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Phone Manager Jobs (NOW HIRING)

Controlled Force

PHONE REPRESENTATIVE

Batavia, IL · On-site

$20/hr

Office Manager / HR Department Position Summary: We are seeking a professional, articulate, and dependable Phone Receptionist to serve as the first point of contact for all incoming and outgoing ...

PRI Technology

Phone Representative

Bethlehem, PA · On-site

$25/hr

... management, but this is not a requirement. The interview process will include an initial phone or ... virtual interview screening. Please let me know your interest in this position, availability to ...

Legal Shield Corp

Phone Representative

Ada, OK

As a Phone Representative, your primary responsibility is to provide exceptional customer service ... Provide feedback and suggestions to management for improvement in customer support processes.

WNY Urology Associates, LLC

Phone Operator

Cheektowaga, NY · On-site

$17 - $17.75/hr

Work on other tasks as assigned by the department Manager Requirements to successfully perform this job: * Ability to work in a fast-paced environment with good problem-solving skills. * Ability to ...

PPLSI

Phone Representative

Ada, OK · On-site

As a Phone Representative, your primary responsibility is to provide exceptional customer service ... Provide feedback and suggestions to management for improvement in customer support processes.

Pizza Inn

Phone Pro

Hobbs, NM

Answers phone, suggestively sells menu items, accurately takes orders and quotes proper delivery ... Knows manager, coupon and Radio/TV specials. * Responsible for proper cash handling. * Able to give ...

M&K Pizza Pizza Inn

Phone Pro

Carlsbad, NM

Answers phone, suggestively sells menu items, accurately takes orders and quotes proper delivery ... Knows manager, coupon and Radio/TV specials. * Responsible for proper cash handling. * Able to give ...

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$29K

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How much do phone manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for phone manager in the United States is $104,575.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a Phone Manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are the key skills and qualifications needed to thrive as a Phone Manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

What are some common challenges faced by Phone Managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

What cities are hiring for Phone Manager jobs? Cities with the most Phone Manager job openings:
What are the most commonly searched types of Phone jobs? The most popular types of Phone jobs are:
What states have the most Phone Manager jobs? States with the most job openings for Phone Manager jobs include:
Phone Manager jobs near you

CELL PHONE REPAIR TECHNICIAN

CPR Cell Phone Repair

Austin, TX

$12 - $17/hr

Full-time

Posted 24 days ago

CPR Cell Phone Repair rating

6.0

Company rating: 6.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Now Hiring – Cell Phone Repair Technician
CPR Cell Phone Repair is currently seeking an experienced and dependable Cell Phone Repair Technician to join our team.
We are looking for individuals who are technically skilled, customer-focused, and capable of independently operating within a retail repair environment.
Qualifications:
• Minimum 1 year of professional cell phone repair experience
• Strong knowledge of smartphone and tablet diagnostics and repairs
• Reliable, punctual, and professional attitude
• Excellent customer service and communication skills
• Ability to work independently and manage daily store operations
• Sales-oriented mindset with attention to customer experience
Responsibilities:
• Diagnose and repair smartphones and tablets
• Greet and assist walk-in customers professionally
• Recommend and sell accessories and devices
• Maintain accurate inventory counts and organization
• Encourage and obtain customer reviews
• Keep the store clean, organized, and operating efficiently
• Deliver high-quality service while meeting performance expectations
Compensation:
• Competitive pay based on experience
• Commission opportunities on accessory and phone sales
• Growth opportunities within a multi-location operation
If you have repair experience and are looking to grow with an established company, we would like to hear from you.

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