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Referral Manager Jobs (NOW HIRING)

Aegis Medical Group

Be Seen First

Referral Supervisor

Leesburg, FL · On-site

$52K - $63K/yr

Manage and lead the referral team to ensure efficient operations and high performance * Coordinate and oversee referral workflows to optimize patient care and service delivery * Generate detailed ...

Lacks Enterprises

Referral

Grand Rapids, MI · On-site

Please complete an online application to be considered for future or current positions if you were referred by an active Lacks Employee! Your Career Starts Here!

Nevada Donor Network

Referral Responder

Las Vegas, NV · On-site

The Referral Responder supports the mission, goals and strategic plan of Nevada Donor Network, Inc. (NDN) by managing and evaluating potential organ donor referrals as well as initiating, guiding ...

Daversa Partners

Daversa Referral

Waterford, CT · On-site

Daversa internal referral READ FIRST: Hit 'Apply' and fill out on behalf of your Referral (e.g., 'First Name' = their first name, not your name) DON'T HIT 'APPLY' BEFORE READING^

Lacks Enterprises

Referral

Kentwood, MI · On-site

Start a Career you Love...Lacks Enterprises is a locally owned and privately held business with roots in the West Michigan area. We pride ourselves on our family atmosphere, culture of loyalty and ...

Lacks Enterprises, Inc.

Referral

Kentwood, MI · On-site

Start a Career you Love...Lacks Enterprises is a locally owned and privately held business with roots in the West Michigan area. We pride ourselves on our family atmosphere, culture of loyalty and ...

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Referral Manager information

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$57.5K

$77.5K

How much do referral manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for referral manager in the United States is $57,451.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What Does a Referral Manager Do?

In the healthcare industry, a referral manager performs a variety of customer service, sales, and marketing duties focused on patient referrals to a clinic, nursing facility, doctor’s office, or hospital. The referral manager typically develops contacts, oversees referral coordinators, provides them with training, ensures they are versed in how to use customer relationship strategies, and oversees community outreach services. You also have administrative responsibilities, such as conducting meetings, making routine visits to facilities, performing reviews of coordinators and other staff, and collaborating with office managers and other staff to ensure all referral practices are being followed.

What are some common challenges faced by Referral Managers and how are they typically addressed?

Referral Managers often navigate challenges such as coordinating communication between multiple departments, ensuring timely follow-up with referrals, and maintaining accurate records. They must prioritize organization and proactive communication to keep processes running smoothly. Leveraging referral management software and establishing clear protocols helps minimize delays and errors. Building strong relationships with internal teams and external partners also plays a crucial role in overcoming these challenges.

What are the key skills and qualifications needed to thrive as a Referral Manager, and why are they important?

To thrive as a Referral Manager, you need strong organizational skills, a background in healthcare administration or case management, and familiarity with referral processes. Proficiency in healthcare information systems, electronic medical records (EMRs), and referral management software is typically required. Exceptional communication, attention to detail, and problem-solving skills help you coordinate effectively between patients, providers, and external partners. These competencies ensure timely and accurate referrals, streamline patient care, and support efficient healthcare operations.

What are Referral Managers?

Referral Managers are professionals responsible for managing and coordinating referrals within healthcare organizations or businesses. They ensure that clients, patients, or customers are referred to the appropriate services or specialists in a timely manner. Referral Managers track the progress of referrals, maintain communication between parties, and help streamline processes to improve service delivery and client satisfaction. Their role is essential in ensuring efficient and effective transitions between different levels of care or service providers.

What is the difference between Referral Manager vs Recruitment Coordinator?

AspectReferral ManagerRecruitment Coordinator
CredentialsExperience in referral programs, HR certifications often preferredHR or recruiting certifications, relevant experience
Work EnvironmentCorporate HR departments, staffing agenciesRecruitment firms, HR departments, staffing agencies
Employer & Industry UsageUsed in industries with employee referral programsUsed across various industries for hiring support
Search & Comparison IntentFocus on managing referral programs and incentivesFocus on coordinating hiring processes

The main difference is that Referral Managers focus on developing and managing employee referral programs to attract candidates, while Recruitment Coordinators handle the overall hiring process, scheduling interviews, and candidate communication. Both roles are essential in the hiring process but serve different functions within HR teams.

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Referral Manager jobs near you

Manager, Information and Referral

United Way of Central New York

Houston, TX

Full-time

Re-posted 12 days ago

Job description

SALARY: $70 - 75K DOE

OVERVIEW:

The Manager supervises and supports a team of Information & Referral Specialists who answer incoming calls to the 211 Texas/United Way HELPLINE. The Manager is primarily responsible for providing monthly call monitoring, on-going feedback, and performance evaluations. Trains staff on how to answer calls or respond to other channels (email, text, or chat). Answers 211 calls (min. 5 hours/week) to maintain familiarity with current caller issues and concerns. Assists Specialists with difficult calls. Oversees staff scheduling to ensure proper coverage at all times. Serves as on-call supervisor after hours and weekends on an alternating basis. Ensures that qualified staff are prepared to pass the Inform USA certification examination. Work is carried out in a call center environment.

PRINCIPAL DUTIES & RESPONSIBILITES: 

  • Supervises Team Leads and Call Specialists, providing monthly call monitoring, on-going feedback, and evaluations of their work. Coaches staff on how to answer calls or respond to other channels (email, text, or chat) according to professional standards and protocols. Assists with production and implementation of general training for current and incoming call center staff.   Ensures that qualified staff are prepared to pass the Inform USA certification examination, and that new staff certify as soon as eligible.
  • Actively coordinates 211 Texas/United Way HELPLINE activities and services in key focus areas, providing training in area of expertise and serving as United Way representative to key internal and external committees/collaborative groups. Oversees staff scheduling to ensure proper coverage at all times. Assumes on-call supervisory coverage after hours and weekends and troubleshooting call center issues on an alternating basis with Managers and Directors.
  • Answers 211 calls (minimum of five hours weekly) to maintain familiarity with current caller issues and concerns; assists I&R Specialists with difficult calls; responds to special campaign information and referral requests.
  • Assists with other duties and special projects as assigned. Must perform external speaking engagements, lead tours and participate in local outreach events, and participate in regional and national information and referral professional organizations. Other duties include disaster response. As an essential employee, may be required to work extended hours and/or times other than usual.

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