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Phone Manager Jobs (NOW HIRING)

Kahler Automation

Phone Support Supervisor

Fairmont, MN · On-site

$74K - $112K/yr

Lead, manage, and hold the phone support department accountable (LMA) against the processes and procedures established within the service department. * Provide day-to-day leadership, coaching ...

Rosati's Pizza

Phone Staff

Scottsdale, AZ · On-site

$15 - $18.25/hr

Rosati's Pizza, a Chicagoland Favorite since 1964 is looking for friendly and outgoing phone staff ... the Manager Qualifications: Outgoing and friendly personality Strong work ethic Must be able to ...

Kahler Automation

Phone Support Supervisor

Fairmont, MN · On-site

$74K - $112K/yr

Lead, manage, and hold the phone support department accountable (LMA) against the processes and procedures established within the service department. * Provide day-to-day leadership, coaching ...

Easy HR Group

Outbound Phone Operator - VA

$16.75 - $20.75/hr

Receive and manage leads in our system. * Conduct outbound calls to follow up on leads. * Schedule and book appointments for consultations. * Maintain accurate records of interactions and ...

New

Rosati's Pizza

Phone Staff

Bolingbrook, IL · On-site

$14.75 - $17.75/hr

Rosati's Pizza, a Chicagoland Favorite since 1964 is looking for friendly and outgoing phone staff ... the Manager Qualifications: Outgoing and friendly personality Strong work ethic Must be able to ...

McGrath Honda-St. Charles

Phone Agent

Saint Charles, IL · On-site

Responsibilities: * Respond to inbound leads and customer inquiries via phone, email, and text ... Maintain and update customer records in the CRM system. * Provide exceptional customer service and ...

Community Phone

Sr Growth Product Manager

San Francisco, CA · On-site +1

$149K - $196K/yr

About Community Phone Company Community Phone Company YC W19 built a simple cloud phone system for businesses that don't operate a call center. Our solution lets a business get all modern voice ...

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Phone Manager information

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$29K

$104.6K

$118K

How much do phone manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for phone manager in the United States is $104,575.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

How much do phone managers make in the US?

Phone managers typically earn a median annual salary of around $50,000 to $70,000 in the US, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, with some roles offering additional bonuses or benefits.

What cities are hiring for Phone Manager jobs?

Cities with the most Phone Manager job openings:

What are the most commonly searched types of Phone jobs?

The most popular types of Phone jobs are:

What states have the most Phone Manager jobs?

States with the most job openings for Phone Manager jobs include:

Phone Manager jobs near you

Cell Phone Device Repair Technician

Foothills Batteries Inc. dba Batteries Plus

Greenville, SC • On-site

$13.75 - $17.75/hr

Part-time

Posted 15 days ago

Job description

We are seeking a skilled and detail-oriented Cell Phone Repair Technician to join our team on a part-time, on-site basis. The ideal candidate will have experience in diagnosing and repairing a variety of cell phone issues, including hardware and software problems. This role requires a high level of technical expertise and a commitment to providing excellent customer service.Device Repair Technician Duties:Proven experience in cell phone repair, including both hardware and software issues.Ability to diagnose and troubleshoot a wide range of cell phone problems.Strong attention to detail and excellent problem-solving skills.Good communication skills and a customer-focused attitude.Ability to work independently and manage time effectively.High school diploma or equivalent; technical certifications are a plus. At Batteries Plus, you are part of a team in a growing business
Job Posted by ApplicantPro