Property Operations Manager Jobs (NOW HIRING)

Description

About Prime: Prime Residential is an established owner and operator of more than 19,000 multifamily apartments and townhomes, providing appealing amenities and superior customer service in some of the most sought-after locations along the West Coast. We are committed to maintaining a richly diverse and inclusive company culture where all people feel welcomed and valued.   

Office Details: The Property Operations Analyst will be expected to office out of the Park La Brea office in Los Angeles 5 days a week 9:00 am to 6:00 pm 

Target Pay: $91,480 per year + annual discretionary bonus 

Role Overview:   As Property Operations Analyst, you help leaders at Park La Brea (PLB) understand operational results, spot variances, and act on key property operations priorities - including revenue, occupancy, delinquency, work orders, purchase orders, controllable expenses, and other above-the-line operating metrics.

Reporting to the VP, Property Management, you own the variance analysis for property operations: identifying where results differ from expectations, following up on the drivers, and explaining what is behind them across operating metrics. You partner closely with Property Management, Property Accounting, Asset Management, and Centralized Services to interpret reported results, pinpoint operational drivers, and ensure timely follow-up on items that affect property performance.

In short, you serve as the operations-focused partner who turns property activity and reported results into clear variance explanations, practical follow-up, and actionable insight for operational leaders.

Who You Are:  

• An operations-focused analyst who turns property activity, KPI data, and variance trends into insight leaders can act on.
• A clear communicator who can explain operational and financial information plainly to property-management partners.
• Meticulous and deadline-driven, able to prioritize and meet recurring reporting deadlines.
• Precise with numbers and comfortable working across resident ledgers, billing, and collections data to reconcile accounts and resolve discrepancies.
• A strong cross-functional partner who builds alignment across operations, accounting, Centralized Services, and corporate finance rather than working in a silo.
• A continuous improvement minded individual, always looking to make reporting faster, clearer, and more dependable.
• Trustworthy with confidential financial information, exercising discretion and integrity.
• Genuinely aligned with Prime's PRIME values: Passion, Responsibility, Inclusion, Mindfulness, and Excellence.

Key Responsibilities: 

Financial Reporting & Variance Analysis

• Own property operations KPI variance reporting for your assigned property, covering revenue, occupancy, delinquency, work orders, purchase orders, controllable expenses, and other above-the-line operating metrics, including clear, actionable commentary on actual results versus budget, forecast, prior period, and operating expectations.
• Analyze above-the-line operating results, identify variances and trends, and explain the drivers to the VP, Property Management and the operations management team, keeping variance explanations clear, timely, and actionable for leadership review.
• Partner with Property Accounting to understand reported results and distinguish accounting close items from operational performance drivers.
• Research material variances by working with operations leaders, property team members, Property Accounting, and Centralized Services to identify root causes and required follow-up.
• Support monthly operating reviews by preparing variance schedules, trend summaries, and follow-up items for property operations.
• Track operational and capital project spend against budget, and flag risks or overruns early.
• Prepare and support property budgets and periodic forecasts, gathering operating assumptions, validating inputs, and tying variance explanations back to current and expected property performance.
• Provide ad hoc analysis and decision support that translates property operations activity and reported results into practical recommendations.

Resident Ledger, Pre-Bill & Utility Billing

• Own the accuracy of pre-bill each cycle, reviewing recurring resident charges so they post correctly and on time.
• Own the accuracy of utility billing, validating charges with property operations and the third-party utility provider before they reach residents.
• Support the accuracy and integrity of resident ledger charges, partnering with property management, accounting, and Centralized Services to research and resolve discrepancies.

Delinquency & Collections

• Support delinquency tracking and resident communications, providing the reporting the operations team needs to act on past-due balances.
• Contribute to Final Account Statements (FAS), helping ensure move-out ledgers reconcile accurately.
• Partner on the Centralized Services collections handoff, preparing and validating delinquent and final-balance accounts routed to collections.

Data Integrity & Partnership

• Ensure the accuracy, completeness, and integrity of financial and operational data.
• Partner with Property Accounting and Centralized Services to reconcile results and align on reporting standards.
• Manage confidential financial information with discretion and integrity, adhering to company policies and internal controls.

Requirements

Required

• 2+ years of experience in property operations, financial analysis, resident accounting support, property management, or a related field.
• Advanced Microsoft Excel skills (modeling, pivot tables, lookups) and strong overall MS Office proficiency.
• Strong analytical and critical thinking skills with high attention to detail.
• Effective communication skills (oral, listening, and written) and the ability to present operational and financial information clearly to finance and non-finance partners.
• Ability to prioritize, multitask, and meet recurring reporting deadlines, with discretion and integrity in handling confidential financial information.
• Valid driver's license for the purpose of operating a community or company vehicle.
• Authorized to work in the United States.

Preferred

• BS/BA degree in Finance, Accounting, Economics, or a related field, or equivalent relevant experience.
• Experience with property management / accounting software (e.g., RealPage, Yardi).
• Multifamily real estate or property operations experience.
• Experience building dashboards or automating recurring reporting.
• Experience with resident accounting, billing, or collections (accounts receivable) in a multifamily or property-operations setting.

What We Offer:  

• Generous Benefits: Comprehensive medical, dental, vision, and RX plans.  
• PTO: Standard PTO plus 11 company holidays, 2 floating holidays, 1 birthday day-off, and 1 volunteer day-off.  
• Retirement: 401k match up to 4%.   
• Career Growth: Prime Academy provides various development opportunities by position including foundational skills, technical skills, leadership essentials, and more.  
• Education: Tuition reimbursement for continuous learning.  
• Employee Housing Discount: Housing discount offered at Prime Residential properties.  

JOIN OUR TEAM: If you are a dedicated professional with a passion for excellence and customer service, we would love to hear from you! Apply now to join Prime Residential and contribute to our vibrant community.

Privacy Notice: https://www.primegrp.com/ccpa-info-current-and-prospective-employees/  
At Prime Residential, we celebrate and support diversity for the benefit of our employees, our business, and our community.
Prime is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Prime is also committed to compliance with all fair employment practices regarding citizenship and immigration status and, where applicable, pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
Regarding Prime Residential's Compensation Philosophy: The pay range for this position refers to what we reasonably expect to compensate for this role. Individual compensation is based on various factors, including experience, education, skillset, and geographic location. The specified range is reflective of the intended regional labor market.