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Adventist Health

Referral Associate (Outpatient)

Sonora, CA · On-site

$18.75 - $23.50/hr

Coordinates and completes referrals within the Hospital-based Outpatient Clinics (HBOC) including ... Associate's/Technical Degree or equivalent combination of education/related experience: Preferred ...

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How much do referral associate jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for referral associate in the United States is $30.53, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $39.18 per hour, depending on experience, location, and employer.

How does a Referral Associate typically interact with other departments within an organization?

Referral Associates often serve as a bridge between clients and various internal teams, such as sales, customer service, and operations. They regularly communicate with these departments to ensure that client referrals are handled efficiently, updates are provided, and any concerns are addressed promptly. Successful Referral Associates are proactive in coordinating follow-ups and maintaining clear records, which helps streamline the referral process and fosters strong working relationships across the organization.

What are Referral Associates?

Referral Associates are professionals responsible for connecting clients or customers to a business or service, typically in exchange for a commission or referral fee. They play a crucial role in generating leads and expanding a company's customer base by leveraging their networks and relationships. Referral Associates may work in industries such as real estate, healthcare, finance, and more, helping to match potential clients with products, services, or professionals that meet their needs. Their work often involves outreach, communication, and follow-up to ensure successful referrals and client satisfaction.

What are the key skills and qualifications needed to thrive as a Referral Associate, and why are they important?

To thrive as a Referral Associate, you need excellent organizational skills, attention to detail, and experience with administrative processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, referral tracking software, and proficiency in Microsoft Office are typically required. Strong interpersonal communication, problem-solving, and the ability to multitask effectively help you stand out in this position. These skills ensure accurate processing of referrals, timely follow-up, and positive relationships with clients and partners, which are critical for business growth and client satisfaction.
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Referral Associate jobs near you
Referral Associate (Outpatient)

Referral Associate (Outpatient)

Adventist Health

Sonora, CA • On-site

$18.75 - $23.50/hr

Full-time

Posted 26 days ago

Adventist Health rating

7.9

Company rating: 7.9 out of 10

Based on 238 frontline employees who took The Breakroom Quiz

107th of 875 rated healthcare providers

Job description

Adventist Health Sonora has been one of the area's leading healthcare providers since 1900. We are comprised of a 72-bed hospital, 30 medical offices, comprehensive cancer care and a vast scope of award-winning services located throughout Tuolumne and Calaveras counties and the surrounding areas. Sonora is known for its friendly hometown charm, vast outdoor experiences and lively downtown. The allure of Sonora's close-knit community is complimented by its proximity to Yosemite National Park, as well as just a quick drive to Lake Tahoe.

Job Summary:

Coordinates and completes referrals within the Hospital-based Outpatient Clinics (HBOC) including acquiring and verifying third party information, obtaining and arranging appointments and tracking. Works on routine assignments within defined parameters, established guidelines and precedents. Follows established procedures and receives daily instructions on work.

Job Requirements:

Education and Work Experience:

  • High School Education/GED or equivalent: Preferred
  • Associate's/Technical Degree or equivalent combination of education/related experience: Preferred

Licenses/Certifications:

  • Certified Nurse's Assistant (CNA), Medical Assistant (MA), or medical terminology course: Preferred

Essential Functions:

  • Communicates with ordering providers and nursing regarding insurance authorizations, denials, peer-to-peer review requests and scheduling difficulties with referrals to providers.
  • Takes telephone requests for authorizations. Prepares referral requests. Informs patients of appointment information and instructions.
  • Maintains electronic health record (EHR) referral documentation to reflect actions on specific referrals (including adding incoming referrals that were not generated from the electronic health record (HER)). Maintains referral resource document.
  • Schedules referral appointments with appropriate department or referred to provider. Tracks referral patient compliance and communicate with referring provider as necessary regarding patients refusing service and patients not showing up to a referral appointment.
  • Submits retroactive authorization requests as needed.
  • Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.
Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.

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