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Referral Assistant Jobs (NOW HIRING)

Charles Drew Health Center

Referral Assistant

Omaha, NE · On-site

The Referral Assistant, under the guidance of the Referral Coordinator, will be responsible for coordinating and tracking patient's referrals to other service providers, when the patient's needs are ...

MyMichigan Health

Patient Referral Assistant

Alpena, MI · On-site

$14.25 - $19.50/hr

Enters and tracks incoming and outgoing referrals using Electronic Health Record systems; compiles monthly statistical reports on referral utilization for management reporting purposes on an ...

MyMichigan Health

Patient Referral Assistant

Alpena, MI · On-site

$14.25 - $19.50/hr

Works with providers, office staff & outside sources to complete third party referral authorizations accurately and timely. (30%)* Responsibilities will include reviewing chart documentation (EPIC ...

Kina'ole Family of Companies

Housing Referral Assistant

GU · On-site

$36.50K - $45.60K/yr

Disability insurance The Housing Referral Assistant is responsible for providing assistance to all logistically supported military, Department of Defense (DOD) and non-DOD civilians and their ...

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Referral Assistant information

What are the key skills and qualifications needed to thrive as a Referral Assistant, and why are they important?

To thrive as a Referral Assistant, you need strong organizational abilities, attention to detail, and familiarity with healthcare processes, generally supported by a high school diploma or equivalent. Proficiency with electronic medical record (EMR) systems, scheduling software, and office applications is typically required. Excellent communication, customer service skills, and the ability to multitask set outstanding Referral Assistants apart. These skills ensure efficient patient referrals, accurate information management, and a positive experience for both patients and healthcare providers.

What are some common challenges Referral Assistants face when coordinating patient referrals, and how can these be managed effectively?

Referral Assistants often encounter challenges such as incomplete patient information, delays in receiving responses from external providers, and managing high volumes of referrals. These issues can be managed by maintaining organized records, following up proactively with both patients and providers, and utilizing electronic health record (EHR) systems efficiently. Clear communication and strong attention to detail are crucial for ensuring timely and accurate referral processing, which ultimately supports better patient care and satisfaction.

What are Referral Assistants?

Referral Assistants are administrative professionals who coordinate patient referrals between primary care providers, specialists, and other healthcare services. They handle tasks such as processing referral paperwork, verifying insurance coverage, scheduling appointments, and communicating with both patients and medical staff. Their work ensures that patients receive timely and appropriate care by facilitating smooth communication and documentation throughout the referral process. Referral Assistants play a crucial role in supporting healthcare teams and improving patient experiences.

What is the difference between Referral Assistant vs Referral Coordinator?

AspectReferral AssistantReferral Coordinator
CredentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma; some roles may prefer certification or experience
Work EnvironmentHealthcare or social service settings, assisting with patient or client referralsHealthcare facilities, clinics, or social services, managing referral processes
Employer & Industry UsageHospitals, clinics, social service agenciesHospitals, healthcare networks, social service organizations
Common Search & ComparisonReferral Assistant vs Referral Coordinator

The main difference between a Referral Assistant and a Referral Coordinator lies in their responsibilities and scope. Referral Assistants typically handle basic referral tasks and support staff, while Referral Coordinators manage the entire referral process, coordinate between providers, and ensure timely patient care. Both roles are essential in healthcare settings, but the Coordinator role often requires more experience and organizational skills.

What cities are hiring for Referral Assistant jobs? Cities with the most Referral Assistant job openings:
What are the most commonly searched types of Referral jobs? The most popular types of Referral jobs are:
What states have the most Referral Assistant jobs? States with the most job openings for Referral Assistant jobs include:
Referral Assistant jobs near you
Infographic showing various Referral Assistant job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 72% Full Time, 24% Part Time, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Referral Assistant

Charles Drew Health Centers

Omaha, NE • On-site

Other

Posted 20 days ago

Job description

POSITION SUMMARY: The Referral Assistant, under the guidance of the Referral Coordinator, will be responsible for coordinating and tracking patient’s referrals to other service providers, when the patient’s needs are beyond the scope of practice for our primary care providers.  The Referral Assistant appropriately and efficiently gathers needed information and arranges external specialty services for established patients and internal referrals as appropriate.  The Referral Assistant works closely with the Providers and Clinic Managers to evaluate patient satisfaction and outcomes of care and to provide coordination of services for patients of all ages within an integrated health care delivery system.    Promote a friendly environment by creating an atmosphere in which our patients feel safe, secure and empowered in the decision making processes concerning their health care.    POSITION-SPECIFIC COMPETENCIES/ESSENTIAL FUNCTIONS/DUTIES & RESPONSIBILITIES
  • Coordinate referrals from designated primary care providers for specialty and ancillary care in a timely manner, prioritizing the referrals according to defined levels of urgency, scheduling patient appointments as necessary and communicating referral information to patients.
  • Performs referral follow-up within established time parameters as outlined in referral tracking protocols.
  • Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.
  • Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist.
  • Serves as liaison between Primary Health Care and community service providers.  Establish and maintain relationships with identified service providers.
  • Demonstrate respect for the privacy and confidentiality of patient’s protected health information.
  • Ensure consultation/specialty reports, are received from the consulting provider to ensure continuity of care.
  • Follow-up with patients that no-show for referral appointments, per established guidelines.
  • Monthly reporting of referral activities.
  • Performs all duties in compliance with all federal and state regulations.
  • Serve as a positive, enthusiastic, professional, and proactive member of the Health Care Home team.
  • Other duties as assigned
POSITION REQUIREMENTS
  • High School Diploma or equivalent required.
  • Minimum 1-year experience in medical scheduling or reception.
  • Knowledge of medical terminology preferred.
  • Familiarity with an Electronic Practice Management (EPM) and/ or Electronic Health Record (EHR).
  • Demonstrates strong interpersonal skills and excellent communication skills both written and verbal, as well as, exhibiting strong organizational skills and work ethic.
  • Demonstrates a professional demeanor when responding to patients/customers.
  • Hearing - must be able to respond to telephone calls and face to face interactions.   Near vision - to type on computer.
  • Hours of Work:  Monday-Friday 8:30-5:30. Expect to work 40 hours a week.  Over-time is not encouraged.
  • Travel:  Some travel may be required, when participating in outreach events.  
  • Exposure:  The exposure characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  For example, while performing the essential functions of this job, the employee rarely is exposed to fumes or airborne particles and toxic or caustic chemicals.  Additionally, the employee may occasionally be exposed to bloodborne and other hazardous chemicals.  Finally, the noise level in the work environment can rarely be quite loud.  In all cases personal protective equipment will be provided to the employee in combination with adequate ventilation and other engineering controls to minimize the risk of exposure or other hazardous occurrence.
  • Physical: Reasonable accommodation may be made to enable individuals with special challenges to perform these essential functions.

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