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Phone Manager Jobs (NOW HIRING)

Controlled Force

PHONE REPRESENTATIVE

Batavia, IL · On-site

$20/hr

  • PTO

Office Manager / HR Department Position Summary: We are seeking a professional, articulate, and dependable Phone Receptionist to serve as the first point of contact for all incoming and outgoing ...

Pizza Inn

Phone Pro

Carlsbad, NM · On-site

Answers phone, suggestively sells menu items, accurately takes orders and quotes proper delivery ... Knows manager, coupon and Radio/TV specials. * Responsible for proper cash handling. * Able to give ...

Palmetto Primary Care Physicians

Phone Operator

Summerville, SC · On-site

$14.50 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The ideal candidate is organized, friendly, and able to manage a high call volume in a fast-paced ... Maintain accurate records and logs related to phone communications and scheduling activities. Non ...

WNY Urology Associates, LLC

Phone Operator

Cheektowaga, NY · On-site

$17 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Work on other tasks as assigned by the department Manager Requirements to successfully perform this job: * Ability to work in a fast-paced environment with good problem-solving skills. * Ability to ...

Oakbrook Advisors LLC

Phone Representative

Boca Raton, FL · On-site

$1.5K/wk

Time flies here! - Desire to have fun while working! - STRONG/Confidant/Happy Phone voice! - Basic Computer knowledge - Outstanding organizational and time management skills - Exceptional attention ...

Oakbrook Advisors LLC

Phone Representative

Boca Raton, FL · On-site

$1.5K/wk

Time flies here! - Desire to have fun while working! - STRONG/Confidant/Happy Phone voice! - Basic Computer knowledge - Outstanding organizational and time management skills - Exceptional attention ...

Omni Hotels & Resorts

Phone Operator

Bedford, PA · On-site

$13.75 - $17/hr

Answer all incoming phone calls to the resort using the proper protocol, greetings and closings as determined by management. * Take requests from guests or transfer to the appropriate department and ...

Concord Hospitality

Phone Operator

Durham, NC · On-site

$14.75 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Phone Operator at Concord Hospitality, you will be the voice of the hotel, providing courteous ... manage wake-up call requests; ensure accuracy and proper handling. • Handle mail, messages, and ...

Concord Hospitality

Phone Operator

Durham, NC · On-site

$14.75 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Description As a Phone Operator at Concord Hospitality, you will be the voice of the hotel ... manage wake-up call requests; ensure accuracy and proper handling. • Handle mail, messages, and ...

CAMPBELL CLINIC PC

AON Phone Operator

Bristol, TN · On-site

$13.75 - $17/hr

Operates the phone system and assists with scheduling patients. Coordinates the operation of the ... Customer Service - Manages difficult or emotional customer situations; Responds promptly to ...

Global Channel Management, Inc.

Phone support

Concord, NH · On-site

$14/hr

Company Description Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of ...

Cardiology Associates

Medical Phone Operator

Fairhope, AL · On-site

$14.50 - $18/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... Phone Operator to join our team in Fairhope, Alabama. In this important role, you will serve as a ... The ideal candidate is dependable, team-oriented, and able to manage a high volume of patient calls ...

HV Global Group, Inc.

Phone Operator

Escondido, CA · On-site

$22/hr

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain ...

USM

Windows Phone developer

Seattle, WA · On-site

USM Business Systems, established in 1999, is an industry-leading private talent management firm ... Windows Phone developer Duration: 2 years Location: Seattle, WA Need GC and USC Required Skills:

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Phone Manager information

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$29K

$104.6K

$118K

How much do phone manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for phone manager in the United States is $104,575.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

How much do phone managers make in the US?

Phone managers in the US typically earn an average salary of around $50,000 to $70,000 per year, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, requiring strong communication and leadership skills.

What cities are hiring for Phone Manager jobs?

Cities with the most Phone Manager job openings:

What are the most commonly searched types of Phone jobs?

The most popular types of Phone jobs are:

What states have the most Phone Manager jobs?

States with the most job openings for Phone Manager jobs include:

Phone Manager jobs near you

Phone Operator

WNY Urology Associates, LLC

Orchard Park, NY • On-site

$17 - $17.50/hr

Full-time

Re-posted 5 days ago

Job description

The providers and staff of Western New York Urology Associates specialize in providing exceptional patient care. This means we treat our patients with the respect they deserve, providing the most reliable and prompt care possible. Each patient receives state-of-the-art diagnosis and comprehensive treatment.

We are currently recruiting for a Phone Operator to join our Orchard Park location. The hours are full-time, Monday to Friday, 8:00 am to 4:30 pm. As an employer we take the time to train our staff in order to build strong relationships and excellent self-worth in the workplace. At WNY Urology we value our employees and are committed to growing their capabilities. Our employees and leaders are teachers and learners who work out loud and share their knowledge to enhance each other’s growth.

If you are seeking to work in a dynamic, team-oriented environment, and deliver exceptional patient experience, then we would like to meet you!

Duties include:

  • Transcribing voicemail messages into the patient's chart and forwarding the message to the appropriate staff member or physician.
  • Verifying phone numbers and date of call.
  • Scheduling, rescheduling, and canceling appointments.
  • Answering phone calls for five locations and transferring the call to the appropriate staff member.
  • Reviewing the patient's chart and relaying messages as appropriate to the patient.
  • Creating and mailing scripts.
  • Answering ToDo's, Triages, Web, and Portal Messages
  • Creating New Patient Letters
  • Work on other tasks as assigned by the department Manager

Requirements to successfully perform this job:

  • Ability to work in a fast-paced environment with good problem-solving skills.
  • Ability to communicate with patients in a professional manner.
  • Ability to multitask and work under high volume of calls each day.
  • Computer skills including knowledge of EMR system.
  • Excellent patient experience skills.
  • Ability to work well with co-workers and communicate effectively.

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