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Production Support Engineer Jobs in Georgia (NOW HIRING)

Slip Robotics

Service Support Engineer

Norcross, GA · On-site

With no PM infrastructure for legacy products, the SSE will define maintenance schedules ... Support the Field Engineering Manager in building the reliability infrastructure that Service ...

Slip Robotics

Service Support Engineer

Norcross, GA · On-site

With no PM infrastructure for legacy products, the SSE will define maintenance schedules ... Support the Field Engineering Manager in building the reliability infrastructure that Service ...

PamTen Inc

Jr Application Support Engineer

Atlanta, GA · On-site

... production incidents, develop permanent remediation plans, and implement automation to prevent ... Required : • Site Reliability Engineer (SRE) in which 80% will be support [React/Protect], 10% ...

Fortinet, Inc.

Technical Support Engineer

Atlanta, GA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Support and troubleshooting on the wireless and switching range of Fortinet products * Collection ...

Fortinet

Technical Support Engineer

Atlanta, GA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Support and troubleshooting on the wireless and switching range of Fortinet products * Collection ...

Montra

Senior Support Engineer

Atlanta, GA · On-site

Solve Tier 2/3 support issues using structured root-cause and problem-management processes to ... productive, and in compliance. Our Via platform pairs automation and AI with hands-on engineering ...

Montra

Senior Support Engineer

Atlanta, GA · On-site

Solve Tier 2/3 support issues using structured root-cause and problem-management processes to ... productive, and in compliance. Our Via platform pairs automation and AI with hands-on engineering ...

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How much do production support engineer jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for production support engineer in Georgia is $40.51, according to ZipRecruiter salary data. Most workers in this role earn between $34.09 and $44.47 per hour, depending on experience, location, and employer.

What is a production support engineer?

Production Support Engineers are IT professionals responsible for ensuring the smooth operation and maintenance of software applications and systems in a live production environment. They monitor system performance, troubleshoot technical issues, and collaborate with development and operations teams to quickly resolve incidents. Their goal is to minimize downtime, maintain service levels, and support end-users by addressing technical problems as they arise. Production Support Engineers also contribute to system improvements and may participate in on-call rotations to provide 24/7 support.

What are the key skills and qualifications needed to thrive as a production support engineer?

To thrive as a Production Support Engineer, you need strong problem-solving abilities, a background in computer science or IT, and experience in troubleshooting software and infrastructure issues. Familiarity with monitoring tools, ticketing systems like Jira or ServiceNow, and scripting languages such as Python or Bash is typically required. Excellent communication, teamwork, and the ability to remain calm under pressure help you stand out in this role. These skills and qualities are crucial for ensuring system reliability, minimizing downtime, and maintaining seamless business operations.

What are some common challenges faced by production support engineers, and how are they typically addressed?

Production Support Engineers often face challenges such as resolving urgent system outages, managing high-pressure incidents, and balancing multiple support requests simultaneously. To address these, they rely on strong troubleshooting skills, clear communication with development teams, and well-documented incident management processes. Many organizations provide on-call rotations and regular training to help engineers stay prepared, while collaboration with cross-functional teams ensures issues are resolved efficiently and root causes are addressed for long-term stability.

What are the most commonly searched types of Production Support Engineer jobs in Georgia?

The most popular types of Production Support Engineer jobs in Georgia are:

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For Production Support Engineer jobs in Georgia, the most frequently searched job titles are:

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The top searched job categories for Production Support Engineer jobs in Georgia are:

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    Production Support Engineer jobs near you
    Infographic showing various Production Support Engineer job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $84,254 per year, or $40.5 per hour.

