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Phone Manager Jobs in Massachusetts (NOW HIRING)

Advance Auto Parts

General Manager I

Bellingham, MA

Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties) * Ability to lead change management * Embrace diversity and foster ...

Advance Auto Parts

General Manager I

Pittsfield, MA · On-site

Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties) * Ability to lead change management * Embrace diversity and foster ...

Advance Auto Parts

General Manager I

Easthampton, MA · On-site

Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties) * Ability to lead change management * Embrace diversity and foster ...

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Phone Manager information

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

How much do phone managers make in the US?

Phone managers typically earn a median annual salary of around $50,000 to $70,000 in the US, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, with some roles offering additional bonuses or benefits.

What are the most commonly searched types of Phone jobs in Massachusetts?

The most popular types of Phone jobs in Massachusetts are:

What cities in Massachusetts are hiring for Phone Manager jobs?

Cities in Massachusetts with the most Phone Manager job openings:

Phone Manager jobs near you

Domestic Violence Advocate - Phone Based

Behavioral Health Network, Inc.

Ware, MA • On-site

$25/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Domestic Violence Advocate - Phone Based to join our Domestic Violence Services team and help advance our mission of empowering people to live healthier, more fulfilling lives.
What We Offer:
  • Purpose-Driven Work - Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
  • Professional Growth - Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
  • Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
  • Stability & Opportunity - Build your career with a well-established organization serving Western Massachusetts since 1938.
  • Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
  • Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:
  • Serving as a key component to local community response to Domestic Violence in this rural region of Massachusetts.
  • Providing victim support and crisis intervention via phone call.
  • Offering problem solving and referrals to community services for survivors of domestic violence.
  • Offering education about the dynamics of abuse.
  • Providing safety planning and risk assessments, emotional support, and case management.
  • Being specially trained for this position.
  • Being immediately available to respond following a domestic violence incident, in-person if needed.

Through BHN's variety of Domestic Violence programs, we offer supportive individual and group services to help those who feel unsafe in their intimate partnerships or are questioning the health of their dating or partner relationships. This position is a sub-grant through the Northwestern District Attorney's office.
Who You Are:
  • High School Diploma/GED equivalent (required); Bachelor's degree in related field (preferred).
  • At least 25 hours of trainings relevant to Domestic Violence Advocacy/Sexual Assault; proof of certifications required during hiring process (required).
  • Familiarity with Massachusetts laws 20J & 20K (required).
  • Familiarity with domestic violence & sexual assault support resources available within Western Massachusetts (required).
  • At least one year of experience within the field of human services, mental health, social services, or case management (required).
  • At least one year of experience working survivors of domestic or sexual violence (preferred).
  • Valid Massachusetts driver's license & car available for work purposes, if needed (required).
  • Ability to commute to Ware, MA and/or Northampton, MA within 30 minutes, if needed (required).

We Hire for HEART!
Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork-guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.
BHN maintains its commitment to social justice and diversity and strongly encourages diverse candidates to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Available Schedules:
Per Diem: coverage for approximately one week/month, including weekday evenings, 8:00pm-7:00am, and 24-hr coverage for weekends and any Monday holidays
Pay Structure:
$25/shift covered + $23.75/hr per hour doing related work assisting individuals during shift
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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