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Referral Assistant Jobs in California (NOW HIRING)

unicare

Referrals - Referral Coordinator

Los Angeles, CA · On-site

$19.50 - $25.25/hr

Review details and expectations about the referral with patients. * Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request ...

unicare

Referrals - Referral Coordinator

Fontana, CA · On-site

$18.25 - $24/hr

Review details and expectations about the referral with patients. * Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request ...

unicare

Referrals - Referral Coordinator

Moreno Valley, CA · On-site

$18.75 - $24.50/hr

Review details and expectations about the referral with patients. * Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request ...

unicare

Referrals - Referral Coordinator

Pomona, CA · On-site

$18 - $23.50/hr

Review details and expectations about the referral with patients. * Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request ...

unicare

Referrals - Referral Coordinator

Fontana, CA · On-site

$18.25 - $24/hr

Review details and expectations about the referral with patients. * Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request ...

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All JobsReferral JobsReferral Assistant JobsReferral Assistant Jobs in California

Referral Assistant information

What is a referral assistant?

Referral Assistants are administrative professionals who coordinate patient referrals between primary care providers, specialists, and other healthcare services. They handle tasks such as processing referral paperwork, verifying insurance coverage, scheduling appointments, and communicating with both patients and medical staff. Their work ensures that patients receive timely and appropriate care by facilitating smooth communication and documentation throughout the referral process. Referral Assistants play a crucial role in supporting healthcare teams and improving patient experiences.

What skills and qualifications are needed to be a referral assistant?

To thrive as a Referral Assistant, you need strong organizational abilities, attention to detail, and familiarity with healthcare processes, generally supported by a high school diploma or equivalent. Proficiency with electronic medical record (EMR) systems, scheduling software, and office applications is typically required. Excellent communication, customer service skills, and the ability to multitask set outstanding Referral Assistants apart. These skills ensure efficient patient referrals, accurate information management, and a positive experience for both patients and healthcare providers.

What challenges do referral assistants face and how can they be managed?

Referral Assistants often encounter challenges such as incomplete patient information, delays in receiving responses from external providers, and managing high volumes of referrals. These issues can be managed by maintaining organized records, following up proactively with both patients and providers, and utilizing electronic health record (EHR) systems efficiently. Clear communication and strong attention to detail are crucial for ensuring timely and accurate referral processing, which ultimately supports better patient care and satisfaction.

What is the difference between Referral Assistant vs Referral Coordinator?

AspectReferral AssistantReferral Coordinator
CredentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma; some roles may prefer certification or experience
Work EnvironmentHealthcare or social service settings, assisting with patient or client referralsHealthcare facilities, clinics, or social services, managing referral processes
Employer & Industry UsageHospitals, clinics, social service agenciesHospitals, healthcare networks, social service organizations
Common Search & ComparisonReferral Assistant vs Referral Coordinator

The main difference between a Referral Assistant and a Referral Coordinator lies in their responsibilities and scope. Referral Assistants typically handle basic referral tasks and support staff, while Referral Coordinators manage the entire referral process, coordinate between providers, and ensure timely patient care. Both roles are essential in healthcare settings, but the Coordinator role often requires more experience and organizational skills.

What are the most commonly searched types of Referral jobs in California?

The most popular types of Referral jobs in California are:

What cities in California are hiring for Referral Assistant jobs?

Cities in California with the most Referral Assistant job openings:

Referral Assistant jobs near you
Infographic showing various Referral Assistant job openings in California as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Information and Referral Assistant