    Service Support Engineer

    Slip Robotics

    Norcross, GA • On-site

    Full-time

    Medical, Dental, Vision, PTO

    Re-posted 3 days ago

    Job description

    Slip Robotics is a B2B Robotics-as-a-Service company deploying autonomous loading and unloading robots at warehouse and fulfillment sites across North America. Our customers include some of the largest shippers and 3PLs in the industry. We build the robots, we deploy them, and we keep them running - and we're scaling fast.
    The Service Support Engineer is the reliability execution layer within Slip Robotics' Service Delivery organization. This role owns the fleet-wide reliability function for all deployed products - establishing the root cause analysis infrastructure and preventative maintenance program that keep the deployed fleet performing at spec as the company scales enterprise accounts.
    The Service Support Engineer is an investigator and a builder. They receive initial failure characterization from Diagnostic Engineers and take the analysis further - forming hypotheses, designing validation approaches, and performing hands-on testing to confirm or eliminate root causes before a corrective action is defined. They do not hand off findings and wait; they drive failures to closure in partnership with Quality.
    This is also a program-building role. With no PM infrastructure for legacy products, the SSE will define maintenance schedules, procedures, and intervals from scratch - working from field failure history, technical documentation, and hands-on product knowledge. The ability to move from raw field data to a deployable maintenance program is core to what this role must do.
    Responsibilities:
    • Root Cause Analysis & Failure Investigation
    • Own fleet-wide root cause analysis for systemic failures across all deployed products Receive structured failure characterization from Diagnostic Engineers and conduct deeper analytical and hands-on investigation to identify true root cause
    • Form and test hypotheses through bench-level and field validation; design test protocols and execute them directly or in coordination with Diagnostic Engineers and Field Maintenance
    • Produce formal RCA reports that document failure evidence, causal chain, validated root cause, and corrective action recommendation - written to a standard that supports engineering review and corrective action tracking
    • Drive RCA findings to verified closure in partnership with Quality; an RCA is not complete until the corrective action has been validated
    • Distinguish systemic failure patterns from one-off incidents; escalate confirmed systemic issues through the appropriate cross-functional channels
    • Maintain the failure knowledge base for the deployed fleet: documented RCAs, failure modes, corrective actions, and trend data that inform both PM program development and future diagnostic work
    • Preventative Maintenance Program
    • Own the development and deployment of the preventative maintenance program for all deployed Slip Robotics products - defining schedules, procedures, and intervals across SlipBot and SlipLift ALRs, and establishing PM as a structured, repeatable function within Service Delivery
    • Define PM schedules, procedures, task descriptions, and maintenance intervals for SlipBot and SlipLift ALRs based on field failure history, product knowledge, and reliability analysis
    • Partner with Field Maintenance and Field Engineering to validate PM procedures in the field before full deployment; iterate based on technician feedback and observed outcomes
    • Own the rollout and ongoing management of the PM program across all active customer sites; coordinate with Field Maintenance to ensure PM tasks are executed on schedule
    • Track PM compliance across the fleet; identify and resolve gaps in execution in coordination with Field Maintenance management
    • Update PM procedures as new failure modes are identified through RCA or field observation; the PM program is a living document, not a one-time deliverable
    • Cross-Functional Reliability Execution
    • Serve as the primary reliability partner to the Diagnostic Engineering team: provide guidance on complex failure characterization, review initial analyses, and identify when a ticket-level failure warrants fleet-level investigation
    • Partner with Quality on RCA closure: co-own the corrective action validation process and ensure findings are formally documented and tracked to resolution
    • Surface confirmed systemic findings to relevant stakeholders - Field Engineering Manager, Quality, and, where appropriate, Engineering and Manufacturing - with structured documentation, not informal observation
    • Support the Field Engineering Manager in building the reliability infrastructure that Service Delivery owns: documentation standards, RCA templates, PM tracking systems, and escalation criteria
    • Contribute to Diagnostic Engineer development: share failure knowledge, explain analytical methods, and help build diagnostic capability across the Field Engineering team

    Requirements
    • 3-6 years of experience in reliability engineering, sustaining engineering, field service engineering, or a closely related technical role with a strong failure analysis component
    • Demonstrated experience conducting structured root cause analysis using formal methodologies (8D, FMEA, fishbone/Ishikawa, 5-Why, or equivalent); able to produce formal RCA documentation, not just informal findings
    • Hands-on electromechanical troubleshooting experience - this role must understand the physical systems they are analyzing and be capable of performing bench-level validation independently
    • Ability to form, design, and execute hypothesis-driven test plans; moves from observation to structured investigation without waiting for direction
    • Strong technical writing skills: RCA reports, Preventative Maintenance procedures, and failure documentation must be clear, structured, and usable by both technical and non-technical audiences
    • Comfortable operating without established processes; able to build structure where none exists
    • Ability to travel up to 15%

    Preferred:
    • Experience in robotics, industrial automation, warehouse automation, EV systems, or a hardware-as-a-service environment where assets are deployed and operated at customer sites
    • Prior experience building or formalizing a preventative maintenance program - defining intervals, writing procedures, and deploying to a field team
    • Familiarity with fleet monitoring tools, telemetry data, or operational dashboards used to identify failure trends across a distributed asset base
    • Experience working in a reliability or sustaining function that was absorbed by an operations or field services team rather than supported by a dedicated engineering organization
    • Proficiency with Jira, Zendesk, Confluence, or similar platforms used for ticket management and technical documentation

    Benefits
    • Health Care Plan (Medical, Dental & Vision)
    • Paid Time Off (Vacation, Sick & Public Holidays)
    • Stock Option Plan

    Slip Robotics is an equal opportunity employer. We evaluate candidates on the merits of their experience and their fit for the role. We welcome applicants from every background.

    Apply