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Production Support Engineer Jobs in Georgia (NOW HIRING)

Truist

Production Support Manager

Atlanta, GA

Bachelor's degree in Computer Science, Engineering, or related field * 10+ years of IT operations / production support experience * 5+ years in managing ATM or banking production environments * 3+ ...

Truist

Production Support Manager

Atlanta, GA · On-site

Bachelor's degree in Computer Science, Engineering, or related field * 10+ years of IT operations / production support experience * 5+ years in managing ATM or banking production environments * 3+ ...

JFrog

Developer Support Engineer

Atlanta, GA · Hybrid

$90K - $95K/yr

... Support Engineer in JFrog you will... * Troubleshoot and Investigate complex customer's CI/CD ... Set up JFrog applications and 3rd party products in various development environments * Analyze log ...

PamTen Inc

Jr Application Support Engineer

Atlanta, GA · On-site

... production incidents, develop permanent remediation plans, and implement automation to prevent ... Required : • Site Reliability Engineer (SRE) in which 80% will be support [React/Protect], 10% ...

Transact Campus Inc

Technical Support Engineer

Atlanta, GA · On-site

$44K - $74K/yr

As a Technical Support Engineer, you will be the technical problem-solving expert for our customers ... Cross-functionally, you'll work with Product Management, Engineering, and Quality Assurance teams ...

Transact Campus

Technical Support Engineer

Atlanta, GA

$44K - $74K/yr

As a Technical Support Engineer, you will be the technical problem-solving expert for our customers ... Cross-functionally, you'll work with Product Management, Engineering, and Quality Assurance teams ...

Avispa

Staff Operational Support Engineer

Atlanta, GA · On-site

... Support Engineer to manage production incidents and support critical live events. The role involves ... Responsibilities : • Own and resolve escalated production incidents impacting live streaming, VOD ...

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$15

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$67

How much do production support engineer jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for production support engineer in Georgia is $40.51, according to ZipRecruiter salary data. Most workers in this role earn between $34.09 and $44.47 per hour, depending on experience, location, and employer.

What are Production Support Engineers?

Production Support Engineers are IT professionals responsible for ensuring the smooth operation and maintenance of software applications and systems in a live production environment. They monitor system performance, troubleshoot technical issues, and collaborate with development and operations teams to quickly resolve incidents. Their goal is to minimize downtime, maintain service levels, and support end-users by addressing technical problems as they arise. Production Support Engineers also contribute to system improvements and may participate in on-call rotations to provide 24/7 support.

What are some common challenges faced by Production Support Engineers, and how are they typically addressed?

Production Support Engineers often face challenges such as resolving urgent system outages, managing high-pressure incidents, and balancing multiple support requests simultaneously. To address these, they rely on strong troubleshooting skills, clear communication with development teams, and well-documented incident management processes. Many organizations provide on-call rotations and regular training to help engineers stay prepared, while collaboration with cross-functional teams ensures issues are resolved efficiently and root causes are addressed for long-term stability.

What are the key skills and qualifications needed to thrive as a Production Support Engineer, and why are they important?

To thrive as a Production Support Engineer, you need strong problem-solving abilities, a background in computer science or IT, and experience in troubleshooting software and infrastructure issues. Familiarity with monitoring tools, ticketing systems like Jira or ServiceNow, and scripting languages such as Python or Bash is typically required. Excellent communication, teamwork, and the ability to remain calm under pressure help you stand out in this role. These skills and qualities are crucial for ensuring system reliability, minimizing downtime, and maintaining seamless business operations.
What are the most commonly searched types of Production Support Engineer jobs in Georgia? The most popular types of Production Support Engineer jobs in Georgia are:
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    Production Support Engineer jobs near you
    Application Support Engineer

    Application Support Engineer

    Judge Group, Inc.

    Alpharetta, GA • On-site

    $50 - $60/hr

    Other

    Posted 14 days ago

    Job description

    Location: Alpharetta, GA Salary: $50.00 USD Hourly - $60.00 USD Hourly Description:
    Job Title: Application Support Engineer
    Location: Alpharetta, GA (Onsite 5 Days)
    Duration: Contract To Hire
    Job Description:
    Looking for a talented Application Support Engineer Senior to provide technical production support, managing/troubleshooting, deploying customer care applications, and upcoming technology needs like cloud migration etc. You will also be diagnosing and fixing operational issues with our high-volume transaction processing applications, products, and platforms. Using product knowledge, subject matter expertise and technical skills, you will provide the highest level of service to resolve the client/customer's issues.
    What you will do:
    System Management: Provide oversight, governance, and technical expertise for Windows, Linux servers and Azure Cloud, including hardware sizing, monitoring, and optimization among others
    Cloud Expertise: Support cloud environments on Azure, ensuring seamless integration with applications and optimizing cloud resources for performance and cost-efficiency
    Monitoring & Performance: Utilize tools such as Dynatrace, Splunk, Moogsoft to monitor application performance and tie application usage back to infrastructure configuration
    Database: Knowledge to drive efficiency for Oracle and SQL database configuration and usage, ensuring optimal performance.
    Network & Security: Understanding Networking architecture in a typical Datacenter, firewalls, Load Balancers, VIPs, Certificates and how the Certificate renewal process works etc.
    High Availability & Disaster Recovery: Design, provide configurations, and validate High Availability (HA) and Disaster Recovery (DR) solutions to ensure business continuity
    Documentation & Standards: Maintain comprehensive architectural documentation of IT configurations and procedures, adhering to industry best practices
    Support:
    o Triage and resolve client requests and incidents.
    o Analyze internal alerts coming from various monitoring tools like Splunk, SiteScope, Dynatrace etc.
    o Analyze code and participate in root cause analysis.
    o Participate in on-call rotation.
    o Work closely with product development teams to review operational readiness of production changes.
    o Work in a team environment as well as independently to resolve issues with minimal supervision.
    o Involve in release deployments and validation.
    What you will need to have:
    Bachelor's degree required; relevant, equivalent work experience may be substituted for degree requirement.
    Minimum 10 years of Software development experience in Microsoft technologies (C#, .Net) and/or Java technologies
    3 years of experience in Cloud Technologies like Azure
    Experience with multi-tier architecture applications
    Experience in Webservices like SOAP and REST
    Strong troubleshooting and problem-solving skills to identify and resolve application issues.
    Strong understanding of network concepts
    What would be nice to have:
    Experience with Service Now for Incident, Case, Problem and Change Management
    Familiarity with monitoring tools like Splunk, Dynatrace
    Experience writing scripts using Python, PowerShell, Linux/Unix Shell scripting for automating middleware maintenance.
    Familiarity with FTP concerts and other tools like Control-M
    By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
    Contact:
    This job and many more are available through The Judge Group. Please apply with us today!

    Apply