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Phone Manager Jobs (NOW HIRING)

Axion Spine & Neurosurgery

Phone Triage

Alpharetta, GA · On-site

The Phone Telephone Triage Coordinatoris the first point of contact for patients calling with ... Accurately log call details, caller information, and disposition in the EHR/practice management ...

Kahler Automation

Phone Support Supervisor

Fairmont, MN · On-site

$74K - $112K/yr

Lead, manage, and hold the phone support department accountable (LMA) against the processes and procedures established within the service department. * Provide day-to-day leadership, coaching ...

Rosati's Pizza

Phone Staff

Pewaukee, WI · On-site

$14.75 - $17.50/hr

Rosati's Pizza, a Chicagoland Favorite since 1964 is looking for friendly and outgoing phone staff ... the Manager Qualifications: Outgoing and friendly personality Strong work ethic Must be able to ...

Rosati's Pizza

Phone Staff

Bolingbrook, IL · On-site

$14.75 - $17.75/hr

Rosati's Pizza, a Chicagoland Favorite since 1964 is looking for friendly and outgoing phone staff ... the Manager Qualifications: Outgoing and friendly personality Strong work ethic Must be able to ...

Midland Credit Management

Be Seen First

CSS Phone Specialist

Troy, MI · On-site

$20.25/hr

The CSS Phone Specialist is responsible for handling incoming calls and must be able to effectively ... Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help ...

McGrath Honda-St. Charles

Phone Agent

Saint Charles, IL · On-site

Responsibilities: * Respond to inbound leads and customer inquiries via phone, email, and text ... Maintain and update customer records in the CRM system. * Provide exceptional customer service and ...

Midland Credit Management

CSS Phone Specialist

Troy, MI · On-site

$16 - $21.25/hr

The CSS Phone Specialist is responsible for handling incoming calls and must be able to effectively ... Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help ...

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Phone Manager information

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$29K

$104.6K

$118K

How much do phone manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for phone manager in the United States is $104,575.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

How much do phone managers make in the US?

Phone managers typically earn a median annual salary of around $50,000 to $70,000 in the US, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, with some roles offering additional bonuses or benefits.

What cities are hiring for Phone Manager jobs?

Cities with the most Phone Manager job openings:

What are the most commonly searched types of Phone jobs?

The most popular types of Phone jobs are:

What states have the most Phone Manager jobs?

States with the most job openings for Phone Manager jobs include:

Phone Manager jobs near you

Phone Triage

Axion Spine & Neurosurgery

Alpharetta, GA • On-site

Other

Posted 28 days ago

Job description

Axion Spine & Neurosurgery is at the forefront of spinal health, offering state-of-the-art care in Atlanta. Our elite team is committed to excellence in spine care, pioneering innovative treatments that set us apart in the healthcare industry.

We are looking for a hard-working, personable Phone Telephone Triage Coordinator. The Phone Telephone Triage Coordinatoris the first point of contact for patients calling with questions, concerns, or requests outside of routine scheduling. This role uses established, physician-approved decision protocols to sort and route calls to the appropriate destination — clinical staff, scheduling, billing, or urgent escalation — ensuring patients reach the right person quickly and nothing falls through the cracks. This is not a clinical assessment role; the coordinator does not diagnose or give medical advice, but follows scripted protocols to flag urgency and route accordingly.

This is a part-time role. The required days and hours are:

Monday 9a-5p

Tuesday 9a - 5p

Friday 8:30a - 4:30p

Key Responsibilities

  • Answer incoming patient calls and use standardized intake scripts/protocols to categorize the nature and urgency of each call

  • Route calls to the correct destination: clinical team (nurse/PA/NP), scheduling, billing, referral coordination, or physician on-call, per protocol

  • Recognize protocol-defined “red flag” keywords or symptoms that require immediate escalation to clinical staff, and escalate without delay

  • Accurately log call details, caller information, and disposition in the EHR/practice management system

  • Coordinate same-day or urgent scheduling requests with front desk and clinical teams across all three locations

  • Relay messages between patients and clinical/administrative staff promptly and accurately

  • Follow up on outstanding callbacks to ensure timely resolution

  • Maintain patient confidentiality and HIPAA compliance on all calls

  • Identify recurring call patterns or bottlenecks and report to office leadership

Qualifications

  • High school diploma or equivalent required; some college or medical office coursework a plus

  • 1–2 years experience in a medical office, call center, or patient-facing administrative role

  • Familiarity with medical terminology preferred (spine/neurosurgery exposure a plus, not required)

  • Experience with EHR/practice management systems

  • Strong communication, organization, and multitasking skills

  • Calm, clear phone presence; comfortable following structured protocols under pressure

  • No clinical license required; this position does not perform clinical triage or give medical advice

Apply