CHIRLA

San Juan Capistrano, CA • On-site

$28.85/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

JOB POSTING -- Information and Referral Assistant
The Coalition for Humane Immigrant Rights (CHIRLA) is a nonprofit organization founded in 1986. CHIRLA is a California leader with national impact made of diverse immigrant families and individuals who act as agents of social change to achieve a world with freedom of mobility, full human rights, and true participatory democracy. CHIRLA organizes and serves individuals, institutions and coalitions to build power, transform public opinions, and change policies to achieve full human, civil and labor rights. Guided by power, love and vision of our community, CHIRLA embraces and drives progressive social change.
POSITION SUMMARY:
The Coalition for Humane Immigrant Rights (CHIRLA) is seeking an Information & Referral Assistant to work with the Department of Workers’ Rights and Labor Legal Services in managing the EMPLEO Hotline. EMPLEO, which stands for Employment, Education and Outreach, is an educational inter-state program aimed at making the Hispanic community aware of their workplace rights. The program officially launched in the Western U.S. in 2004 and continues to expand into other regions of the country. EMPLEO addresses the concerns of recent immigrants who aren’t always familiar with their workplace rights in the U.S. Many immigrants have multifaceted concerns that reach across agency or organizational lines. By using a cooperative approach, the Information & Referral Assistant will direct individuals looking to file a claim with a Labor Agency in the right direction. This candidate will work with the Workers’ Rights Legal Team to document complaints and concerns from workers across a broad range of labor-related issues to then refer them to the appropriate state or federal agency.
The Information and Referral Assistant will also assist the Workers’ Rights Legal Team in identifying California residents who would be best served by referring them to CHIRLA’s Workers’ Rights and Labor Legal Services Department.
PRIMARY DUTIES & RESPONSIBILITIES:
  • Answer hotline phone calls during CHIRLA’s official hours of operation.
  • Ensure hotline messages are retrieved and returned in a timely manner.
  • Screen callers and document complaints, which may include an array of labor-related issues.
  • For non-California residents: Refer individuals to the appropriate labor agency, as instructed by the Director of Workers’ Rights.
  • For California residents: Refer individuals to the appropriate labor agency or to the Workers’ Rights Legal Team for a comprehensive screening of issues at the intersection of employment law and immigration law, as instructed by the Director of Workers’ Rights.
  • Report daily and weekly tallies on total number of calls and ways in which each was channeled.
  • Assist in creating and maintaining reporting spreadsheets and other tools to track deliverables that must be reported by the end of each month.
  • Participate in weekly virtual debriefs with the Workers’ Rights Team.
  • Participate in training courses as needed.
  • Turn in timesheets and other administrative materials according to deadlines assigned.
  • Maintain open communication with partners and stakeholders.
  • Assist stakeholders in obtaining the information and resources needed to continue promoting the Hotline.
  • Other duties and responsibilities as necessary.

SKILLS & QUALIFICATIONS:
Required:
  • Excellent verbal and interpersonal skills.
  • Commitment to immigrant and worker rights.
  • Must have experience in a high paced environment.
  • Must be bi-lingual in Spanish, this position interacts heavily with Spanish speaking
  • A proactive approach to duties, continually looking at ways to improve administration processes.
  • Flexibility to adapt style and method based on what is needed.
Preferred:
  • At least one year of experience in administrative processes
  • At least one year of customer service experience
  • Proficient with Word, Excel, Power Point, Microsoft Forms, and other Microsoft Suite or other software utilized by CHIRLA.
  • The ability to manage and develop referral databases is a plus.
Desired Traits or Characteristic:
  • Ability to maintain positive working relationships with staff, members and partners.
  • Self-motivated – proven ability to work independently and open to be innovative and creative.
  • Ability to plan and prioritize work activities, meet deadlines and follow-up assignments with minimum direction.
  • Able to work independently, as well as a member of a team.
_________________________________________________________________________________________
JOB TITLE: Information and Referral Assistant
Salary & Benefits: $28.85hr.
CHIRLA also offers an excellent benefits package, which includes
annual paid vacation; additional paid holiday leave in December; employer contribution to retirement
account; health, dental, vision and life insurance plans.
FLSA Classification: Non-Exempt/Hourly, full-time Classification: CHIRLA recognizes a staff bargaining unit affiliated with AFSCME District Council 36. This position is not in CHIRLA’s bargaining unit and covered under the terms of the collective bargaining agreement.
REPORTS TO: Director of Workers’ Rights and Labor Legal Services
CLOSING DATE OF THIS POSITION: Position will remain open until filled.
LOCATION: San Juan Capistrano, CA
CHIRLA is an equal opportunity employer and makes employment decisions on the basis of merit and 
administers all terms and conditions of employment, including recruitment, appointment, promotion, 
compensation, benefits, transfers, training and educational opportunities without regard to pregnancy, 
childbirth or related medical conditions, genetic information as defined by the Genetic Information 
Nondiscrimination Act, race, religion or religious creed, color, gender, gender identity or expression, 
national origin or ancestry, physical or mental disability, medical condition, marital status, registered 
domestic partner status, age (40 or older), sexual orientation, HIV/AIDS status, pregnancy or pregnancy
related disability, military or veteran status or any other basis protected by federal, state or local law or 
ordinance or regulation.  All such discrimination is unlawful.  It also prohibits unlawful discrimination 
based on the perception that anyone has any of those characteristics or is associated with a person who 
has or is perceived as having any of those characteristics. All such discrimination is unlawful. 
Open Positions are available at: www.CHIRLA.org/Career Center use link - Career Center - The Coalition for Humane Immigrant Rights
All Applicants will be required to complete an Application for Employment prior to any scheduled interview.

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