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Remote Contingent Workforce Management Jobs (NOW HIRING)

USAA

Workforce Management Analyst II

Plano, TX · On-site +1

$54K - $94K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Workforce Management II, you ...

Zillow

Principal, Workforce Management

$125K - $199K/yr

... a Remote position. "Remote" employees do not have a permanent corporate office workplace and ... workforce management, capacity planning, or contact center analytics * Deep expertise in ...

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Remote Contingent Workforce Management information

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$25K

$76.4K

$162K

How much do remote contingent workforce management jobs pay per year?

As of Jul 19, 2026, the average yearly pay for remote contingent workforce management in the United States is $76,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $92,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Contingent Workforce Manager, and why are they important?

To excel as a Remote Contingent Workforce Manager, you typically need expertise in workforce planning, talent acquisition, contract negotiation, and a background in human resources or business administration. Familiarity with vendor management systems (VMS), applicant tracking systems (ATS), and relevant certifications like SIA's Certified Contingent Workforce Professional (CCWP) are highly valuable. Excellent communication, problem-solving, and relationship-building skills set top performers apart in managing distributed teams and stakeholders. These skills ensure effective oversight, compliance, and optimization of a flexible workforce in a remote environment.

What is Remote Contingent Workforce Management?

Remote Contingent Workforce Management refers to the oversight, coordination, and administration of temporary, contract, or freelance workers who perform their roles offsite, often from various locations. This process involves sourcing, onboarding, managing, and paying contingent workers who are not full-time employees and do not work in a traditional office setting. Effective remote contingent workforce management ensures compliance, productivity, and communication among distributed teams while controlling labor costs. It often leverages technology platforms to track performance, manage contracts, and facilitate collaboration. This approach is increasingly popular as organizations seek flexible staffing solutions and access to a wider talent pool.

What are common challenges faced in remote contingent workforce management, and how can they be addressed?

Remote contingent workforce management often involves overcoming challenges such as ensuring consistent communication, maintaining compliance with varying labor laws, and integrating contingent workers into existing teams. To address these issues, many organizations implement centralized digital platforms for onboarding, project tracking, and communication. Regular check-ins, clear documentation of processes, and strong collaboration with HR and legal teams help ensure both productivity and compliance. Building a sense of inclusion among remote contingent workers is also crucial, which can be fostered through virtual team meetings and recognition programs.

What is the difference between Remote Contingent Workforce Management vs Remote Workforce Coordinator?

AspectRemote Contingent Workforce ManagementRemote Workforce Coordinator
Primary FocusOverseeing and managing external contingent workers and vendorsCoordinating internal remote employees and scheduling
ResponsibilitiesVendor relations, compliance, onboarding, and performance managementScheduling, communication, and supporting remote team members
CredentialsHR, procurement, or workforce management experienceAdministrative or HR background
Work EnvironmentVendor management platforms, HR systems, remote collaboration toolsCommunication tools, scheduling software, internal platforms

Remote Contingent Workforce Management focuses on managing external contractors and vendors, ensuring compliance and performance. In contrast, Remote Workforce Coordinators handle internal remote staff, focusing on scheduling and communication. Both roles require strong organizational skills but serve different aspects of remote workforce management.

More about Remote Contingent Workforce Management jobs
What cities are hiring for Remote Contingent Workforce Management jobs? Cities with the most Remote Contingent Workforce Management job openings:
What are the most commonly searched types of Contingent Workforce Management jobs? The most popular types of Contingent Workforce Management jobs are:
What states have the most Remote Contingent Workforce Management jobs? States with the most job openings for Remote Contingent Workforce Management jobs include:
What job categories do people searching Remote Contingent Workforce Management jobs look for? The top searched job categories for Remote Contingent Workforce Management jobs are:
Remote Contingent Workforce Management jobs near you
Infographic showing various Remote Contingent Workforce Management job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $76,417 per year, or $36.7 per hour.
Workforce Management Analyst II

Workforce Management Analyst II

System One

Baltimore, MD • Remote

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 24 days ago

Job description

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) — REMOTE

Location: Remote (U.S.) — client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours/week Pay (W2): USD 38.70/H

JOB OVERVIEW

In this role, you’ll support a Customer Service Center by analyzing historical call/transaction data and business drivers to forecast future workload trends and plan staffing levels. You’ll partner with business leaders to build capacity plans, create schedules, and respond to ad hoc workforce planning requests—ensuring strong coverage and service levels.

WHAT YOU’LL DO

  • Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday forecasts).

  • Develop staffing plans and schedule recommendations to meet service objectives; continuously identify opportunities to improve staff levels, skill groups, and capacity plans.

  • Evaluate forecasting and scheduling performance and generate weekly schedules aligned to forecasted volumes and service level requirements.

  • Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related database inputs).

  • Design, build, and maintain reports/spreadsheets/databases tracking key service metrics; import data from other sources as needed.

  • Incorporate cyclical/periodic events into weekly, monthly, and annual workforce plans (including skill-based routing considerations).

  • Monitor and report schedule adherence.

  • Participate in forecasting/planning meetings; support special projects and assist with disaster recovery activities as needed.

REQUIRED QUALIFICATIONS

  • Bachelor’s degree, OR equivalent experience

    • In lieu of a Bachelor’s degree: additional 4 years of relevant experience (in addition to required experience)

  • 3+ years of experience in service center operations or scheduling/forecasting within a call center environment

  • Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)

  • Strong analytical/problem-solving skills (trend identification, root cause analysis, actionable recommendations)

  • Workforce Management knowledge including forecasting, scheduling, capacity planning, shrinkage, and contact center KPIs (AHT, ASA, Service Level, Occupancy, Abandonment Rate)

  • Experience with WFM/contact center platforms such as Genesys Cloud, NICE IEX/CXone, or similar systems

  • Strong communication and stakeholder management skills (present findings, collaborate across teams, influence decisions)

NICE TO HAVE

  • Experience building automated reporting or dashboards (e.g., Access, advanced Excel modeling)

  • Experience supporting skills-based routing environments and multi-skill scheduling

  • Strong experience with adherence monitoring and shrinkage planning

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M- #LI-

Ref: #851-Rockville-S1

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