, and contribute to positive outcomes during high-stress interactions.

What is a Remote Crisis Text Line counselor?

A Remote Crisis Text Line counselor is a trained volunteer or professional who provides emotional support, crisis intervention, and resources to individuals in distress through text messaging. They work remotely, allowing them to assist people from anywhere with an internet connection. Counselors respond to texters experiencing a variety of mental health challenges, such as anxiety, depression, or suicidal thoughts, and guide them to de-escalate their situation and find appropriate help. This role requires empathy, active listening skills, and the ability to remain calm under pressure.

What are some common challenges faced by Remote Crisis Text Line counselors, and how can they be managed?

Remote Crisis Text Line counselors often encounter emotionally intense conversations and may feel challenged by the need to provide effective support without face-to-face interaction. Managing emotional boundaries and self-care is essential to avoid burnout. Counselors benefit from regular supervision, team debriefings, and access to mental health resources provided by the organization. Staying connected with fellow counselors through online platforms also helps foster a supportive work environment and encourages shared learning.

What is the difference between Remote Crisis Text Line vs Remote Crisis Counselor?

AspectRemote Crisis Text LineRemote Crisis Counselor
CredentialsTraining in crisis intervention, mental health awarenessSimilar training in crisis management, mental health certifications often preferred
Work EnvironmentOnline, remote text-based platformRemote, often via phone or chat platforms
Employer & IndustryNonprofit organizations, mental health servicesHealthcare providers, mental health agencies
Search & Comparison IntentHigh overlap in crisis intervention roles, text-based supportSimilar roles in mental health support, differing in communication mode

Both roles involve providing mental health support remotely, with the main difference being the communication mode—text-based for Remote Crisis Text Line and often voice or chat for Remote Crisis Counselor. They share similar training requirements and are employed in mental health organizations, making them closely related in the crisis intervention field.

More about Remote Crisis Text Line jobs
What cities are hiring for Remote Crisis Text Line jobs? Cities with the most Remote Crisis Text Line job openings:
What are the most commonly searched types of Crisis Text Line jobs? The most popular types of Crisis Text Line jobs are:
What states have the most Remote Crisis Text Line jobs? States with the most job openings for Remote Crisis Text Line jobs include:
What job categories do people searching Remote Crisis Text Line jobs look for? The top searched job categories for Remote Crisis Text Line jobs are:
Remote Crisis Text Line jobs near you
Infographic showing various Remote Crisis Text Line job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,816 per year, or $18.7 per hour.
Washington 211 - Information and Referral Specialist

Washington 211 - Information and Referral Specialist

Crisis Connections

Remote

$26.79/hr

Full-time

Medical, Dental, Vision, PTO

Posted 17 days ago

Job description

Job Type
Full-time
Description
Information & Referral Specialist (Washington 211)
Be the connection that helps people find hope, stability, and support.
At Crisis Connections, our mission is to foster resilience and wellbeing by connecting people to compassionate, accessible care. As an Information & Referral (I&R) Specialist, you'll play a vital role on the Washington 211 line, helping individuals and families navigate essential services during moments that matter most.
If you're a thoughtful listener, a creative problem-solver, and someone who wants their work to truly make a difference, this role offers a meaningful path to impact your community every day.
What You'll Do
  • Respond to community members via phone, chat, email, and text on the Washington 211 line
  • Assess needs, provide tailored referrals, and connect people to vital resources like housing, food, healthcare, and financial assistance
  • Document interactions accurately and maintain detailed records
  • Navigate a comprehensive resource database while delivering compassionate, high-quality service
  • Contribute to a collaborative, mission-driven contact center environment

Why This Role Matters
You'll be part of Washington's broader crisis response system, ensuring that people can access the right help at the right time. Every interaction is an opportunity to reduce barriers and improve someone's day, or even their life.
Requirements
What We're Looking For
  • Strong communication skills with a patient, non-judgmental approach
  • Ability to multitask and stay organized in a fast-paced environment
  • Comfort using databases and technology to support live interactions
  • Reliable, detail-oriented, and team-focused
  • Contact center or customer service experience
  • Associate's degree or related experience a plus

Work Environment
  • Monday-Friday, 9:00 AM-5:00 PM (flexibility within these hours required)
  • Structured, supportive contact center, no sales or telemarketing

Growth & Support: You'll receive robust training and ongoing development, with opportunities to build expertise in human services, data, and contact center operations, all within a collaborative and supportive team environment.
Benefits: Learn more about our comprehensive benefits, including fully covered medical, dental, and vision coverage, and generous paid time off. View Benefits
Join Us: If you're ready to make a real impact and help connect people to essential services, we encourage you to apply. Your work here will help ensure that no one has to navigate challenges alone.
Apply today and be part of something meaningful.
Important Details:
  • Location: Remote (but must reside in Washington State)
  • Compensation: $26.79 per hour
  • Full-time (37.5 hours/week);
  • Non-exempt, union-represented position (OPEIU Local 8)
  • This is a grant- and contract-funded position with funding committed through April 2027. While future funding beyond that date cannot be guaranteed, renewal opportunities are anticipated and will be evaluated as contract funding decisions are made.

Apply