About Imedview
Imedview is a claims and litigation service partner with over 20 years of experience in the industry. Our expertise allows us to proudly serve both legal and insurance professionals nationwide. With a passion for delivering outstanding customer service and building lasting client relationships, we’re growing fast — and we pride ourselves on impeccable customer service and client relations.
Why Imedview?
- Proven Success: From a team of 10 to over 150 employees, with a retention rate of 90%+.
- Award-Winning Culture: A six-time “Great Place to Work” honoree, recently named to the Fortune Best Workplaces in New York 2026 list (small & medium business category).
- Client-Centric Approach: We’re more than a vendor - we’re a trusted partner.
Location Priority
We’re prioritizing candidates in New York (NY), New Jersey (NJ), Massachusetts (MA), Connecticut (CT), Maine (ME), New Hampshire (NH), Virginia (VA), and Maryland (MD) to strengthen regional collaboration. While we offer remote flexibility, these states are key to our growth strategy.
About the Role
This role plays a critical part in ensuring the timely, accurate, and compliant retrieval of sensitive records. The position requires regular communication with healthcare facilities, thorough documentation within internal systems, and coordination of record requests from initiation through completion. Success in this fast-paced environment requires strong organizational skills, attention to detail, the ability to work independently, and a commitment to maintaining confidentiality.
Responsibilities include, but not limited to:
- Maintain consistent communication with custodians to ensure timely completion of record requests, using phone, portal, and other contact methods as needed
- Document all interactions, updates, and progress in our company’s software, including both viewable and non‐viewable notes to demonstrate due diligence
- Upload all received records, rejections, certificates of no records, and invoices, ensuring accuracy and proper placement
- Review documents uploaded by facilities through the portal to confirm completeness and correct categorization
- Update and maintain the internal address book by adding new contacts, removing outdated information, and noting portal usage for communication or record retrieval
- Ensure efficient, accurate, and compliant completion of record retrieval services from initiation through conclusion
- Demonstrate proficiency in electronic systems and tools used for medical data retrieval
- Work independently within assigned retrieval tasks while sustaining strong communication and positive relationships with clients and facilities
- Practice confidentiality and secure handling of sensitive records in accordance with compliance standards
- Perform additional duties as assigned to support business needs in a fast‐paced environment
Qualifications:
- 1-3 years of experience in medical authorizations, healthcare administration, medical records, or related fields
- Experience and comfortable with multiple modes of communication (phone, email, etc.)
- Experience in customer service working with legal/healthcare industry preferred
- Has a proficient understanding of MS Office suite (Excel, Word, Outlook)
- Not afraid to learn new technology/software
- Organizational skill and attention to detail
- College degree preferred
Physical Requirements
Ability to sit, stand, and use standard office equipment for extended periods; occasional lifting up to 20 lbs. may be required.
Working Conditions
Employees residing within 75 miles of the office may be required to maintain regular in-office attendance. Employees residing outside of 75 miles may be required to travel intermittently to the office (travel expenses covered by the company) and attend company-hosted events with advance notice.
What We Offer
- Company-provided equipment to perform essential job duties
- 401(k) with employer match and profit sharing (when eligible)
- Comprehensive health, dental, and vision coverage
- HSA and FSA options, company-paid life insurance, and short-term and long-term disability
- A full hour of paid lunch, every day
- Paid time off and holidays — plus extra paid days for your birthday, work anniversary, and volunteering
We are an equal opportunity employer and hire based on merit. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.
Company Description
Imedview provides record management and scheduling services for litigated cases. With over 20+ years in the IME industry, Imedview continues to be innovative and offers new services to assist our clients.